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Ira Toyota of Hyannis
Hyannis, MA
975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 14, 2011
I am fussy about service and any cares I have are always I am fussy about service and any cares I have are always attended to. At this dealership if you want you may speak to the manager of service or the I am fussy about service and any cares I have are always attended to. At this dealership if you want you may speak to the manager of service or the tech by just asking. The service desk listens to your problem and never has more work been done than is needed.When serviced and some other work is needed the service desk or tech will talk to you about what they recommend. It is a fine dealership and I have never had better service. More
by Donald Lewis
Employees Worked With
Karen, Theo, Rick , Bryan Scarpellini, Karen Judge, Rick Arseneaux
November 08, 2011
My wife and I have recently taken her Lexus SC 430 and my Lexus LS 460 to Hyannis Toyota for some service, as there is no Lexus dealer on Cape Cod. We were both completely surprised and pleased by the friend Lexus LS 460 to Hyannis Toyota for some service, as there is no Lexus dealer on Cape Cod. We were both completely surprised and pleased by the friendly and prompt attention we received and how quickly the service issues were addressed. Before they proceeded with some minor service they came out to the waiting room and explained what they were recommending to get our approval before proceeding. They also performed some service at no charge, this is unheard of with most dealers, and then provided a free car wash upon service completion. The only other dealers in our experience that equalled their customer friendly service were some Lexus dealers in California and Texas. More
by rick germani
Employees Worked With
do not remember, Bryan Scarpellini, Karen Judge, Meaghan Hughes
November 07, 2011
I give Hyannis Toyota a high rating because I currently have two Toyota's that I have serviced there, both were purchased there as well. I find the staff friendly and helpful and the work completed correct have two Toyota's that I have serviced there, both were purchased there as well. I find the staff friendly and helpful and the work completed correctly the first time. I get my vehicles back washed and ready to go. The facility is new and the waiting room is large and comfortable. You can relax in a leather recliner and watch tv or work on the computer. They also have a shuttle to take you home or work if need be. I highly recommend Hyannis Toyota. More
by Scott Jenkins
Employees Worked With
Bryan Scarpellini and Karen Judge, Bryan Scarpellini, Karen Judge
November 06, 2011
My car was able to get in and out of service in no time at all, the desk was very friendly and helpful as well as very knowledgeable of what was wrong with my car and what needed to be fixed. They even le at all, the desk was very friendly and helpful as well as very knowledgeable of what was wrong with my car and what needed to be fixed. They even let me know about a few other issues that could potentially happen in the future and to keep an eye on them. More
by casciano.nick
Employees Worked With
Myle Leavitt, Bryan Scarpellini
November 05, 2011
Ever since I bought my new Camry in 2003, I was affected by the sales peoples' great attitudes. There was no pressure on "Satch's" part and he went out of his way to find me a blue Camry-as there were none by the sales peoples' great attitudes. There was no pressure on "Satch's" part and he went out of his way to find me a blue Camry-as there were none on the lot at the time. Since then when I want to have the oil changed-it is always,"when is it convenient for you?". The customer always comes first. Recently, when I took it in for the annual inspection, I asked if the mechanic would check my fluid levels as I was going on a trip. I was told they would do a 27 point inspection and found they had replaced some fluids and NEVER charged me! The waiting room is comfortable with its reclining chairs and all the other amenities- coffee,snacks,TV, internet, etc. Hyannis Toyota is the only place that will ever service my car-I wouldn't consider any other! More
by fraser511
Employees Worked With
Rick,Karen,Meaghan,Myles, Karen Judge, Rick Arseneaux, Meaghan Hughes
November 04, 2011
I travel one hour, from Fairhaven, to get to this dealership for work on my car although there are closer dealerships. Until this past year, I dealt with Rick and trusted his advice. He is the one dealership for work on my car although there are closer dealerships. Until this past year, I dealt with Rick and trusted his advice. He is the one who told me of shuttle service or car loaner. When Karen J. Took over, he vouched for her and he was right. They ADVISE me as opposed to trying to sell me every fix-it or upgrade. I even got my new tires there as I knew that they really were new. Rick told me that maybe I could get tires a bit more cheaply elsewhere and what to check for. He advised me that dealership was competitive and was willing to show the dates on the tires. I went with Toyota. I have a 2002 Camry LE and it is going strong. The work is trustworthy, the waiting room inviting--with recliners, no less--and the cost reasonable. A closer dealership told me that I had to pay $100 just to tell me what was wrong as they charged on an hourly rate, not a half-hourly rate as Hyannis Toyota. Here's to you RICK and KAREN for your patient explanations and help in making educated decisions. MB More
by Mabelbendi
Employees Worked With
Rick most often and then Karen, Bryan Scarpellini, Karen Judge, Rick Arseneaux
November 04, 2011
They don't get any better than Bryan Scarpellini. I've They don't get any better than Bryan Scarpellini. I've been dealing with him for about 20+/- years. I live 2 miles from Falmouth Toyota but as I alwa They don't get any better than Bryan Scarpellini. I've been dealing with him for about 20+/- years. I live 2 miles from Falmouth Toyota but as I always say "I'll push it to Hyannis Toyota before I'll drive it to Falmouth Toyota!! More
by Mr.B.
