Ira Toyota of Hyannis

Service rep was pleasant and thorough. Checked me in promptly after which I found a seat in the very comfortable waiting area. My car was serviced in less time than anticipated. Check out Checked me in promptly after which I found a seat in the very comfortable waiting area. My car was serviced in less time than anticipated. Check out was quick and easy. Overall a great experience! More

By phone, text, and email I made appointment for 40,000 mile maintenance, saying we would WAIT. We arrived at appointed time, and they said we had to leave car for the day - mechanics were at lunch...After mile maintenance, saying we would WAIT. We arrived at appointed time, and they said we had to leave car for the day - mechanics were at lunch...After wrangling they agreed to complete the oil change and tire rotation within 90 minutes after 100 minutes I inquired, and they said 10 more minutes...They told me to pay a certain amount, I complied, then afterwards remembered we have a warranty. They refunded and told me warranty is done 2026... After leaving and viewing orrinal paperwork, I see warranty lasts til 2031...What gives with IRA Toyota??? More

Great service and technical staff! Shuttle service drivers are excellent too and this service is of great convenience. Shuttle service drivers are excellent too and this service is of great convenience. More

Ira Toyota of Hyannis is FANTASTIC! I trust them implicitly with my cars, and will only go to them. Their customer service is top notch no matter what I have going on. They are respec I trust them implicitly with my cars, and will only go to them. Their customer service is top notch no matter what I have going on. They are respectful of my time, my money, and talk to me straight. I never feel pressured or tricked into services I don’t need. I recommend them to everyone I know. More

I have had two bad experiences with this dealer. One was a salesman who i was trying to lease a Rav4 hybrid but never finished deal. Second was recently brought a car in for service and was charged One was a salesman who i was trying to lease a Rav4 hybrid but never finished deal. Second was recently brought a car in for service and was charged $195 for just looking car over, which i was never told was happening. After questioning charge I eventually got it removed. More

Great service , knowledgeable and felt totally comfortable with their service ! Will definitely use them for all my service /mechanical needs comfortable with their service ! Will definitely use them for all my service /mechanical needs More

Excellent service for maintenance. I have 3 Lexus RX 350’ and all have been serviced at Hyannis store. A pleasure to work with your teant I have 3 Lexus RX 350’ and all have been serviced at Hyannis store. A pleasure to work with your teant More

love my car and the perks that come with owning a toyota but hyannis toyota has truly abysmal customer service. absolutely would not recommend. I mentioned a problem that I had noticed before and after my s but hyannis toyota has truly abysmal customer service. absolutely would not recommend. I mentioned a problem that I had noticed before and after my service that led to a much bigger problem and was promptly asked why I didn’t “double check their work” before leaving… I am not a mechanic. I am a librarian. being told I should have checked their work is a crazy thing to hear from a mechanic. most people bring their cars to a mechanic because they usually don’t know a whole lot about cars, which means they also don’t know how to diagnose an issue. customers should be able to trust that the professional hired to do a service is competent enough to do the service. the issue could have easily caused an accident had I been going too fast around other cars. this place lost all my trust and my respect considering I was asked to reach out and provide more info and was only ignored by the customer relations manager, marlaine, when I did (multiple times) More

The vehicle I wanted needed to be ordered. Eventually they were able to located it and had it delivered to Hyannis. Daniel kept me updated through the process, which went very smoothly. Eventually they were able to located it and had it delivered to Hyannis. Daniel kept me updated through the process, which went very smoothly. More

Stopped in to see if I could get a sticker for my ‘24 VW Toas- Service department was above and beyond in helping me . Happy to help . So courteous, happy, treated me like I was special from beginning to Toas- Service department was above and beyond in helping me . Happy to help . So courteous, happy, treated me like I was special from beginning to end. Great experience. More