Ira Toyota of Hyannis

This dealership is under new ownership with mostly new people in both the sales and service departments. The accompanying results are.poor business practices and a drop off in customer satisfaction. When people in both the sales and service departments. The accompanying results are.poor business practices and a drop off in customer satisfaction. When driving by their facility, their.parking lots are no longer filled with cars as they once were. A recent experience in their service department is one example of my frustration. The appointment to have my vehicle’s oil changed and tires rotated was at 9:30.AM. Work on the car did not begin until 10:45 AM and was finally ready for pickup at 11:50 AM. The bill included a tire rotation fee of $19.95 that I had been made aware of but only when the car was brought in for service. This represents a departure from the previous policy of free tire rotations when the tires were purchased from the dealership. Needless to say, I’m not a satisfied customer. More

Love it here. Everyone helpful and knowledgeable. 2nd car bought and serviced here and highly recommend. Everyone helpful and knowledgeable. 2nd car bought and serviced here and highly recommend. More

Fine dealership, easy to deal with and they keep their promises. This is the 3rd car I have purchased from them, I am a loyal customer. promises. This is the 3rd car I have purchased from them, I am a loyal customer. More

Dealership is good - call center could be a little better. Had to wait as they were told I was dropping off when I told her I was going to wait for my vehicle to be serviced. better. Had to wait as they were told I was dropping off when I told her I was going to wait for my vehicle to be serviced. More

Always a good experience. Service agents very helpful. Comfortable waiting area and service time estimates always accurate. Service agents very helpful. Comfortable waiting area and service time estimates always accurate. More

Friendly efficient service. On line scheduling including shuttle van , chat and phone calls work too On line scheduling including shuttle van , chat and phone calls work too More

I was very impressed with this dealership from the purchase of my car to my first 5000 mile service.. The waiting room was very comfortable and my car was ready quickly. Staff was friendly and helpful purchase of my car to my first 5000 mile service.. The waiting room was very comfortable and my car was ready quickly. Staff was friendly and helpful. Everything seemed very organized, spacious and clean. A very good experience. More

They did the necessary maintenance in the promised amount of time. Waiting area is welcoming and comfortable. of time. Waiting area is welcoming and comfortable. More

In the mail I received a promotional oil change offer from IRA TOYOTA HYANNIS. I presented myself and my Toyota RAV4 at the dealership (without an appointment) and was very kindly treated by David Nicker from IRA TOYOTA HYANNIS. I presented myself and my Toyota RAV4 at the dealership (without an appointment) and was very kindly treated by David Nickerson, your Toyota agent. Mr Nickerson very politely arranged to have the necessary service performed on my RAV4. I was taken home and later picked up by an IRA driver and returned to pickup my serviced vehicle. I could not have had a better service visit ! Thank you ! More

I was greeted promptly and asked how I can be helped. After explaining what I needed the service was completed quickly and accurately. Great job by all. After explaining what I needed the service was completed quickly and accurately. Great job by all. More