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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.4
1,009 Reviews
Call Dealership (774) 327-6100
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1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,009 reviews

February 28, 2024

I HAVE BEEN USING IRA TOYOTA…HYANNIS TOYOTA FOR YEARS! They are always professional and complete the service in a timely manner! Kenny and Eric helped me today and were the Best!!! More

by LHB1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny & Eric
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Mar 02, 2024 -

Ira Toyota of Hyannis responded

It's fantastic to hear that you've been a long-time customer of Ira Toyota of Hyannis and have consistently received professional and timely service. We're glad to know that Kenny and Eric were the best in assisting you today. Thank you for choosing our services, and we look forward to continuing to provide excellent service for you in the years to come! Safe travels!

February 28, 2024

I think poor quality of parts in 2022 cost me money even under warranty- not happy More

by gwizdek99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Feb 29, 2024 -

Ira Toyota of Hyannis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 26, 2024

Always a great experience. Very helpful people. Efficient and timely service. No hassles. Been a customer for years! More

by pattidicicco185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 27, 2024 -

Ira Toyota of Hyannis responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 25, 2024

Excellent people working there. You can get a ride if you want, that helps a lot More

by bryanguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzalez, David Prunier, Jonathan Brown
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Feb 27, 2024 -

Ira Toyota of Hyannis responded

Thank you for the kind words Bryan! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 25, 2024

Service was great, quick and honest Their shuttle took me to and from. Really convenient. More

by Arisaperstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Feb 27, 2024 -

Ira Toyota of Hyannis responded

Thank you for the kind words Arisa! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 25, 2024

I know Jeremy very well my second car l bought from him. He does a good job More

by e.chams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Holzworth
Report | Print
Feb 27, 2024 -

Ira Toyota of Hyannis responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 22, 2024

Hyannis Toyota is great except for overbooking 9:00am appointment turned into a two hour wait. This was for a standard 40,000 mile tuneup. Unreasonable and not fair to the customer More

by jackiecapecod101
Service Time
Recommend Dealer
No
Employees Worked With
Service department
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Feb 23, 2024 -

Ira Toyota of Hyannis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Ira Toyota of Hyannis responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Dennis Lopes General Manager dlopes@iratoyotaofhyannis.com

February 22, 2024

Need to improve customer service and pay attention to customer to answer questions and give appropriate answer.. More

by boatmv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keith Gonzalas, Craig Kinney, David Gavin
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Feb 23, 2024 -

Ira Toyota of Hyannis responded

Thank you for bringing this to my attention. I am sorry that you had a poor sales experience and questions that were not answered to your satisfaction. I would like an opportunity to fix this and to earn your business, please contact me at the information below. I will do my best to assist in getting the answers you were looking for. Marlaine Ruby, Customer Relations Manager mruby@iratoyotaofhyannis.com

February 12, 2024

Eric Moberg my Service Advisor and Tom Mello, my mechanic were beyond excellent. They listened, they communicated, they explained in detail what needed to be done. Tom Mello fixed the problem I’ve been compl More

by McNabbp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Moberg and Tom Mello
Report | Print
Feb 14, 2024 -

Ira Toyota of Hyannis responded

Thank you for sharing your positive experience with Eric, your Service Advisor, and Tom, your mechanic, at Ira Toyota of Hyannis! It's wonderful to hear that they went above and beyond to provide excellent service. We appreciate your kind words about their listening, communication, and detailed explanations. It's great to know that Tom addressed the problem you've been experiencing since last August and that Eric has scheduled a follow-up appointment to ensure everything is in order. We're grateful to have you as a satisfied customer. Safe travels!

February 12, 2024

I think the highest of this organization. The repairs on my vehicle were amazing. I felt like my car ran like new again after every visit. The comprehensive under body exam of my vehicle was More

by NICKROWAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Tatara
Report | Print
Feb 14, 2024 -

Ira Toyota of Hyannis responded

Thank you for your positive feedback! We're delighted to hear that you think highly of our organization and that the repairs on your vehicle were amazing. It's our goal to provide comprehensive and effective services to ensure your vehicle runs like new. We appreciate your trust and confidence in our team. We value your input and look forward to serving you in the future

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