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Ira Toyota of Hyannis

Hyannis, MA

4.4
981 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 981 reviews

October 23, 2013

Our sales rep., Mariano Costa was friendly, knowledgeable, and pleasantly efficient. He responded well to our needs and answered all questions to our satisfaction. This was our first visit to H More

by herbkro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mariano Costa
October 17, 2013

The process of buying the car went very smoothly. The credit application was painless, questions or concerns were answered quickly. We thought about buying or leasing from another manufacturer but you j More

by winship51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ klabouch
October 11, 2013

I went to Hyannis Toyota to trade in my lease from another dealership and am thrilled with my decision to do so. I was greeted with kindness from the moment I called to make an inquiry all the way thr More

by JillianDwyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Isaac Howard
October 09, 2013

Needed two tires for my 04 Toyota Camry. Asked for guidance from Bryan Scarpellini. He made the recommendation based upon my needs and connected me to Rich Arseneaux. Rich researched the tires for m More

by pannone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Rick Arseneaux
October 08, 2013

I was searching for a new vehicle since I did not want to I was searching for a new vehicle since I did not want to go through another New England winter without an all wheel drive car. I was not looking to More

by tinasonger22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
marc isaac howard
October 08, 2013

Russ Frayre was able to locate a vehicle with the features I specificially requested, working with me to get the best possible price and Lori Gutierrez was able to secure a great financing plan to he More

by mpowers7211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Frayre & Lori Gutierrez
October 05, 2013

I have had my '05 Camry worked on a few times at Hyannis Toyota and been quite pleased with the outstanding service received. My wife and I have always held onto cars for years but decided to foray More

by bump3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc isaac Howard
October 04, 2013

Bryan Scarpellini and Judy Johnson are extraordinary Bryan Scarpellini and Judy Johnson are extraordinary people, responsive to all your needs. Great expediters. Rick Arseneaux was extremely helpf More

by pannone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Holzworth, Tim Fenney, Bryan Scarpellini, Judy Johnson, Rick Arseneaux
October 02, 2013

had appointment for 2.5 hour recall and waited for service. I walked to the mall and waited for the call. After 2.5 hours received a call that they had not even pulled in service bay. no service perf More

by davemwallace
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karen Judge
Oct 02, 2013 -

Ira Toyota of Hyannis responded

First and foremost, we'd like to thank you for coming in today to service with us. In speaking with your advisor, I understand she did call at about 10:30 to say that they were backed up and asked if she could have the vehicle until 2:00 instead of 1:00. Unfortunately given the nature of the business, work taking longer then expected etc., this can occur on occasion. Due to the inconvenience, we did offer our customer a loaner vehicle which he did decline. I am more than happy to provide the customer with another appointment AND a loaner vehicle to use at that time should he choose to. We apologize fr any inconvenience the delay may have caused. Sincerely, Judy Johnson-Ulscht, Customer Relations Mgr. Hyannis Toyota

October 02, 2013

Truly the best experience I have ever had buying a car. Steve was amazing! Everyone should follow his model of sales. He made us feel comfortable. The finance guy was awesome too! Don't remember his name b More

by Jstnalex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Mahoney
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