Ira Toyota of Hyannis

I was in with my new car for a valve that was misbehaving on a tire. The young woman that set me up was professional, knowledgeable & made my drop in concern go smoothly. on a tire. The young woman that set me up was professional, knowledgeable & made my drop in concern go smoothly. More

My truck was completed ahead of schedule, which was a pleasant surprise. The service team was processional, efficient, and very communicative. Highly recommend their services for anyone looking for fast, pleasant surprise. The service team was processional, efficient, and very communicative. Highly recommend their services for anyone looking for fast, reliable service! More

Scheduled my appointment at pm for same day and arrived for my 3pm appointment and was done by 4:05 pm for my 3pm appointment and was done by 4:05 pm More

Very pleasant staff and accommodating. They did what they said they would do. Car was ready when expected . Overall a great experience. They did what they said they would do. Car was ready when expected . Overall a great experience. More

Usually very good service but I was disappointed today. Ira has a new text message process that was confusing. I received a text that indicted all had gone well. So I went to pay the bill only to find o Ira has a new text message process that was confusing. I received a text that indicted all had gone well. So I went to pay the bill only to find out the car was still being worked on. That made no sense. And the text indicated a total cost but when I went to the cashier the second time the bill was about 20% more. Therefore it was not a good customer experience. It was below average. Ira needs to improve the texting process. More

I forget the gentleman's name. But the person who helped me was extremely helpful. When I got to the point to pay the bill I had forgot that I had a $25 coupon. He rang me up and a But the person who helped me was extremely helpful. When I got to the point to pay the bill I had forgot that I had a $25 coupon. He rang me up and after the transaction was completed. I remembered. He was very nice and very hospitable even though it was my mistake, and he took the $25 off. I really felt stupid giving him the coupons after my transaction was complete. But he thought nothing of it and was very nice. I truly appreciated that. More

I came to the Toyota Service Center early today to get the inspection sticker for the Corolla I bought Thursday. The service advisor, Eric Moberg, welcomed me warmly and said I’d be first in line for the the inspection sticker for the Corolla I bought Thursday. The service advisor, Eric Moberg, welcomed me warmly and said I’d be first in line for the inspection. This suited me perfectly, since I’d already endured an all-day process on Thursday and wanted to avoid another lengthy wait. I brewed a coffee, settled in the waiting area, and used the complimentary Wi-Fi. Twenty minutes later, I visited the Parts department to request a quote for floor mats - the car had only come with the driver’s side mat. John Fernandez efficiently prepared and provided me with an invoice quote. I returned to the lounge and settled into a plush leather recliner. Within twenty minutes, I noticed my vehicle positioned outside. The technician walked past me to deliver keys and documentation to Eric who summoned me to complete the process. When inquiring about potential concerns, Eric confirmed everything was in order. After signing the paperwork and exchanging appreciative remarks, I departed satisfied with the efficient service. Nice job! More

Very good experience today. Great communication, handoff of info between other employees was clear and consistent, and all options were well explained. I appreciated the photos, Great communication, handoff of info between other employees was clear and consistent, and all options were well explained. I appreciated the photos, video and detailed notes - recommended work was well documented. My car runs much better- acceleration, starting, etc and the engine is quieter. More

Great professional Service. Comfortable waiting area and service is completed in a timely manner. Thanks Comfortable waiting area and service is completed in a timely manner. Thanks More

Sales was great but the service took too long for an oil change and tire rotation change and tire rotation More