Ira Toyota of Hyannis

My last 3 experiences with Ira Toyota's maintenance service have been terrible. They always forget to turn off any lights on the dashboard after the service is done, and when we pick up the car the lig service have been terrible. They always forget to turn off any lights on the dashboard after the service is done, and when we pick up the car the light is still on. I wonder if the service was actually done and I had to pay for it. Their credibility has dropped a lot. I like to have my car serviced at the Toyota where I bought it, but I've been thinking that it's not the same anymore. The attendants are not friendly and it seems like they're doing us a favor and forget that everything has to be paid for, it's not a free service. Today I spent $3,421.00 dollars at a place that is no longer worth it. They also forgot to put the sticker on the car window for the next oil change service. Every time I have to go back to the store for something that they forget to do. I won't recommend them to any friends until I realize that the employees are more attentive. It's frustrating to get a call from Toyota saying your car is ready to pick up, but when I arrived to pick it up during my work hours, I had to wait another 30 minutes because they forgot something to do with the car. This is proof that after the service is done, they don't check to see if everything is ok. More

Ira Toyota has delivered the worst car service experiences I have ever had in my life. I thought that they had gotten much better but my experience yesterday has told me that they have not improve experiences I have ever had in my life. I thought that they had gotten much better but my experience yesterday has told me that they have not improved. More

Check in takes forever even though all of my info was already filled in online days in advance. Waited 45 minutes for a shuttle. Absolutely miserable. Girl who worked at the check out desk was be already filled in online days in advance. Waited 45 minutes for a shuttle. Absolutely miserable. Girl who worked at the check out desk was beyond rude, didn’t say please or thank you once. Barely made eye contact, acted like sitting there using a computer was the hardest thing she’d ever done in her life. The absolute rock bottom drop in quality of this dealership since IRA took over is beyond noticeable. Super disappointed every time I go now. More

I recently moved to the Cape and had concerns for my 2024 Hybrid Rav4. Al scheduled an appointment for my car the next day. Eric reviewed Al’s documentation and listen to my concerns. I did have to wait a bi Hybrid Rav4. Al scheduled an appointment for my car the next day. Eric reviewed Al’s documentation and listen to my concerns. I did have to wait a bit for the service. However, all my concerns were addressed. I feel my first interaction with Ira Toyota was a positive one, and look forward to them keeping my 2024 hybrid RAV4 running optimally. Many thanks, Sharon Harrison More

The sales person we had was excellent when we bought our used 2020 RAV4. His name is Curt Baker. When I called to set up an appointment for service, it took over an hour to get to speak with someone. When I used 2020 RAV4. His name is Curt Baker. When I called to set up an appointment for service, it took over an hour to get to speak with someone. When I checked in, the attendant said,” Let’s see,the last time you were in was at 35 thousand miles”. I told him that we bought the car used and it had 8,000 miles on it! As a side note, I waited 2hours for a grease and oil,tire rotation. It was unpleasant,for me, with the TV sound and people talking on their phones. Next time I will try to remember to bring ear plugs. More

Things were slow today because of IT challenges but a young lady at the counter went above and beyond to get a the job done. The things that keep you coming back. young lady at the counter went above and beyond to get a the job done. The things that keep you coming back. More

Friendly service. Great staff. JR was the best. Constant communication. Local dealer on Cape Cod. No need to go off Cape Great staff. JR was the best. Constant communication. Local dealer on Cape Cod. No need to go off Cape More

Simple oil change quoted 1 hour to 1 and a half hour. I was first service call of the day! Car was delivered outside the waiting area 20 minutes before they came and told me it was ready! It appears that I was first service call of the day! Car was delivered outside the waiting area 20 minutes before they came and told me it was ready! It appears that customers are simply a daily annoyance that must be tolerated in order to get a paycheck! More

Great customer service, comfortable waiting area, quality auto service. They always do a good job and keep my maintenance up-to-date with reminders and updates. auto service. They always do a good job and keep my maintenance up-to-date with reminders and updates. More

I was very impressed with Ron in the service department. Very pleasant, knowledgeable and attentive to my vehicle needs. He is a keeper! P..S The shuttle driver was also very nice! Very pleasant, knowledgeable and attentive to my vehicle needs. He is a keeper! P..S The shuttle driver was also very nice! More