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Ira Toyota of Hyannis
Hyannis, MA
1,012 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 09, 2023
Always a great customer service experience. All work thoroughly explained, finish time always accurate, and great customer contact conversation. I NEVER feel like they're talking down to me. All work thoroughly explained, finish time always accurate, and great customer contact conversation. I NEVER feel like they're talking down to me. More
by Troysmith2004
Employees Worked With
Justin Brandt
August 08, 2023
Went for an oil change because I thought I needed one. I was told that I could wait even though the sticker in the car had today’s date to change the oil. I did get my tires rotated for $19.95. My guess i I was told that I could wait even though the sticker in the car had today’s date to change the oil. I did get my tires rotated for $19.95. My guess is that if I went to an oil change place they would have changed the oil. Also the price quoted for the oil change at Ira was at least $10 cheaper. I’m impressed by their honesty and prices. They now have my regular business for both our cars. More
by drbern
Employees Worked With
David Nickerson
August 07, 2023
Absolutely horrible service experience. When I checked in the advisor told me approx 90 minutes to complete service. The car was not brought in until 80 minutes had passed, I was waiting th When I checked in the advisor told me approx 90 minutes to complete service. The car was not brought in until 80 minutes had passed, I was waiting there and was not informed of any delays but saw car sitting in the lot. I had to approach the advisor to get status. Other customers had similar or worse wait times. More
by andy Janiak
Employees Worked With
Did not get name
August 05, 2023
Dave was great. Not informed lunch is 12/30 - 1:20. xxxx poor communication! Two other customers in waiting room said the same thing. Really no excuse for this. My Not informed lunch is 12/30 - 1:20. xxxx poor communication! Two other customers in waiting room said the same thing. Really no excuse for this. My time and how I plan my day is as important as the dealer’s. More
by Onedayoa
Employees Worked With
Dave
August 05, 2023
Haven't liked this dealership since IRA bought it. I've been a customer of theirs for well over 20 years. I waited in line for 10- 15 minutes. I was the only one in line. There were 3 guys at their co I've been a customer of theirs for well over 20 years. I waited in line for 10- 15 minutes. I was the only one in line. There were 3 guys at their computers ignoring me. Finally got their attention. It took 1 hour and 45 minutes to do a oil change and tire rotation. Then they told me I need all new brakes. They had just put new front calipers in 7000 miles ago, why did they not do the pads. Seems like they had bad news for every customer while I was there. I've done over $3000 worth of repairs over the last 30,000 miles in the car. I really am starting not to trust them. Think I'll take the car to Lou's brake and muffler. I'M done with them. More
by Cape Steve
Employees Worked With
Justin Brandt
July 28, 2023
Had an appointment for 10AM, dropped car off on time, called to check at 5 pm. Told car not yet looked at, and would need another day, not acceptable. Why did they schedule an appointment a week in advan called to check at 5 pm. Told car not yet looked at, and would need another day, not acceptable. Why did they schedule an appointment a week in advance if they could not perform service? More
by martyjoyce1954
Employees Worked With
Xxx
July 26, 2023
Excellent dealership. Kenny is a great service adviser , great communication. Clean service area .All are very helpful. Kenny is a great service adviser , great communication. Clean service area .All are very helpful. More
by Dandaanderson
Employees Worked With
Kenny 5 star , Karen Judge
