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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,114 Reviews
Call Dealership (774) 327-6100
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1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,114 reviews

October 31, 2023

It was a challenge but my service advisor Eric and the team pulled it together and got my Highlander back to Great! Thanks Team!!! More

by Dewies Mom
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Eric Moberg and the technicians. Thank you
Report | Print
Nov 02, 2023 -

Ira Toyota of Hyannis responded

It's great to hear that your service advisor, Eric, and the team were able to overcome challenges and get your Highlander back in great condition. Effective teamwork and dedication to resolving issues are important in ensuring a positive service experience. Your positive feedback is much appreciated, and we are glad to hear that the team was able to assist you effectively!

October 29, 2023

Outstanding service from Kenny he took care of my situation with utmost respect and concern More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Report | Print
Oct 31, 2023 -

Ira Toyota of Hyannis responded

We are glad to hear that Kenny provided you with outstanding service and took care of your situation with the utmost respect and concern. Exceptional customer service like this is invaluable, and it's great that you had a positive experience. Your positive feedback is greatly appreciated!

October 27, 2023

I loved that they examined my car and gave a recommendation with the cost of repairs!! More

by Grandsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric I think
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Oct 31, 2023 -

Ira Toyota of Hyannis responded

It's great to hear that you loved the examination of your car and the detailed recommendation with the cost of repairs. Transparency in providing this information can be very helpful for customers. Your feedback is appreciated!

October 27, 2023

Slow service and didn’t fill tires after tire rotation. Asked for car wash too and didn’t get it. More

by Pegbuckmaster03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Nov 02, 2023 -

Ira Toyota of Hyannis responded

Thank you for your feedback. I apologize that your recent service visit was anything but satisfactory. After reviewing your situation, we want to make things right. You may stop by at your convenience and ask to have the car sent through the car wash; one of our available employees will be happy to do that for you. We would also at that time check and top the tire pressures for you. If I can help in any other way, please reach out to me at the information listed below. Marlaine Ruby, Customer Relations Manager mruby@IraToyotaofHyannis.com 774-327-6055

October 26, 2023

It was a pleasant experience. Special thanks to Thomas who is very knowledgeable and on his Venza Tour explained every detail of our new car. Sergio & Lilian. More

by sergiohaibara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Leal, Jonathan Brown
Report | Print
Nov 02, 2023 -

Ira Toyota of Hyannis responded

We are glad to hear that you had a pleasant experience, and appreciate your special thanks to Thomas for being knowledgeable and thorough in explaining the details of your new Venza Tour. A well-informed and helpful sales representative can greatly enhance the car-buying experience. Your positive feedback is much appreciated! Enjoy your new Venza Tour!

October 25, 2023

It was the service dept that I experienced. Katy was very polished and helpful and I will return for future service as needed More

by Brewster111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katy at service desk
Report | Print
Nov 01, 2023 -

Ira Toyota of Hyannis responded

Having a polished and helpful service representative like Katy can greatly enhance the service experience. We are glad to hear that you plan to return for future service as needed. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 23, 2023

Was quoted 97$ for service and was billed 252$. Was totally blindsided by service center. More

by BB-HYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
katy
Report | Print
Oct 24, 2023 -

Ira Toyota of Hyannis responded

Thank you for bringing this to my attention. I apologize for the pricing discrepancy on a recent service you had with us. I would like an opportunity to fix this and to earn your business, please contact me at 774-327-6055. I look forward to speaking with you. Marlaine Ruby Customer Relations Manager

October 14, 2023

Very swell. Only been out of dealer for 2 hours, so difficult to provide any more info regarding service quality. Asked to have my service record book stamped a More

by Dog Lover
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jessica Tatara, Whitney Marie Washington
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Oct 17, 2023 -

Ira Toyota of Hyannis responded

We're glad to hear that your recent experience has been very swell. However, we apologize for the inconvenience regarding the stamp in your service record book. Your feedback is important to us, and we'll take this into consideration to ensure that such details are addressed for future visits. Thank you for choosing us, and we look forward to providing you with excellent service.

Oct 18, 2023 -

Dog Lover responded

Sorry for the small stuff andam impressed anyone actually reads responses, let alone answers messages. Auto running like new so visit must have been good

October 13, 2023

I have purchased cars from this dealership for over 20 years and have always received good service. More

by btennis001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Holzworth
Report | Print
Oct 14, 2023 -

Ira Toyota of Hyannis responded

Thank you for the review ! We are happy that you are satisfied with our service and we do value your business.

October 12, 2023

Very helpful and explained everything they did The price was very reasonable and VI P discount More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Oct 13, 2023 -

Ira Toyota of Hyannis responded

It's great to hear that we were very helpful and explained everything, and that you received a very reasonable price with a VIP discount. When you get transparency and good value, it's a win-win. Thanks for sharing your thoughts!

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