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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.4
1,012 Reviews
Call Dealership (774) 327-6100
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1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,012 reviews

September 23, 2023

The service overall was good. But,had to wait at counter n 3 writers eventually said that someone would be with me shortly. But I would go back for service.There is a grease spot More

by richardcovington601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric on drop off.Do not know name on pickup
Report | Print
Sep 27, 2023 -

Ira Toyota of Hyannis responded

I am sorry about the delay in getting checked in at the service desk when you were here recently. We are working on revising some procedures at the service desk, the check-in process being one of them. We are more than happy to take care of the grease spots on your door and seat at no charge to yourself, just give me a call at the phone number below and I will set that up for you at a time convenient to you. Thank you Marlaine Ruby TRAC Rental Manager mruby@IraToyotaofHyannis.com 774-327-6055

Sep 27, 2023 -

richardcovington601 responded

There is a part on order for my vehicle.When you schedule the repair,You can take care of it. Thank YOU for the response. Richard Covington

September 22, 2023

Great service prompt and helpful and I used my coupon for $25 see you in March More

by marieseufert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 24, 2023 -

Ira Toyota of Hyannis responded

Thank you for the Five-Star review and for choosing Ira Toyota of Hyannis. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 21, 2023

Very accommodating, prompt, and flexible service department. Excellent communication, very personable- I will be coming back again and again! More

by mrcboccuzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 24, 2023 -

Ira Toyota of Hyannis responded

It's truly wonderful to hear that you had an amazing experience with Ira Toyota of Hyannis. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 19, 2023

Great service and they keep their promises. Dave provided great people skills and very knowledgeable. More

by kanakea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Sep 21, 2023 -

Ira Toyota of Hyannis responded

It's fantastic to hear that you had a great experience and our promises were kept. Thank you for sharing your positive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 18, 2023

Daniel Gonzalez is an excellent salesman; low pressure, very knowledgeable and friendly. Went above and beyond to be helpful. I highly recommend him for sales. More

by lauriejfleming
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzalez
Report | Print
Sep 22, 2023 -

Ira Toyota of Hyannis responded

Congratulations on your new vehicle! We are thrilled that Daniel provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 18, 2023

Service assoc was very polite and friendly. The service today was completed earlier than I was told. Thanks More

by Mjalmonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 21, 2023 -

Ira Toyota of Hyannis responded

We are pleased to hear that the service advisor was polite and friendly and that your service was completed earlier than expected. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 15, 2023

1 hour and 40 minutes is too long to wait for an oil change that’s how long I waited for my car More

by Scgk94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 27, 2023 -

Ira Toyota of Hyannis responded

Hello, I apologize that you experienced a time issue when having your oil changed at our dealership recently. I would like to offer you a $9.99 oil change at your next service interval and hope that you will please contact me so I can make this right. I have no information as to how to find you in our database and I would love to hear back from you at mruby@iratoyotaofhyannins.com or 774-327-6055. Sincerely, Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannins.com

September 15, 2023

Toyota of Hyannis has an excellent business model. Scheduling maintenance is quick and easy, all of their employees are pleasant, courteous and responsive to customer needs, and the mechanics and tech More

by billwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Report | Print
Sep 24, 2023 -

Ira Toyota of Hyannis responded

It's truly wonderful to hear that you had an amazing experience with Ira Toyota of Hyannis and that the service advisors provided awesome assistance. Thank you for sharing your glowing review!

September 13, 2023

Toyota Hyannis has great service, the staff is very friendly. My vehicle was completed on time. I would definitely recommend. More

by Ashleyc3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moberg, Meaghan Hughes
Report | Print
Sep 21, 2023 -

Ira Toyota of Hyannis responded

It's wonderful to hear that Ira Toyota Hyannis provided great service with friendly staff and that your vehicle was completed on time. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 11, 2023

Faulty and missing critical communications between intake persons and technicians created multiple problems for me the customer AND you the provider. The troubling issue between intake and technicians was More

by jstubbins
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Guay
Report | Print
Sep 14, 2023 -

Ira Toyota of Hyannis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Ira Toyota of Hyannis responded

Hello, Thank you for informing us about your situation. Please know that we are looking into your concerns, Kenny Guay, Service Desk Manager will be reaching out to you soon to assist. If there is anything else I can assist you with in the meantime please reach out to me at the information shown below. Regards, Marlaine Ruby Customer Relations Manager mruby@IraToyotaofHyannis.com

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