Ira Toyota of Hyannis

Al in the service dept was extremely polite and explained everything to me I was very happy explained everything to me I was very happy More

To Whom It May Concern, I am writing to express my profound dissatisfaction with the service I received at the Toyota dealership in Hyannis, Massachusetts. As a customer and legal professional, I expe profound dissatisfaction with the service I received at the Toyota dealership in Hyannis, Massachusetts. As a customer and legal professional, I expect a certain standard of service that was not met during my recent visit. On January 18 2024, I brought my vehicle to the Toyota Hyannis dealership due to an alarm issue. My car, being relatively new and under Toyota's service agreement, also qualified for a complimentary oil change, which I requested during this visit. Upon returning to collect my vehicle, I was informed that the potential cause of the alarm issue might be related to the hood latch. However, the explanation was vague and unconvincing, considering the vehicle's age and lack of expected corrosion. Furthermore, I was surprised and disappointed to be charged over $350 for the oil change and associated labor, despite my entitlement to a free oil change under Toyota's policy. This charge was unexpected as I was supposed to get this done under the complementary deal we had but overlooked due their lack of communication and verbal explanations through the process. Additionally, the communication from the customer representative and technical manager was markedly poor. They failed to provide clear explanations or guide me through the service process, leaving me with many unanswered questions and concerns. This lack of transparency and customer guidance has been a recurring issue, not only for myself but also for other Toyota owners in this region. This experience has significantly eroded my trust in the Toyota Hyannis dealership. As a loyal Toyota customer, I find it unacceptable to be repeatedly subjected to such substandard service. It is imperative that Toyota Global Corporation addresses these ongoing issues to ensure accountability and reliability in their dealership services, particularly at the Hyannis location in Massachusetts. I respectfully request a thorough investigation into this matter and appropriate actions to rectify the unsatisfactory experiences faced by customers at this dealership. Sincerely, More

Love it here. Everyone helpful and knowledgeable. 2nd car bought and serviced here and highly recommend. Everyone helpful and knowledgeable. 2nd car bought and serviced here and highly recommend. More

This dealership is under new ownership with mostly new people in both the sales and service departments. The accompanying results are.poor business practices and a drop off in customer satisfaction. When people in both the sales and service departments. The accompanying results are.poor business practices and a drop off in customer satisfaction. When driving by their facility, their.parking lots are no longer filled with cars as they once were. A recent experience in their service department is one example of my frustration. The appointment to have my vehicle’s oil changed and tires rotated was at 9:30.AM. Work on the car did not begin until 10:45 AM and was finally ready for pickup at 11:50 AM. The bill included a tire rotation fee of $19.95 that I had been made aware of but only when the car was brought in for service. This represents a departure from the previous policy of free tire rotations when the tires were purchased from the dealership. Needless to say, I’m not a satisfied customer. More

Always a good experience. Service agents very helpful. Comfortable waiting area and service time estimates always accurate. Service agents very helpful. Comfortable waiting area and service time estimates always accurate. More

Dealership is good - call center could be a little better. Had to wait as they were told I was dropping off when I told her I was going to wait for my vehicle to be serviced. better. Had to wait as they were told I was dropping off when I told her I was going to wait for my vehicle to be serviced. More

Fine dealership, easy to deal with and they keep their promises. This is the 3rd car I have purchased from them, I am a loyal customer. promises. This is the 3rd car I have purchased from them, I am a loyal customer. More

Friendly efficient service. On line scheduling including shuttle van , chat and phone calls work too On line scheduling including shuttle van , chat and phone calls work too More

I was very impressed with this dealership from the purchase of my car to my first 5000 mile service.. The waiting room was very comfortable and my car was ready quickly. Staff was friendly and helpful purchase of my car to my first 5000 mile service.. The waiting room was very comfortable and my car was ready quickly. Staff was friendly and helpful. Everything seemed very organized, spacious and clean. A very good experience. More

They did the necessary maintenance in the promised amount of time. Waiting area is welcoming and comfortable. of time. Waiting area is welcoming and comfortable. More