Ira Toyota of Hyannis

This was my first time using the service department and I was very pleased by the experience. They easily solved a problem I had been dealing with for months. was very pleased by the experience. They easily solved a problem I had been dealing with for months. More

Helpful and efficient service. Kristen was pleasant and friendly. We will be back in the future for service at this dealership Abided by Covid protocol with Hand sanitizers and well spaced seating in the friendly. We will be back in the future for service at this dealership Abided by Covid protocol with Hand sanitizers and well spaced seating in the waiting room. More

How would you feel if one day after bringing in your car to be serviced, your car would not start!!! After an examination you find out that the incompetent service personnel could not find the time to put to be serviced, your car would not start!!! After an examination you find out that the incompetent service personnel could not find the time to put water in the battery!!! The printout clearly showed that the battery was OK. The service manager said that there is another printout that would show that the battery was checked. When he went to the computer to retrieve said printout he found that in fact NO PRINTOUT AT ALL TO SHOW THE BATTERY HAD BEEN CHECKED. Then he said that putting water in the battery was no longer a program that Hyannis Toyota did! You have got to be kidding. So much for you all to take care of my car! Totally unacceptable!!! More

There were 3 staff behind the Service counter when I arrived, one of whom was dealing with another customer. The other two ignored me. The other customer left and all three of them ignored me for awhile arrived, one of whom was dealing with another customer. The other two ignored me. The other customer left and all three of them ignored me for awhile longer. Finally, one of the two who had been without a customer when I arrived turned and asked how he could help me. Really a rude way to greet customers! When I returned to retrieve my vehicle, the person who gave me the paperwork was not wearing his mask properly. It kept slipping off his nose, and then he would pull it up but not all the way, instead of making sure the mask created a seal around his nose and mouth. Unacceptable. More

Normand Lamarre who was a great help at the service Gave Normand Lamarre who was a great help at the service Gave me the time to talk about problem He is a true asset as he stopped looked at me and liste Normand Lamarre who was a great help at the service Gave me the time to talk about problem He is a true asset as he stopped looked at me and listened I like I was able to text him during service Shuttle was pleasant round trip More

Every time they rotate my tires I lose a hubcap after I leave. That costs addition $100 to replace. Frustrating Otherwise service rep was helpful. Checkin was a little confusing with way arrows On flo leave. That costs addition $100 to replace. Frustrating Otherwise service rep was helpful. Checkin was a little confusing with way arrows On flow direct you one way but then I got called from another person who looked right at me when I walked in. More

This was my first purchase there. It was very informative and pressure free .The salesman showed me several vehicles and went out of his way to make the experience pleasant. I would also recommend their ser and pressure free .The salesman showed me several vehicles and went out of his way to make the experience pleasant. I would also recommend their service department t. They have my last three vehicles . More

Great service help all around . Kristin at the service desk was helpful in explaining the issue , getting Theo involved and not over selling the solution. desk was helpful in explaining the issue , getting Theo involved and not over selling the solution. More

All promised work was done- did take longer than promised, staff was helpful & friendly, area was clean, people were physically distancing- all appeared comfortable & safe. Did try to up- sell by re promised, staff was helpful & friendly, area was clean, people were physically distancing- all appeared comfortable & safe. Did try to up- sell by recommending more services. More