Ira Toyota of Hyannis

Usually great. I've been using Toyota service for the past 4 years and have been very happy with the work that is done and recommended, the timing of the work, and r I've been using Toyota service for the past 4 years and have been very happy with the work that is done and recommended, the timing of the work, and review of work done. I was a little disappointed earlier this month when I called to make an appointment for my 40,000 miles check up (before I hid the mileage) with the intention of getting an inspection sticker done with the work. I was told when I dropped off the car that the inspection machine was down and they would do the other work. With few times available for 'car stuff' - I was hoping I could just get it done, as many people I'm sure also feel. My recommendation is that if someone is calling for an inspection sticker with other work, you might want to ask them if they want to keep the appointment when the machine is down. I was hoping to avoid a search for stations that did inspections and a long wait to get one - but that's what I had to do. More

Thank you Donna at Hyannis Toyota! You made the stress of moving, and looking for a car an actual pleasure. I just wish I had known you when I bought my first Toyota in 2010. You were honest, kind and so of moving, and looking for a car an actual pleasure. I just wish I had known you when I bought my first Toyota in 2010. You were honest, kind and so helpful!! More

Good dealership but not happy with the service I received for my 35k check up. I called to make an appointment and the woman was very friendly and said “ they will call you between 8:30 and 9:30 AM to pick u for my 35k check up. I called to make an appointment and the woman was very friendly and said “ they will call you between 8:30 and 9:30 AM to pick up your car. They usually do the rounds then” so I thought ok great. Get to 10AM and haven’t heard anything so I call the dealership and someone else picked up and she was not a very friendly person didn’t sound like she enjoyed her job much but I told her the person I spoke to said they would be calling me between 8:30 and 9:30 AM to pick up my car and she said “ no we do not know when they will call you to get to your car they are not on a set schedule or on rounds” so they are all not on the same page. I ended up bringing my car in and picking it up. Not very convenient. More

I had my car picked up for a recall and oil change service. They came to my home right when they said they would. And dropped it off a few hours later. Great service!!! service. They came to my home right when they said they would. And dropped it off a few hours later. Great service!!! More

100,000 mile service Everything went fine. Karen Judge was ready when I dropped the car off. She called and clearly explained the additional work that needed to be done. T Everything went fine. Karen Judge was ready when I dropped the car off. She called and clearly explained the additional work that needed to be done. The car was ready when promised. The car pick up was done very efficiently. More

Service was explained wellDone timelyFuture appointment Service was explained well Done timely Future appointment set up conveniently Comfortable waiting area with appropriate precautions taken Overall Service was explained well Done timely Future appointment set up conveniently Comfortable waiting area with appropriate precautions taken Overall a good enough experience to come back and recommend them More

Consistent quality service Karen in the service department is worth her weight in gold. Whatever she is paid is not enough. The work quality is always excellent with all the mai Karen in the service department is worth her weight in gold. Whatever she is paid is not enough. The work quality is always excellent with all the maintenance/repair work of course. However often it is the friendliness and professionalism of a great service advisor that makes me return more often than not to a shop for car service. Karen is always my go to. Thanks, Ron Linnell More

Hyannis Toyota very professional. Their communication is great, customer service folks are excellent, and they are very courteous to their customers. The service group is A1 also! great, customer service folks are excellent, and they are very courteous to their customers. The service group is A1 also! More

Car was in for an oil change. Done fast and was able to speak with mechanic about overall health of car. No problems at 171000 miles. speak with mechanic about overall health of car. No problems at 171000 miles. More

Meaghan Hughes and Company Excellent attention by Meaghan Hughes at write up also her follow up with the work progress. also got to meet the Technician that performed my service Excellent attention by Meaghan Hughes at write up also her follow up with the work progress. also got to meet the Technician that performed my service Kevin deRosa a true gentleman and a fine Technician. Hyannis Toyota has to be proud of this team. Great Job Meaghan and Kevin More