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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,114 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,114 reviews

September 13, 2023

Toyota Hyannis has great service, the staff is very friendly. My vehicle was completed on time. I would definitely recommend. More

by Ashleyc3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moberg, Meaghan Hughes
Sep 21, 2023 -

Ira Toyota of Hyannis responded

It's wonderful to hear that Ira Toyota Hyannis provided great service with friendly staff and that your vehicle was completed on time. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 12, 2023

The salesperson was excellent, I found her knowledgeable and very responsive to my needs. The service department was efficient and helpful. More

by paul.goodhue
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica Tatara
Sep 21, 2023 -

Ira Toyota of Hyannis responded

It's wonderful to hear that the salesperson was excellent, knowledgeable, and responsive to your needs and that the service department was efficient and helpful. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 11, 2023

Service personnel professional and friendly to work with. Scheduling was simple and answered all of my questions. More

by Jamidalo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
Sep 17, 2023 -

Ira Toyota of Hyannis responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 11, 2023

Faulty and missing critical communications between intake persons and technicians created multiple problems for me the customer AND you the provider. The troubling issue between intake and technicians was More

by jstubbins
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Guay
Sep 14, 2023 -

Ira Toyota of Hyannis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Ira Toyota of Hyannis responded

Hello, Thank you for informing us about your situation. Please know that we are looking into your concerns, Kenny Guay, Service Desk Manager will be reaching out to you soon to assist. If there is anything else I can assist you with in the meantime please reach out to me at the information shown below. Regards, Marlaine Ruby Customer Relations Manager mruby@IraToyotaofHyannis.com

September 08, 2023

I was very satisfied, in particular with the level of customer service provided by Justin Brandt. More

by kevcan79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 14, 2023 -

Ira Toyota of Hyannis responded

We are thrilled that Justin provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 07, 2023

Katie from the service department at Ira Toyota of Hyannis is the absolute best. She went above and beyond to get my truck fixed, and dropped off to the Steamship Terminal in lightning speed amidst More

by MVNantucket2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie from service department
Sep 23, 2023 -

Ira Toyota of Hyannis responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 02, 2023

The service was quick, the service manager was professional and communicative. No surprises. Very pleased. More

by rhall18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 06, 2023 -

Ira Toyota of Hyannis responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 01, 2023

Quick and efficient scheduling as well as diagnostic results and multipoint inspection explained with clarity. More

by glennlaperle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Herrera
Sep 06, 2023 -

Ira Toyota of Hyannis responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 01, 2023

I always get excellent service at Ira Toyota of Hyannis and my car is well cared for More

by Sarahbacon077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 06, 2023 -

Ira Toyota of Hyannis responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 01, 2023

Will never buy a car again at Hyannnis Toyata. Disorganized salesman, slow or no response to texts or emails, and after over 2 1/2 hours on the day to buy the car. More

by aperlmutter2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Daniel Gonzalez
Sep 01, 2023 -

Ira Toyota of Hyannis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 27, 2023 -

Ira Toyota of Hyannis responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 774-327-6055. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Dennis Lopes General Manager dlopes@iratoyotaofhyannis.com

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