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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.4
1,012 Reviews
Call Dealership (774) 327-6100
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1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,012 reviews

October 27, 2023

I loved that they examined my car and gave a recommendation with the cost of repairs!! More

by Grandsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric I think
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Oct 31, 2023 -

Ira Toyota of Hyannis responded

It's great to hear that you loved the examination of your car and the detailed recommendation with the cost of repairs. Transparency in providing this information can be very helpful for customers. Your feedback is appreciated!

October 27, 2023

Slow service and didn’t fill tires after tire rotation. Asked for car wash too and didn’t get it. More

by Pegbuckmaster03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 27, 2023 -

Ira Toyota of Hyannis responded

Thank you for your feedback. I apologize that your recent service visit was anything but satisfactory. After reviewing your situation, we want to make things right. You may stop by at your convenience and ask to have the car sent through the car wash; one of our available employees will be happy to do that for you. We would also at that time check and top the tire pressures for you. If I can help in any other way, please reach out to me at the information listed below. Marlaine Ruby, Customer Relations Manager mruby@IraToyotaofHyannis.com 774-327-6055

October 26, 2023

It was a pleasant experience. Special thanks to Thomas who is very knowledgeable and on his Venza Tour explained every detail of our new car. Sergio & Lilian. More

by sergiohaibara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Leal, Jonathan Brown
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Nov 02, 2023 -

Ira Toyota of Hyannis responded

We are glad to hear that you had a pleasant experience, and appreciate your special thanks to Thomas for being knowledgeable and thorough in explaining the details of your new Venza Tour. A well-informed and helpful sales representative can greatly enhance the car-buying experience. Your positive feedback is much appreciated! Enjoy your new Venza Tour!

October 25, 2023

It was the service dept that I experienced. Katy was very polished and helpful and I will return for future service as needed More

by Brewster111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katy at service desk
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Nov 01, 2023 -

Ira Toyota of Hyannis responded

Having a polished and helpful service representative like Katy can greatly enhance the service experience. We are glad to hear that you plan to return for future service as needed. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 23, 2023

Was quoted 97$ for service and was billed 252$. Was totally blindsided by service center. More

by BB-HYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
katy
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Oct 23, 2023 -

Ira Toyota of Hyannis responded

Thank you for bringing this to my attention. I apologize for the pricing discrepancy on a recent service you had with us. I would like an opportunity to fix this and to earn your business, please contact me at 774-327-6055. I look forward to speaking with you. Marlaine Ruby Customer Relations Manager

October 14, 2023

Very swell. Only been out of dealer for 2 hours, so difficult to provide any more info regarding service quality. Asked to have my service record book stamped a More

by Dog Lover
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jessica Tatara, Whitney Marie Washington
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Oct 17, 2023 -

Ira Toyota of Hyannis responded

We're glad to hear that your recent experience has been very swell. However, we apologize for the inconvenience regarding the stamp in your service record book. Your feedback is important to us, and we'll take this into consideration to ensure that such details are addressed for future visits. Thank you for choosing us, and we look forward to providing you with excellent service.

Oct 17, 2023 -

Dog Lover responded

Sorry for the small stuff andam impressed anyone actually reads responses, let alone answers messages. Auto running like new so visit must have been good

October 13, 2023

I have purchased cars from this dealership for over 20 years and have always received good service. More

by btennis001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Holzworth
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Oct 14, 2023 -

Ira Toyota of Hyannis responded

Thank you for the review ! We are happy that you are satisfied with our service and we do value your business.

October 12, 2023

Very helpful and explained everything they did The price was very reasonable and VI P discount More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Oct 13, 2023 -

Ira Toyota of Hyannis responded

It's great to hear that we were very helpful and explained everything, and that you received a very reasonable price with a VIP discount. When you get transparency and good value, it's a win-win. Thanks for sharing your thoughts!

October 11, 2023

Won't be going back. Took almost 3 hours for a scheduled oil change then they tried to charge me in spite of me having a service contract. I told them when I scheduled an More

by honestinoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Oct 17, 2023 -

Ira Toyota of Hyannis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 15, 2023 -

Ira Toyota of Hyannis responded

I apologize that you experienced a time issue at the last visit to us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at the email address below. Marlaine Ruby Customer Relations Manager mruby@IraToyotaofHyannis.com

October 09, 2023

Hyannis Toyota gave me a price for my truck and it came out to be a little cheaper than what they quoted. They are great for service. More

by jim Day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
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Oct 11, 2023 -

Ira Toyota of Hyannis responded

It's fantastic to hear that Ira Toyota of Hyannis not only provided you with a competitive price for your truck but also ended up being a bit cheaper than the initial quote. Consistency in pricing and great service are essential factors in a positive customer experience. Enjoy your truck, and may it serve you well for years to come!

Oct 11, 2023 -

jim Day responded

Yes it was cheaper than what was quoted, and I surely do appreciate that.199650 miles and that is the first major expense that I had to do to the truck I purchased,besides tires and brakes. The starter was the first thing that I ever had to change and it’s still runs like a top like the day I purchased it. I will never own anything else, but another Toyota.

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