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Ira Toyota of Hyannis

Hyannis, MA

4.4
1,015 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,016 reviews

March 13, 2019

Recall visit and oil change Brought my car in for an air bag recall and they suggested an oil change too. The place I have been bringing it to recently will change my oil, washes More

by Capemom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Judge, Meaghan Hughes
Mar 13, 2019 -

Ira Toyota of Hyannis responded

Thank you for your feedback. I was able to pull your invoice and review it. Although we regularly mystery shop all of our competitors (Toyota dealers and independent alike) to ensure our pricing is in line with theirs despite using better quality parts, I would like to find out who is servicing a 7 qt 4Runner oil change with synthetic for $49.99 including a wash and vacuum so we can re-examine. I will be asking someone to reach out to you this afternoon to find out who that service provider is and I thank you for giving us the opportunity to continue to provide the best true value for our customers possible. - Bryan Scarpellini - General Manager - (774) 487-3341

March 09, 2019

Efficient, timely and well done! Your service is as usual excellent! This is the 5th car we have bought and had serviced at your dealership and we have had no complaints, just consis More

by Carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember her name
Mar 11, 2019 -

Ira Toyota of Hyannis responded

Reviews like this one mean so much to us! We love that you've received five-star service from the Hyannis Toyota for years. Thank you so much for your loyal business, we are lucky to have you as customers.

March 09, 2019

Great Service and accommodating My 2017 Toyota Tacoma had a rubbing noise in the back when braking. After a test drive with the technician the noise was fortunately able to be duplic More

by chiggins928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cami, Renzo, & Meghan , Meaghan Hughes
Mar 11, 2019 -

Ira Toyota of Hyannis responded

It was our pleasure to assist you! It's fantastic that our team was able to diagnose and repair your 2017 Toyota Tacoma quickly. We are glad that you're safe out on the roads. Thanks for choosing Hyannis Toyota!

March 08, 2019

Peaceful! Responsive staff, accommodating waiting area with comfortable recliner chairs, beverages and snacks and tables, shuttle service , excellent technician More

by Cookie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coleen
Mar 08, 2019 -

Ira Toyota of Hyannis responded

Cookie - It means the world to us that you take the drive out to visit us at Hyannis Toyota! We love that you can depend on our Service Team to take excellent care of your vehicle and that you are able to relax comfortably in the meantime. Thank you so much for the fantastic review. We look forward to serving you for years to come.

March 07, 2019

Fast and easy, comfortable waiting area. Karen is always friendly and helpful.. Always keeps me informed on what I need . service is always great, with no problems . would recommend them to e More

by Hubba1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Scarpellini, Judy Johnson, Karen Judge
Mar 08, 2019 -

Ira Toyota of Hyannis responded

Thank you so much for the five stars! It's wonderful to hear that you can count on Karen for friendly service and to take excellent care of your vehicle. We will see you next time at Hyannis Toyota!

March 07, 2019

Great service. Same day appointment! My car suddenly went bad, and would not start, I had to jump start it. Hyannis Toyota set me right up with a technician. They went through the electri More

by Linseed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin O Connor
Mar 07, 2019 -

Ira Toyota of Hyannis responded

It makes us so happy to hear that our team was able to help you out in a pinch and repair your vehicle. We also love that you got a discounted battery replacement. Thanks so much for posting about your experience! The team at Hyannis Toyota is here to help should any future issues arise.

March 05, 2019

Scheduled maintenance Received excellent service from Justin B. He was pleasant and explained everything to my satisfaction. He provided superb customer service. It is alw More

by Aeboncapecpd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Babs is always friendly and most pleasant, Meaghan Hughes, Justin Brandt
Mar 06, 2019 -

Ira Toyota of Hyannis responded

Thank you for coming to Hyannis Toyota for all your auto service needs! We are happy to hear that Justin provided five-star service during your latest visit. We really appreciate your feedback and look forward to serving you for years to come.

February 24, 2019

Staff Help Very helpful....In car assist ..... Problem required a quick training session ..... Service supervisor gave me hands on training of car component. More

by jaylaf795
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanna Golden
Feb 25, 2019 -

Ira Toyota of Hyannis responded

What a kind review! It's wonderful that our Service Team provided helpful service and made sure you understood what was happening with your vehicle. Thank you for choosing Hyannis Toyota!

February 21, 2019

New car Very satisfied with both car buying experience and vehicle bought. Also very happy with service department. They listen to what my problem is and fix More

by Medic5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meaghan Hughes, Jeremy Holzworth
Feb 21, 2019 -

Ira Toyota of Hyannis responded

This is what we love to read! It's wonderful that you've had positive experiences with both our Sales and Service Teams. Thanks so much for recommending Hyannis Toyota, we appreciate your business.

February 19, 2019

Inspection Was in and out in an hr super friendly service writers all tried to get my daughter to laugh couldn’t do it but service man Kevin and Dan did first tr More

by craig_butilier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Judge, Meaghan Hughes
Feb 20, 2019 -

Ira Toyota of Hyannis responded

Hi Craig - Thanks for coming to Hyannis Toyota for your car inspection! We love to hear that our team was able to make your daughter laugh and that you both enjoyed your visit. We appreciate your business and your kind review!

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