Ira Toyota of Hyannis

Great service. Honored coupon. Will go back again. Free oil change. Paid for tire rotation. Honored coupon. Will go back again. Free oil change. Paid for tire rotation. More

The service advisor described the expected work and costs. An additional item was identified and work proceeded after I approved. In the process of the repair, they broke a sensor for which I have to costs. An additional item was identified and work proceeded after I approved. In the process of the repair, they broke a sensor for which I have to return once they receive the part. All told, I was at the service center for 8 hours and I have to return. A discount was offered. The discount offered amounted to less than 3 percent of the total charges. More

The salesman and business manager made the purchase experience very pleasant. I would go back and will tell all of my friends about Ira Toyota of Hyannis. experience very pleasant. I would go back and will tell all of my friends about Ira Toyota of Hyannis. More

Khoa, and Kenneth went far and beyond their duties to diagnose the electronic problem for me on my 2022 Sienna . I am grateful for their professionalism and kindness. diagnose the electronic problem for me on my 2022 Sienna . I am grateful for their professionalism and kindness. More

The Toyota service staff are professional, friendly, and efficient, consistently delivering exceptional care and expertise. efficient, consistently delivering exceptional care and expertise. More

I have now had two interactions with the service staff, and both have been excellent. They handled the transfer of my service account from my dealership in Virginia to here Without a hiccup and earlier thi and both have been excellent. They handled the transfer of my service account from my dealership in Virginia to here Without a hiccup and earlier this week, replaced the back up camera promptly and at no cost to me. More

The best I meet Best Service anyone can ask for. Justin made buying a car a wonderful experience for me Thank you so much Justin. Justin made buying a car a wonderful experience for me Thank you so much Justin. More

Good service and work. I highly recommend. This past visit, however, I had to call to find out my car was done. Not sure why they couldn’t have just given me a courtesy cal I highly recommend. This past visit, however, I had to call to find out my car was done. Not sure why they couldn’t have just given me a courtesy call to let me know it was ready. Overall satisfied, however. More

Thank you very much for a job well done. Ira Toyota of Hyannis always does a very good job for myself. Whenever I take my truck in there to be serviced, they do a good job and let me know an Ira Toyota of Hyannis always does a very good job for myself. Whenever I take my truck in there to be serviced, they do a good job and let me know anything else that has to be done on the job and they’re very knowledgeable of what they’re Suggesting I get done. More

I specifically requested to have my window washer fluid refilled because I kept getting messages on my dashboard about its being low; however, it was NOT, even though the invoice said it had been "topped." refilled because I kept getting messages on my dashboard about its being low; however, it was NOT, even though the invoice said it had been "topped."! Additionally, I was very turned off by the waiting line to check in. There are Toyota staff who walk around or work on their computer and refuse to even make eye contact. It's very rude and I must have stood there for 10 minutes (and I was 2nd in line!). I will say though that Nicole was very helpful when I was finally asked to approach the service desk. I have been an Ira Toyota customer for many years now, but I will probably end my relationship with the company because I have seen it deteriorate in service and customer service. I used to be able to get a free car wash, a loaner car when my car needed extended time to be serviced and the people at the front desk were friendly. A few years ago, I even had someone snap at me and the manager came out to apologize for his behavior (and the man also apologized). It's been quite disheartening to see this once stellar company become cranky, inefficient and apparently unwilling to extend a helping hand. More