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Ira Toyota of Hyannis

Hyannis, MA

4.4
1,012 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,012 reviews

August 25, 2023

Not too happy with the wait time to speak with an adviser. 3 advisers at the windows typing away while people wait in line was never the case with the other two dealerships More

by Abes45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 24, 2023 -

Ira Toyota of Hyannis responded

I am sorry for the length of time it took for a service advisor to help you with your recent visit. We are currently working on processes to improve the way the service desk operates and the changes will begin to improve the efficiency of our desk staff. If you would like to share your contact information with me I would like to put a credit into your file for a complimentary oil change at your next visit. Please reach me at the information below. Regards, Marlaine Ruby Customer Relations Manager mruby@IraToyotaofHyannis.com 774-327-6055

August 25, 2023

Nice staff. Ready when they say it’ll be ready. Great communication . Fair pricing overall More

by hayleybells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 03, 2023 -

Ira Toyota of Hyannis responded

Thank you name for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 24, 2023

Advisor Eric Moberg took a lot of initiative to make sure that my vehicle's repair was trouble free Technician Aaron Taylor did a great job of being sure the repair & diagnosis were a curate, & explaining More

by jmaslen
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moberg
Sep 10, 2023 -

Ira Toyota of Hyannis responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Eric and Aaron went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!

August 22, 2023

The employees were prompt and professional. The gentleman who helped me with the technical issues was very nice and helpful. More

by l.rorick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Sep 02, 2023 -

Ira Toyota of Hyannis responded

We are so pleased that we were able to provide you with an exceptional experience. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Ira Toyota of Hyannis! We appreciate your business!

August 20, 2023

I loved working with Craig. The finance officer was the absolute worst man I’ve ever met. He was condescending, patronizing, demeaning and took all of the credit for my solid in More

by Kpentedemos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Kinney
Sep 16, 2023 -

Ira Toyota of Hyannis responded

Hello, We appreciate you bringing this to our attention as we take matters like this very seriously. I wonder if you could please provide a name by reaching me at the information below so that we can research and discuss your concern with the appropriate employee. Thank you very much and I am sorry for the poor experience you had. Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com

August 20, 2023

Salesperson Craig was great. Professional operation. Otherwise pretty standard, slow process. Great car, im happy. More

by Ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Kinney
Aug 23, 2023 -

Ira Toyota of Hyannis responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 17, 2023

Did all I wanted in the time estimated while I waited in a very comfortable waiting area. More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 26, 2023 -

Ira Toyota of Hyannis responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 15, 2023

My positive impression about the dealership is primarily driven by Justin, my salesperson. I typically do not respond to surveys or enjoy my experiences when buying a car. Justin made everything so easy. More

by Mhkirby2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brandt, Hyannis Toyota.
Aug 18, 2023 -

Ira Toyota of Hyannis responded

We're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis.

August 11, 2023

Service Department is excellent, friendly, professional staff. On time appointment, work done in an efficient and timely manner More

by prwarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Aug 31, 2023 -

Ira Toyota of Hyannis responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

August 10, 2023

Excellent service, waiting room so comfortable and plenty of lifts to take care of lots of cars More

by Lindasp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Check out guy great, Justin Brandt
Aug 26, 2023 -

Ira Toyota of Hyannis responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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