Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ira Toyota of Hyannis
Hyannis, MA
1,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,053 reviews
November 26, 2020
Excellent and timely. Got last minute appt. I tried setting my appt up the website, but did not get a return call or confirmation. Dropped of car and ready as promised. setting my appt up the website, but did not get a return call or confirmation. Dropped of car and ready as promised. More
by JcMechem
Employees Worked With
Rick Arseneaux, Justin Brandt
November 22, 2020
In for an oil change and an inspection sticker. Work performed quickly as always.Got the multi point inspection which was explained to me as to work that will need attention. Very pleasant to deal with, performed quickly as always.Got the multi point inspection which was explained to me as to work that will need attention. Very pleasant to deal with, and always a good experience as far as any trip in for service can be!!! More
by ToyotafanTM
Employees Worked With
Judy Johnson, Kristin O Connor, Steve Mahoney, John Riley
November 19, 2020
Nothing at this time for my recent visit to Toyota on October 26, 2020 for my Rav4 vehicle. I just didn't get the State Inspection done, since their machine wasn't working. October 26, 2020 for my Rav4 vehicle. I just didn't get the State Inspection done, since their machine wasn't working. More
by Ingrid Malcolm
Employees Worked With
Kristin O Connor
November 13, 2020
Excellent service. Very courteous and professional staff. Very pleased overall. We are long time Toyota owners and keep coming back to Hyannis toyota. Appreciate veterans being recognized. Very pleased overall. We are long time Toyota owners and keep coming back to Hyannis toyota. Appreciate veterans being recognized. More
by Nick
Employees Worked With
Kristin O Connor
November 11, 2020
I AM ALWAYS TREATED FAIRLY. THE STAFF IS VERY PROFESSIONAL. WHEN I CALL TO SET UP AN APPOINTMENT, THE PERSON ON THE PHONE IS ALWAYS HELPFUL PROFESSIONAL. WHEN I CALL TO SET UP AN APPOINTMENT, THE PERSON ON THE PHONE IS ALWAYS HELPFUL More
by marshaven
Employees Worked With
Karen Judge
October 24, 2020
3/21/20I went to the dealership during the height of 3/21/20 I went to the dealership during the height of the COVID 19 outbreak and they assured me that the waiting room was fully cleaned. I still br 3/21/20 I went to the dealership during the height of the COVID 19 outbreak and they assured me that the waiting room was fully cleaned. I still brought my own wipes to be safe. I went in with a complaint of the rear window making a noise when I lowered the glass and also for a regular service. They did a service and advised me that I needed brakes, so I immediately agreed and waited while they installed them. Addendum: When I left in March, I was told by the Service Advisor, Meaghan that she would contact Toyota about a rear window gasket that failed, even though there was no usage beyond raising and lowering to clean the glass. I wanted to know if Toyota would cover it and was told 3 months ago, they'd get back to me. 3 weeks after I had my brakes replaced (front & rear), I called to complain about excessive squealing when backing up. I was told to bring the car back for a check. I brought the car back. They also couldn't diagnose the squealing and the advisor I spoke with was condescending. He did offer to keep the car overnight to see if the noise occurred after sitting for the night and then blamed rust on the rotors (which were replaced 20,000 miles ago) I also asked again about the rear window gasket and they had no answers for me. This is now the fourth time I've had problems with this service department since it became affiliated with Prime Motor Group. It may be inconvenient but I'm going to Falmouth Toyota from this point forward. Further Addendum October 6, 2020 Hyannis Toyota finally made an appointment for me to get the rear window gasket installed and look at the brakes. They replace the gasket and said the brakes were noisy (no kidding) so they replaced the brake pads, yet again. October 10, 2020 - MAJOR BRAKE ISSUE. (This is the letter that I wrote to Hyannis Toyota documenting a near disaster on the highway at highway speeds. I've removed my home address from the letter. John F (last name omitted) October 10, 2020 Hyannis Toyota Service Department 1020 Iyannough Road Hyannis MA, 02601 While driving home around 5:00pm yesterday on Route 6, I heard a loud popping sound and then scraping sound. I was close to the Route 132 exit and pulled off on the exit ramp. As I was pulling off, the scraping sound became more and more evident. As