Ira Toyota of Hyannis

Didn't oversell Marc Howard, Toyota salesman, was very customer friendly. When I told him what I wanted he knew he did not have it in the lot. He did not press the i Marc Howard, Toyota salesman, was very customer friendly. When I told him what I wanted he knew he did not have it in the lot. He did not press the issue when he couldn't find it in the Toyota system so the order went to the factory. It seemed like it was custom made just for me. The price did not go up because of this circumstance. Overall I am very satisfied with Marc and the dealership. I would definitely recommend them to my family and friends. More

Drove nearly 500 miles to buy from them! I searched the internet for the perfect used car. I found it at Hyannis Toyota, a dealership nearly 500 miles from my home. My entire negotiation oc I searched the internet for the perfect used car. I found it at Hyannis Toyota, a dealership nearly 500 miles from my home. My entire negotiation occurred over the phone with the sales rep, Chet Hughes. I had to completely rely on him to honestly and accurately represent the vehicle. "How's it run?" "How's it look underneath" and "How's it smell?" Chet was able to negotiate the deal including my trade in, over the phone. Upon arrival, Chet showed me the prospective car, making sure I took the time to completely look it over and drive it. The car was immaculate. The previous owner and/or Hyannis Toyota cleaned it up and it looked (and smelled) brand new. Chet had taken the time to review the owners manual, highlighting important pages, and showed me some of the unique features. I am always weary of car dealerships and even more weary of purchasing a used car from one. I must say, these guys have not let me down. I took a pretty big chance driving all day for a perspective car purchase. Never did they waiver from their commitment to keep me satisfied. As Chet informed me, they take their reputation seriously -- they work hard to earn their customer's respect. I wouldn't have expected a sales person to say anything less. But, I must honestly say, he was right. They have impressed me with their level of professionalism...but more importantly, their honesty and integrity in the entire sales process. There was no renegotiation upon arrival...our telephone deal was as good as a handshake. They continue to take the time to make sure I am satisfied, answering of my various questions. I wouldn't necessarily recommend purchasing a car 500 miles from home. But, if I was to do it again, I wouldn't hesitate if the car was being sold by them. More

Excellent, Friendly, and Personable! I have to take this time to share about my experience with Hyannis Toyota. On October 28, 2014 while driving off the lot in my brand new 2015 Corolla I have to take this time to share about my experience with Hyannis Toyota. On October 28, 2014 while driving off the lot in my brand new 2015 Corolla S, that Alex Salcedo had so graciously helped my purchase (my very first car), my car was totaled and I was absolutely devastated, and in complete shock. With the help of both Rachel, from service, and Alex, from sales, I started to calm down and realized just how bad of an accident I was involved in, and how grateful I should have been for simply walking away with minor bumps and bruises. The very next day, Alex went out of his way to speak with his managers about a rental car through the Toyota Rental Department. This is when I met Dan, from the rental department. He was so courteous and efficient in placing me into a 2014 Corolla the very next day, and let me know that he would help and follow me through every step of the way with insurance and any other questions I had regarding this process. I felt like one of their own through all of this! Finally, just yesterday (Nov. 19), I went to the dealership to purchase my car (again). Alex had already ordered the same exact vehicle that was awaiting my arrival to sign off on paperwork. All of the legwork was basically done and all they needed were a couple of signatures and done! Within a few hours, the car was all mine again. I was thoroughly impressed with the efficiency of all of the staff in helping me through this. I am forever grateful for all that you have done for me! I can't forget to also thank Brian Scarpellini, the General Manager for his help through all of this and all of the other friendly faces that now know me, but we're there to ask me how I was doing and greet me every time I step in the door. I'll never forget this experience and everything in between! Thank you all! More

Attention to detail .. Derek Vecchione was so professional, worked so hard to find the deal that was right for my wife and I. He explored many options until he came up w .. Derek Vecchione was so professional, worked so hard to find the deal that was right for my wife and I. He explored many options until he came up with the right one. It was the best car buying experience i have ever had... He explained everything to us, step by step. Sincerely, Trish and James Dinsmore More

Prius V.......a no brainer Just drove my new Pruis V home and I'm already loving it. Our sales consultant was Tim Fenny. Tim's honest passion for his work and knowledge of To Just drove my new Pruis V home and I'm already loving it. Our sales consultant was Tim Fenny. Tim's honest passion for his work and knowledge of Toyota made the experience of buying a new car a joy. Every person at the dealership including the cordial person at the door was available and responsive to our needs. The team at Hyannis Toyota are a company of top quality professionals. More

