Ira Toyota of Hyannis

Easy to make appointment and set up service. Very pleasant service personnel and work done in a professional and timely manner. Very pleasant service personnel and work done in a professional and timely manner. More

Service was quick and easy especially with on line booking. Al was helpful in answering questions and having car service completed on time. booking. Al was helpful in answering questions and having car service completed on time. More

Very slow and chaotic. The service department never finish there work on time so you will be waiting long time. The service department never finish there work on time so you will be waiting long time. More

I have found this dealership efficient, thorough and accommodating. They are professional in what they do. accommodating. They are professional in what they do. More

We came off of the came, and nothing but friendly people we dealt with. Instantly had help. We were listened to and acknowledged. We had Justin and it couldn't have been more perfect. we dealt with. Instantly had help. We were listened to and acknowledged. We had Justin and it couldn't have been more perfect. More

Nicole was very friendly very helpful,it was very fast. I loved the massage chair that they have in the waiting room.. I loved the massage chair that they have in the waiting room.. More

Nicole was an outstanding Service Representative. She made sure that the information about the repair needed was verified by us and accurately communicated to the Mechanics. The mechanic made sure to She made sure that the information about the repair needed was verified by us and accurately communicated to the Mechanics. The mechanic made sure to go over a few areas of concern with me and Nicole took me personally to the Garage to make sure all the options were discussed visually with the Mechanic. She and the Mechanic covered all the bases in a pleasant manner. The world needs more Nicole’s. Especially in the Automobile Service Industry. They took some extra effort and I really appreciated this. I am very pleased and will continue servicing my vehicle at IRA Hyannis Toyota More

David Nickerson was very responsive and informative. He is a friendly guy and great representative for the Dealership. Great Service.. He is a friendly guy and great representative for the Dealership. Great Service.. More

Service specials are very good deals. Their system review checks are helpful. The service people are friendly and engaging. Their system review checks are helpful. The service people are friendly and engaging. More

I took my ‘21 Tacoma in for an appointment to have a front axle replaced under warranty, adding inspection & 30k service (fluids, filters, rotation) to it. “3hr will be plenty of time.” Performed insp & front axle replaced under warranty, adding inspection & 30k service (fluids, filters, rotation) to it. “3hr will be plenty of time.” Performed insp & service, not able to get to the axle before closing. I’m from out of town, had to get motel room. They had no loaner, but ok’d me taking my truck & bringing it back at 7am. Left dealership, 18lbs air in one tire. It held steady for ~2hr, so I parked it for the night. Flat tire the next morning. When I tried to get the tire off of the axle, it wouldn’t budge. Wheel corroded onto the axle. It took a hammer on the inside of the wheel to break it loose. Service manager took one look at the picture and agreed that the wheel had not been removed from the rear axle. Truck went back in the shop. Service writer came out to settle up, argued that the tires had been rotated the previous day as evidenced by the tool marks on the lugs. Assumed that I’m an idiot because I’m female. Tool marks only proved that the tech can operate an impact wrench as good as I can operate a lug wrench. Service writer also assured me that everything was put back where it should be. It was all left in the bed of the truck. Shop foreman would not come out to talk to me. I purchased the truck from them 1/2021. I will never set foot back on the property. I have had a problem nearly every time I’ve gone in there. I did ask for a shuttle ride just down the street. Driver was very, very nice. When I called to be picked up, I waited for over an hour. Called back to ask again. He came right away. He was never given the message earlier. More