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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,291 Reviews
Call Dealership (774) 327-6100
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1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,291 reviews

August 07, 2026

What I booked online is not what I got for services. I booked package for $139.00 but was told they were doing 85,000 mile check up. More

by Cbalch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allan
Report | Print
Aug 08, 2026 -

Ira Toyota of Hyannis responded

Good afternoon Ms Balch, I looked into your recent appointment and I see that your service had been modified. The original service requested was for an 80,000 mile service but that had been completed at your last visit in March 2025. You should have received an oil change in addition to the 85,000 mile service. I will reach out to you shortly regarding this and apologize for any inconvenience involved. Sincerely, Marlaine Ruby IRA Toyota Hyannis Customer Relations Manager TRAC Rental Manager mruby@group1auto.com 774-327-6055

July 31, 2026

Left my passenger side window open in the rain. Not the sharpest tools in the shed. More

by scott.chinitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Brandt
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Aug 01, 2026 -

Ira Toyota of Hyannis responded

Dear Scott. chinitz Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to discover your vehicle with the passenger-side window left open during the rain, especially right after service. At Ira Toyota of Hyannis , we take full responsibility when things don’t meet our standards, and this is certainly not the level of care we aim to provide. We’re reviewing our service The completion process with our team to ensure this doesn’t happen again. To make this right, we’d like to offer you a complimentary Wash and Vac Detail at no charge. This will help address any water-related concerns and get your vehicle back in top condition. call me directly at 774-327-6010 or dlopes@group1auto.com so we can schedule this at your convenience. Your satisfaction is important to us, and we appreciate the opportunity to restore your confidence in our service. Dennis Lopes General Manager Ira Toyota of Hyannis

July 30, 2026

Courteous sales people, financing clearly explained and easily arranged. It was a very easy experience More

by Susanegan19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzalez, David Prunier
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Aug 01, 2026 -

Ira Toyota of Hyannis responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2026

I went for an inspection sticker. They put a REJECTION sticker on my car because of a tiny crack in a perfectly functioning headlight. The problem is … they didn’t even tell me, took More

by jmburke03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not given
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Aug 01, 2026 -

Ira Toyota of Hyannis responded

Dear , Jmburk03 Thank you for your feedback, and I’m sorry for the frustration you experienced during your recent inspection visit. While a cracked headlight lens does require a rejection under Massachusetts law, you should have been clearly informed of the issue before payment was taken and your keys returned. That’s on us, and we’re addressing this with our team to improve our communication. To make it right, I’d like to issue you a full refund of your inspection fee. Please contact me at 774-327-6010 or dlopes@group1auto.com, or stop by at your convenience, and we’ll process that for you right away. We value your business and appreciate the chance to make this right. Sincerely, Dennis Lopes General Manager Ira Toyota of Hyannis

July 28, 2026

Dealer would not repair my day old car. Bought at a dealer in New Hampshire and there is a tire sensor issue. Required me to pay diagnostic charge. Not happy More

by frank_dayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake in service
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Jul 30, 2026 -

Ira Toyota of Hyannis responded

Hello Mr Dayton,   I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the visit you'd had with us yesterday.  The service advisor who had assisted you is going to be contacting the dealership where the truck had been purchased to determine why there had been no tire sensors in your new vehicle and to see if they would reimburse you the diagnostic fee we'd charged in order to determine what was going on with the truck.   I am sure the service manager from the other dealership will be reaching out to you.   Regards,   Marlaine Ruby Ira Toyota Hyannis  Customer Relations Manager mruby@group1auto.com

July 23, 2026

My service representative Eric is a lovely person. He took care of my needs. He made sure everything was happening on time. I had to come back the next day because there was a part that needed to be p More

by maryelizabeth.barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Jul 25, 2026 -

Ira Toyota of Hyannis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2026

Dealership sells dependable automobiles, service advisor was very nice and extremely helpful. Would recommend this dealership to friends. More

by mdaluze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Lopes
Report | Print
Jul 24, 2026 -

Ira Toyota of Hyannis responded

Hello, we are so happy to read such a great review about Ira Toyota of Hyannis! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2026

An incredible team and outstanding service! This is the sixth car I’ve purchased from them, and I’m confident the next one will be from them as well. Thank you all for another great experien More

by grozdanovboyko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brandt, Timothy Winter
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Jul 23, 2026 -

Ira Toyota of Hyannis responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Hyannis. If you have any further questions, please don't hesitate to reach out!

July 15, 2026

I usually get great service this time I was billed for a $40 light bulb I didn't know was out More

by RMSeamanMillsbilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Richards
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Jul 17, 2026 -

Ira Toyota of Hyannis responded

Hello RM Seaman Millsbilly, I'm sorry for the inconvenience you faced regarding replacement of a light bulb you were not made aware of. I would like to assist further and look into this for you, but I couldn't locate your name in our database. I would greatly appreciate if you could get in touch with me at the email below. Your cooperation will help us resolve this issue promptly. Thank you. Marlaine Ruby IRA Toyota Hyannis Customer Relations Manager mruby@group1auto.com 774-327-6055

July 14, 2026

Great Service: accurate in time estimate, professional, efficient and friendly! The waiting area was also extremely comfortable, the coffee/water stations were tops and the rest rooms were extra clean...th More

by dhseward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember...a women at the service desk.
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Jul 14, 2026 -

Ira Toyota of Hyannis responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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