Tim Fenney Tim Fenny – I can’t say enough about him. After looking at the cost of repairing my 2000 Buick Park Ave, just to get me through one more year, I fi Tim Fenny – I can’t say enough about him. After looking at the cost of repairing my 2000 Buick Park Ave, just to get me through one more year, I finally went to see Tim on a recommendation from one of his satisfied customers. Tim helped me find the right used car, at a good price. Tim is knowledgeable, courteous, and efficient. I have recommended Tim to family and friends and I will continue to do so. Hyannis Toyota should be proud to have to have Tim Fenney as a certified sales consultant. Mike Barry More

In Love With Our Prius V The time had come for us to buy a new vehicle, our first new car in 11 years. We decided that the most important features of any vehicle we consider The time had come for us to buy a new vehicle, our first new car in 11 years. We decided that the most important features of any vehicle we considered were gas mileage, interior space and comfort. We wanted a vehicle that delivered over 40 mpg. There are not many in that category, so we did not have a large field of choices. We tried them all. When it came right down to it, the Prius V (II) had everything we wanted and, then, some. We have had our Prius V for about 3 weeks, and it has delivered on everyone of our requirements. We filled the gas tank for the first time this week, and to our pleasant surprise we were averaging 48.7 miles per gallon. Yippie! There is plenty of room in the Prius V for cargo and passengers. The Prius V sits 4 to 5 adults comfortably with plenty of room for cargo behind the rear passenger seats. The front seats are just perfect for my wife and me. We did not want bucket seats. The Prius V has chair like seats in the front, which make for a very comfortable and relaxing ride. One thing that surprised us was the drive-ability of the Prius V. It is not a high-performance vehicle nor a sports car. However, it has plenty of pick-up and handles the roads wonderfully. You won't be disappointed. We were also very pleased with the buying experience. Our salesperson, Tim Fenney, was very polite and courteous. Tim took the time to explain the vehicle fully to us, and he made sure that all was in place for us at the time that we took delivery of the vehicle. He was very helpful throughout the entire sales process. Our only criticism of the vehicle is the voice recognition software that is included with the navigation system. From our limited experience it does not work as well as it should. Maybe Toyota will release software updates to help improve the experience of setting a destination. More

I have never liked Dealerships until.... September 10, 2014 Let me preface this by saying; I have never liked buying new vehicles, dealerships or salespeople. I always found them too pushy a September 10, 2014 Let me preface this by saying; I have never liked buying new vehicles, dealerships or salespeople. I always found them too pushy and only caring about the sale. Until I came to Hyannis Toyota, everyone was professional and fun to deal with. A friend had just leased her second car from them and knew I was in the market for a new car, so she suggested I go with her to see her salesman Tim Fenney. Best experience I have ever had in purchasing a new car. Tim was professional yet a lot of fun and it made the whole process great. I feel Tim got me the best deal possible. I never felt pressured to close the deal and could have walked away at anytime. We arrived at the dealership at 4pm and left at 8pm. After finally deciding on the car and color I wanted. We went back in showroom and the lights were being shut off. I asked what time does dealership close. Tim smiled and said an hour and a half ago. But the people that needed to stay and finish the deal did and never made me feel it was an inconvenience. I leased my new Camry and am over the moon happy with it. Hyannis Toyota will now be my dealership and Tim Fenney will be my salesman. Bonnie Symonds Hyannis, MA More

Tim Fenney Even though Tim Fenney was not my original salesman...... HE ROCKED! He stepped up to the plate and was seriously a Home Run. Thanks for your help T Even though Tim Fenney was not my original salesman...... HE ROCKED! He stepped up to the plate and was seriously a Home Run. Thanks for your help Tim. He went above and beyond and installed my roof rack himself because the service department was backed up and my wait would have taken forever. We had a good laugh together as he and I were sitting in my new car and he was explaining some of the gadgets. A seagull flew over and christened my windshield. Hi Ho off to the car wash we go..... LOL More

Best sales man and an easy sale Tim was a fantastic sales person..Usually buying a car is very stress for me but that wasn't the case. I will go to him the next time. Thank you Tim Tim was a fantastic sales person..Usually buying a car is very stress for me but that wasn't the case. I will go to him the next time. Thank you Tim & Brian. More