Ira Toyota of Hyannis

I specifically requested to have my window washer fluid refilled because I kept getting messages on my dashboard about its being low; however, it was NOT, even though the invoice said it had been "topped." refilled because I kept getting messages on my dashboard about its being low; however, it was NOT, even though the invoice said it had been "topped."! Additionally, I was very turned off by the waiting line to check in. There are Toyota staff who walk around or work on their computer and refuse to even make eye contact. It's very rude and I must have stood there for 10 minutes (and I was 2nd in line!). I will say though that Nicole was very helpful when I was finally asked to approach the service desk. I have been an Ira Toyota customer for many years now, but I will probably end my relationship with the company because I have seen it deteriorate in service and customer service. I used to be able to get a free car wash, a loaner car when my car needed extended time to be serviced and the people at the front desk were friendly. A few years ago, I even had someone snap at me and the manager came out to apologize for his behavior (and the man also apologized). It's been quite disheartening to see this once stellar company become cranky, inefficient and apparently unwilling to extend a helping hand. More

We bought our car here and have also had periodic maintenance performed at the service department. Highest marks for both sales and service department. maintenance performed at the service department. Highest marks for both sales and service department. More

Making an appointment was a waste of time and energy, was lied to about timing multiple times lied to about timing multiple times More

Love this place! Great people! Great service! Fair prices ! I highly recommend this place! Hyannis Toyota!!!! Great people! Great service! Fair prices ! I highly recommend this place! Hyannis Toyota!!!! More

Great experience, fair pricing for service, nice and easy in and out, my go to place to service our Rav4 in and out, my go to place to service our Rav4 More

I've had bad luck with Toyota dealerships past 5 years. To the point that the old nickname became the norm "stealerships". Then I went to Toyota of Hyannis. They treated me like a customer and didn't try To the point that the old nickname became the norm "stealerships". Then I went to Toyota of Hyannis. They treated me like a customer and didn't try to upsell me at all. I've been driving an hour to get my service done for a good reason and it's Hyannis Toyota. More

Been going to Toyota for many years and always have great experience. Will continue going. experience. Will continue going. More

Great service every time! Today Steven helped me and he was excellent! I am a loyal customer at Ira Toyota of Hyannis. Today Steven helped me and he was excellent! I am a loyal customer at Ira Toyota of Hyannis. More

Assisted me in finding exactly what I needed in a vehicle and what I wanted. Courteous and professional. and what I wanted. Courteous and professional. More

Nicole in the service department handled our issue perfectly. It took nearly two weeks to get the parts and Nicole made sure to keep us notified every step of the way. She was very apologetic when th perfectly. It took nearly two weeks to get the parts and Nicole made sure to keep us notified every step of the way. She was very apologetic when the repair took longer than expected. More