Employees Worked With
Bryan Scarpellini, Bryan Scarpellini, Karen Judge
November 03, 2011
I've bought three cars from Hyannis Toyota and had them all serviced there. The first went to 205,000 miles, the second to 204,000, and I'm working on the third (currently at 174,000 with zero maintenance all serviced there. The first went to 205,000 miles, the second to 204,000, and I'm working on the third (currently at 174,000 with zero maintenance problems). My service experience at Hyannis Toyota is always excellent: The people are friendly, the waiting room is nicer than my living room, and they take excellent care of my car. I don't feel pressured to do anything, but they keep me informed in a timely way of things that need to be done to keep it in good working condition. In turn, that means even when I'm driving my high-mileage cars, I never worry about hearing a weird sound, not being able to get it started, etc., because my dealership takes care of it so well. More
by ablaisd
Employees Worked With
Karen Judge, Bryan Scarpellini, Karen Judge
October 22, 2011
i needed four tires for my RAV 4. i knew this was going to be expensive so i started researching the best price for instillation and tires on line. it just so happened i received a coupon in the mail from to be expensive so i started researching the best price for instillation and tires on line. it just so happened i received a coupon in the mail from toyota about matching all competitors written quotes for tires. i went to three other businesses and got estimates. when i went to toyota meaghan explained they will match the internet printed quote i gave her for the tires i chose. price for the alignments was not cheaper but when meaghan explained her companies equipment and process i felt more comfortable. it took one day for the tires to come in, and a couple of hours to install. hyannis toyota took care of the two recalls i have had forever. the mechanic noticed my water pump had a very slight drip but wanted to replace it seeing i only had 30 more miles until the warranty was up. i made an appointment a few days later and the pump was replaced under warranty. my overall experience was exceptional. the hyannis toyota team made sure my car was checked completely. i went in for four tires, got state of the art technology for my alignment, saved $200.00 on the tires, checked completely for recalls, and a new water pump replaced under warranty. the water pump was replaced because it appeared to be dripping and they did not want to take any chances. i dont know how much that would have cost me but if i had to guess part and labor $300.00. not only did i save about $500.00, but i feel that hyannis toyota appreciates me as a customer, and is looking out for me. knowing my car is safe puts a blanket on my nerves for sure. i recommend hyannis toyota for all the above reasons and would like to add every person i dealt with treated me with the most respect and kindness. i also love how hyannis has a very large waiting area with recliners, and a wide screen tv. they also have a number of computers we can use while waiting. not only that but the kitchen is filled with many free snacks, coffee, etc. i appreciate all hyannis toyota's team of workers who made my experience a pleasure. patricia robinson south yarmouth ma More
by piyee
Employees Worked With
meagan hughes, Bryan Scarpellini, Judy Johnson, Meaghan Hughes
October 22, 2011
Left on the rear seat were the oil and filter my husband intended to use before the Corolla went in for service. When Rick took us for a diagnostic road test I mentioned that recovering from chemotherapy intended to use before the Corolla went in for service. When Rick took us for a diagnostic road test I mentioned that recovering from chemotherapy has left my husband with well meaning intentions but that some days he simply doesn't feel well enough to do much. Hence, the undone oil change. I asked Rick to simply disregard the oil and filter and concentrate only on the matter at hand. To my astonishment, later that day when I picked up the car Karen mentioned that the technician had changed the oil adding that he felt that "It was no big deal as the car was already up on the lift for service." NO BIG DEAL? NOT SO! THIS IS CUSTOMER SERVICE AT ITS BEST! Thank You. More
by capecodsand
Employees Worked With
Karen, Service Advisor & Rick, Service Technician, Bryan Scarpellini, Judy Johnson, Karen Judge
