Ira Toyota of Hyannis

Expensive Customer service was good, the facility is clean and safe. But the prices are too high. Even with coupon discount it is high comparing to other places Customer service was good, the facility is clean and safe. But the prices are too high. Even with coupon discount it is high comparing to other places and my car still sound and feel the way I brought it in. The service price I got. Might as well I own a Mercedes Benz. More

Excellent service! I was due for service in about 400 miles. Planned to make an appointment for the following week. But, all of a sudden the power steering quit. We mana I was due for service in about 400 miles. Planned to make an appointment for the following week. But, all of a sudden the power steering quit. We managed to get the car in to Toyota with no appointment. They lent us a a car because they said they couldn’t look at the problem until the end of the day. We set up the whole nine yards: what we would have had done the following week plus the emergency. I left work the next day (a Saturday at that!) and picked up the car. I was very surprised — not only was everything well done, but I got a full explanation of what was done and why. I am out of warranty but I would come back in a heartbeat. I wish I remembered the names of those I spoke with. But it was outstanding! I think it was June 15-16, if that helps. Thank you so much! More

Jeremy was a pleasure to work with. Jeremy was very helpful. From the test drive in the XLE highlander and the hybrid versions. He did not rush and took the time to explain features on t Jeremy was very helpful. From the test drive in the XLE highlander and the hybrid versions. He did not rush and took the time to explain features on the car. The price discussions and negotiations were pleasant as well. He is an excellent salesman and people person. More

Satisfied customer Dealer was very helpful and professional. No high pressure tactics but answered all questions and concerns. Very satisfied with sales experience. Thi Dealer was very helpful and professional. No high pressure tactics but answered all questions and concerns. Very satisfied with sales experience. This is the third new car purchased from Hyannis Toyota. More

Efficient Service at Toyota Hyannis I moved through the check in process quickly and on time. They had plenty of help at the desk for everyone checking in. I was told it would be about I moved through the check in process quickly and on time. They had plenty of help at the desk for everyone checking in. I was told it would be about an hour and it ended up being 30 minutes. The waiting room is comfortable with oversized rocking chairs, plenty of material to read and a television. I was told in detail about my car after it was serviced and the checkout procedure was quick and efficient as well. Justin Brandt, the service advisor, is always courteous and helpful. More

Effective, Professional Service From driving on the lot until checking out of service the experience was 100% professional and completely met my expectations. My service advisor Meag From driving on the lot until checking out of service the experience was 100% professional and completely met my expectations. My service advisor Meaghan Hughes was her usual helpful self. Her customer service skills are excellent and she is always a pleasure to work with. More

Customer service was just amazing I was amazed by how incredibly helpful and nice everyone who dealt with me was. Amazing customer service, thank you so much for the great service. I was amazed by how incredibly helpful and nice everyone who dealt with me was. Amazing customer service, thank you so much for the great service. More

Hyannis Toyota Have bought one used and one new vehicle here. Great sales experience on both. Very happy with the service department, as well. And you get a free car Have bought one used and one new vehicle here. Great sales experience on both. Very happy with the service department, as well. And you get a free car wash as well. More

2 year maintenance Needs an inspection sticker, burnt out bulb and 2 year maintenance. Everything was completed promptly. Very friendly service writers and convenient lo Needs an inspection sticker, burnt out bulb and 2 year maintenance. Everything was completed promptly. Very friendly service writers and convenient location. Will definitely continue to use them. More

Thank You goes a long way The person who I paid never said "Thank You". He may have been the service department manager. I'm not sure. However, I am sure that nothing beats "T The person who I paid never said "Thank You". He may have been the service department manager. I'm not sure. However, I am sure that nothing beats "Thank You". NOT have a nice day or you're all set or here you go... Everyone is always polite and my inspection was completed but I left there irritated because of the lack of appreciation for my business. I can go anywhere for an inspection sticker. I have gone there for service which I don't really have a choice about and I would leave the same comments. Good work but customer service needs to be improved... More