I stopped at the light at the end of the ramp, the anti-lock braking system appeared to engage. I pulled off the exit ramp, put the emergency flashers on and proceeded at a snail’s pace to shoot flying hill road, all while I was pressing the brake pedal and the car was bucking each time. I was able to safely pull off the road and call for help. AAA towing arrived and took the car to Hyannis Toyota, where it had been serviced just two days before. They did a 50,000-mile service, fixed a rear gasket and replaced the brake pads due to faulty brake pads they had installed 3 months earlier. I was put into a loaner car immediately and the car is sitting at the lot. This vehicle has a history of brake issue, starting with replacement of all four rotors for abnormal wear at low mileage. Once you diagnose the problem, I want a full explanation of what is wrong; how you intend to repair the problem and who will pay for these repairs. I also want to be assured that no other systems have been adversely affected. I want this in writing before you begin to repair the vehicle. You may email this to me at Sincerely, John (Last name omitted) The tow truck delivered the SUV to Hyannis Toyota and as it was backed off the towing dolly, there was a very loud grinding noise. The tow truck operator watched closely and immediately identified the issue. Evidently, when the brakes were replaced this latest time, the mechanic failed to torque the bolts that hold the caliper in place and they sheared off causing the caliper to sheer as well and the rotor to be damaged. If I had not had the presence of mind to keep calm and not panic, this could have been disastrous and not only place me in jeopardy but those that were driving around me as well. Of course, Hyannis Toyota wouldn't admit their mistake but they did replace the pad, caliper and rotor at no charge. I sent this same letter to Prime Motor Group (parent company of Hyannis Toyota) and asked them to contact me. No one did to this day 10/24/20 I will never purchase another vehicle from Hyannis Toyota and will never service my vehicle there either. It’s a real shame cause until Prime took over, they were an independent and much better. More
by Hyannisguy
Employees Worked With
Judy Johnson
September 10, 2020
I recently used the valet service to have a recall issue taken care of as well as routine maintenance, oil change, a couple of new tires, etc. etc. As usual, the work was well done and they even fixed a bu taken care of as well as routine maintenance, oil change, a couple of new tires, etc. etc. As usual, the work was well done and they even fixed a bumper issue that I didn’t ask them to do. The car looked like a million bucks when they returned it and I couldn’t be happier with it. My one complaint is that I can’t seem to get them to call my house phone instead of a long outdated cell phone number they have. They keep leaving messages with a cell phone number I no longer have. Otherwise, one of the best dealerships I have ever dealt with. More
by eao
Employees Worked With
Karen Judge
June 23, 2020
Usually great. I've been using Toyota service for the past 4 years and have been very happy with the work that is done and recommended, the timing of the work, and r I've been using Toyota service for the past 4 years and have been very happy with the work that is done and recommended, the timing of the work, and review of work done. I was a little disappointed earlier this month when I called to make an appointment for my 40,000 miles check up (before I hid the mileage) with the intention of getting an inspection sticker done with the work. I was told when I dropped off the car that the inspection machine was down and they would do the other work. With few times available for 'car stuff' - I was hoping I could just get it done, as many people I'm sure also feel. My recommendation is that if someone is calling for an inspection sticker with other work, you might want to ask them if they want to keep the appointment when the machine is down. I was hoping to avoid a search for stations that did inspections and a long wait to get one - but that's what I had to do. More
by Al
Employees Worked With
don't remember
May 27, 2020
Thank you Donna at Hyannis Toyota! You made the stress of moving, and looking for a car an actual pleasure. I just wish I had known you when I bought my first Toyota in 2010. You were honest, kind and so of moving, and looking for a car an actual pleasure. I just wish I had known you when I bought my first Toyota in 2010. You were honest, kind and so helpful!! More
by Teach
Employees Worked With
Donna Smith
