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Ira Toyota of Hyannis
Hyannis, MA
981 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 981 reviews
April 14, 2018
Excellent customer service! This service department is the best on cape! I got an oil change along with new brakes and it was a very quick job, thank you! Keep up the great w This service department is the best on cape! I got an oil change along with new brakes and it was a very quick job, thank you! Keep up the great work! More
by Capecod42
Employees Worked With
Meaghan Hughes
April 14, 2018
Great experience!!! Having my Highlander serviced at Hyannis Toyota has always been a pleasant experience. The service advisors are awesome. Yesterday, I had Karen Judge Having my Highlander serviced at Hyannis Toyota has always been a pleasant experience. The service advisors are awesome. Yesterday, I had Karen Judge and she was sweet—polite—and very knowledgeable. All this awesomeness starts at the top—Bryan Scarpellini, you have a great operation hear. More
by TJG
Employees Worked With
Karen Judge
April 13, 2018
10000 mile service Received appointment on day/time I asked. Waited on immediatelly. Time was less than an hour and I relaxed in a comfortable chair with coffee And snac Received appointment on day/time I asked. Waited on immediatelly. Time was less than an hour and I relaxed in a comfortable chair with coffee And snack. Technician explained all that was done., Thank you, Kathy Cayer More
by Kathy1
Employees Worked With
Justin Brandt
April 13, 2018
Always excellent and welcoming Stopped in for service on my family’s 6 th Toyota. Great service and really helpful people. We recommend them often to friends and family. Stopped in for service on my family’s 6 th Toyota. Great service and really helpful people. We recommend them often to friends and family. More
by simonsue48
Employees Worked With
Justin Brandt
April 13, 2018
New car Had a great experience will shop here again and again. Jack was a great salesman and very adaptable to the 2 year old that accompanied me. Had a great experience will shop here again and again. Jack was a great salesman and very adaptable to the 2 year old that accompanied me. More
by carYoga2!
Employees Worked With
Jack Moloney
March 24, 2018
Excellent customer service I always receive amazing service and only go to Toyota for all my auto needs Meghan is super always friendly and knowledgeable. Everyone in the ser I always receive amazing service and only go to Toyota for all my auto needs Meghan is super always friendly and knowledgeable. Everyone in the service dept that I have an interaction with are friendly and helpful. More
by Aeboncapecpd
Employees Worked With
Meaghan Hughes
October 27, 2017
No personal touch--a NIGHTMARE One of the worst experiences I've ever had in a dealership of any kind. After leasing 2 expensive cars (Avalon & Highlander) I was going to replace th One of the worst experiences I've ever had in a dealership of any kind. After leasing 2 expensive cars (Avalon & Highlander) I was going to replace the Avalon whose lease expired with another Avalon. With a perfect payment record, I was told, after an hour of sales chatter from Jack Maloney, that they could only offer a high rate of interest. When I left, I was called and said they could do better. Why wait for me to leave? Creepy guy behind a counter pretends to yea or nay your offer while simpleton salesman goes back and forth like he's negotiating a divorce settlement. Humiliating and unethical at every level. Real sleazy sales practices where they boast about selling 250 cars a month--in short, you're a number, not a person. One more or less means nothing to this money-grubbing dealership. I went to Herb Chambers Nissan and got a better car (Maxima) at a far better price. When you shake Jack's hand, count your fingers afterwards. More
by twiloboss
Employees Worked With
Jack Maloney, Bryan Scarpellini, Al Testa
August 28, 2017
Terrible Experience I seriously needed a car ASAP. I went into Hyannis Toyota. A very young salesperson was chafing at the bit to pounce on me. I explained to the older I seriously needed a car ASAP. I went into Hyannis Toyota. A very young salesperson was chafing at the bit to pounce on me. I explained to the older gentleman who greeted me that I would prefer an older person to help me. The young man ran to a chair sat there and stared at me. ( I had just had a very hard time with a young man at another dealership.). The shark then ran and got an older man who promptly told me "I'm the oldest guy here, I'm 68!" I asked for a manager who didn't have much time for me. He showed me a Nissan. I wanted a Toyota. I left. The next day I went to another dealership and left with a car in less than an hour. More
by Happy Customer
Employees Worked With
Bryan Scarpellini
August 15, 2017
Excellent Customer Service We really enjoyed working with Joseph Lima (JC) as our Sales Consultant. He was personable, knowledgeable and easy to work with during our automobile We really enjoyed working with Joseph Lima (JC) as our Sales Consultant. He was personable, knowledgeable and easy to work with during our automobile purchase process. Dale Riebold More
by Dalemr
Employees Worked With
Joseph Lima (JC)
August 15, 2017
Bumbling Idiots, Do not believe their Car fax Don't waste your time. Took a vehicle to trade in, received terrible price even though bought at their dealer two years earlier Then lost registration Don't waste your time. Took a vehicle to trade in, received terrible price even though bought at their dealer two years earlier Then lost registration. Had to return next day to make them find it. Bad experience. Went to look at used Toyota Tundra, car fax said wasn't damaged, clean. Was taken to back detail lot. Truck was smashed in back , bumper rammed into frame. Both tail lights broken bad. Yet, they tell me it will be certified...?? Past owner traded it in on new one, Dealer bought it for steal, and now they do not have to report it on Carfax.. xx. Your LYING to your customers. Smart xxx customer service...even guys at Orleans Toyota which is under same dealership makes jokes about the idiots in Hyannis. AVOID ..Better dealers, better prices. More
by AB
Employees Worked With
all of them
