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Ira Toyota of Hyannis

Hyannis, MA

4.4
1,016 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,016 reviews

January 12, 2019

Our experience at Hyannis Toyota Very poor service and lack of interest in answering questions we had. We walked out very disappointed and visit was wasted. We will never shop there More

by Gene and Janemarie Murray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of sales person name.
Jan 14, 2019 -

Ira Toyota of Hyannis responded

Gene and Janemarie, as you can tell from our online ratings, this is certainly not the norm at Hyannis Toyota and I would love the opportunity to learn more about your experience and where we may have fallen short of the goal on this visit. Please feel free to contact me at 774-487-3322 so that I may try to get you the answers to the questions you have. Thanks, Judy Johnson - Customer Relations Manager.

December 30, 2018

Leasing our new Rav-4 Jim Renihan was our salesperson for the second experience leasing a vehicle with Hyannis Toyota... Right from the get go, he was spot on with suggest More

by Bob n Nan
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Renihan
Dec 31, 2018 -

Ira Toyota of Hyannis responded

Thank you for coming back to Hyannis Toyota! It's wonderful that you can count on Jim to find the best vehicle for you and to make the leasing process easy. We truly appreciate your review!

December 27, 2018

Fast , pleasant It was excellent 1 hour , nice people swell muffin , butter jelly 2 coffees cream sugar orange juice napkins little knives and forks clean lavatory ni More

by Silver fix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Judy Johnson, Marlaine Ruby, Matt O'Connell, Jeremy Holzworth
Dec 27, 2018 -

Ira Toyota of Hyannis responded

We are so glad you enjoyed our facilities! Thank you for coming to Hyannis Toyota.

December 18, 2018

12 month check up and inspection Scheduling this service was easy. Wait time was less than predicted. Waiting area was very comfortable with recliners, tables, computer area, and kids More

by Edie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter, Meaghan Hughes, Justin Brandt
Dec 19, 2018 -

Ira Toyota of Hyannis responded

Hi Edie - It's fantastic to hear that it was easy to schedule your service appointment and that it was completed in a timely manner. We also appreciate the compliments of our facilities! Thank you so much.

December 13, 2018

Great service Usually drop off in the morning and bye the end of the day all the work is done. And if anything else comes up they always seem to have the parts to r More

by Wong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Judge
Dec 13, 2018 -

Ira Toyota of Hyannis responded

Hi Wong - It's our priority to provide timely service and we're so happy that you can count on us to get your work done quickly. We are grateful for your review and your repeat business of Hyannis Toyota!

December 07, 2018

Oil change I dropped my car off yesterday for an oil change with a 2:00 PM pick up. Never heard back from the dealer until 3:30. If you tell me 2:00, have the ca More

by Rdsull9195
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin O Connor
Dec 07, 2018 -

Ira Toyota of Hyannis responded

I apologize for the delay and the lack of communication. Although it is not an excuse, we've been short several people and have some new faces that are not as experienced that may have contributed to the delay. We do appreciate both your time and patronage and again apologize for any inconvenience this may have caused. Thank you, Judy Johnson - Customer Relations Manager - 774-487-3322

December 05, 2018

Superb service I have been bringing my 2012 RAV 4 to Hyannis Toyota since I bought it almost 3 years ago. The service department is unparalleled especially in their More

by psmello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Judge, Meaghan Hughes
Dec 06, 2018 -

Ira Toyota of Hyannis responded

We're honored to have you as a loyal customer to Hyannis Toyota! It's wonderful that you can depend on our Service Team to take excellent care of your Toyota RAV4 and keep you in-the-loop of potential issues. Thanks so much for your five star review!

November 28, 2018

Great to be a Hyannis Toyota customer! I'm new to Toyota, but from what I've seen so far from the car buying process to the Service Department this dealership is well-trained and dedicated More

by MyPriusC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chet, Kristin O Connor, Justin Brandt
Nov 29, 2018 -

Ira Toyota of Hyannis responded

Thanks for the five star review! We are so glad to have you as a new customer to Hyannis Toyota and we hope you are loving your Toyota Prius c. We hope to see you for your next oil change!

November 17, 2018

Chosing between new and used, buy or lease. Went in not sure whether to buy or lease, but Steve and Kurt provided excellent guidance in selecting the right car and finance option. No pressure - More

by RAVdiver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Lawson, Robert Iodice, Steve Mahoney
Nov 19, 2018 -

Ira Toyota of Hyannis responded

Wow - we are honored that you had your best car-purchasing experience ever at Hyannis Toyota! It's fantastic that Steve and Kurt were helpful in your decision of whether to buy or lease. We appreciate your review and your business!

November 16, 2018

New car purchase Hyannis was very pleasant to deal with. There was no pressure during my decision making. All the different options were show to me. They explained the More

by RAV4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Goldstein, Kurt Lawson and Tim Fenney
Nov 16, 2018 -

Ira Toyota of Hyannis responded

We aim to deliver a pressure-free car-buying experience and are thrilled this came through during your visit. Thank you for supporting Hyannis Toyota! We hope you are loving your new Toyota RAV4!

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