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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,234 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,234 reviews

August 13, 2025

Jeremy was professional, competent and an all around good guy. I would recommend him to my friends and peers. More

by Dcordell.Campbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy. See comments above.
Aug 16, 2025 -

Ira Toyota of Hyannis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. Thanks for the recommendation, and have an amazing day!

August 09, 2025

RE:service orders dtf 7/9/25 & 7/29/25. -A/C work done on both days for problems in the same area, for a total cost of $3281.47. WHY wasn’t the second problem note the first time? I feel tha More

by deparipa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Quinones and Eric Moberg
Aug 12, 2025 -

Ira Toyota of Hyannis responded

Hello,   I have found the information on your recent visits to us for air conditioning repairs.    When you had been with us on July 9 there had been some air conditioning lines near the rear evaporator leaking, requiring replacement of high and low side lines from the evaporator to center of vehicle. On the next visit, July 29, it was found that the air conditioning lines at the rear evaporator, which are located under all the interior body panels and go from the back of the vehicle all the way to the front(making them very difficult to check without removing much of the vehicle interior), were now leaking.     Unfortunately, we do see occurrences when replacing air conditioning lines in one area, the system now has proper pressure to allow the cool air to flow, but the increased pressure causes other lines to develop leaking. It is not an uncommon thing with older vehicles and we are sorry that this issue occurred and that the situation had not been explained properly to you. Marlaine Ruby, Customer Relations Manager IRA Toyota Hyannis | mruby@group1auto.com | 774-327-6055

August 09, 2025

I always get the 7a appt . Every time I wait 45-75 min b4 car is driven into work bay.. I can count on a 2-3 hours for an oil change and tire rotation.. I ask the ask the More

by rjerickson6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nickerson. Helpful
Aug 12, 2025 -

Ira Toyota of Hyannis responded

Hello, Thank you for your feedback. I apologize that recent visit with us was anything but satisfactory. I understand the reasoning behind an early appointment as we all have commitments during the day that have to be attended to. While we do have staffing at 7am, not all of our technicians start at that time. If your appointments had been made so you would stay at the store, there are times when those who should be here for the early shift are not for whatever their reasons may be. This obviously causes issues with getting work done on the vehicle and we do apologize about that. We are currently working on new processes for our technician staff and hope that these changes are going to make a difference moving forward. Marlaine Ruby, Customer Relations Manager IRA Toyota Hyannis | mruby@group1auto.com | 774-327-6055

August 07, 2025

It was fast and professional service, no extra hassles. Everything was explained in clear terms and provided additional details when I asked. More

by svolk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl’s Nguyen
Aug 09, 2025 -

Ira Toyota of Hyannis responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 06, 2025

Great service appointment today at Ira Toyota in Hyannis……….love the shuttle to and from work so I have no down time….Service Department one of the main reasons I have bought my last 4 cars at Toyot More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service, Dave the Shuttle Driver
Aug 09, 2025 -

Ira Toyota of Hyannis responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 01, 2025

Great location. Has several work bays to allow quick and efficient vehicle maintenance. Staff are professional and friendly. I appreciate the texts from the master t More

by avg79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 03, 2025 -

Ira Toyota of Hyannis responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 01, 2025

working with Tom Leal at hyannis toyota was like working with a friend. his insight, suggestions, and experienced advice made the entire process a pleasure…. More

by jdzoino
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas Leal
Aug 03, 2025 -

Ira Toyota of Hyannis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. If you have any further questions, please give us a call. We're always happy to help!

August 01, 2025

David in the Service Department was extremely helpful to me explaining the condition of my Tacoma and the options I had More

by dpfundst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Aug 03, 2025 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Hyannis! Until the next time we meet, take care!

July 29, 2025

Keith was very kind good listener to my needs finding a car I was looking..for the first time I never had anyone from any dealer move my stuff for my car into the new car. I thought that was awesome. Highl More

by rosaestrela1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Gonzales
Jul 30, 2025 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Keith here at Ira Toyota of Hyannis! Thanks again for the recommendation, and have an amazing day!

July 26, 2025

It was a great experience. The staff are friendly, warm and welcoming get job, awesome More

by j.kylenan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Jul 28, 2025 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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