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Ira Toyota of Hyannis

Hyannis, MA

4.4
1,006 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,006 reviews

August 13, 2024

It was very easy to make an appointment on line. Service was quick and efficient. More

by Marywall90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Herrera
Aug 17, 2024 -

Ira Toyota of Hyannis responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 13, 2024

Professional & friendly staff; work completed within the time estimated; comfortable waiting area with coffee & WiFi More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service sept
Aug 17, 2024 -

Ira Toyota of Hyannis responded

Pete, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 12, 2024

Fair price for trade in and helpful sales agent. Large assortment of used vehicles to decide from. Overall good experience. Sam was my salesman and was a pleasure to work with. More

by Msrhome
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 16, 2024 -

Ira Toyota of Hyannis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sam here at Ira Toyota of Hyannis! Please don't hesitate to reach out to us if there's anything more we can do!

August 08, 2024

I had an older Lexus that had a range of problems and Katie in the service department led me through the process with great updates and advice every day! More

by Tedg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie in service - 5 star
Aug 10, 2024 -

Ira Toyota of Hyannis responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 07, 2024

Hard working people there, Toyota policy of 5000mi. to rotate tires, not needed, but appreciated More

by debterra15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Aug 10, 2024 -

Ira Toyota of Hyannis responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 04, 2024

We own 4 Toyotas and would never deal with IRA again in Hyannis. We don’t know if it’s the mechanics who lie or the service advisors? We have been lied to on numerous occasions. The worst!!! We had Ron More

by IRA Toyota Hyannis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Lindell (service advisor)
Aug 07, 2024 -

Ira Toyota of Hyannis responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at either the email address or phone number shown below as I would like to discuss how we can regain your trust. Marlaine Ruby Customer Relations Manager 774-327-6055 mruby@iratoyotaofhyannis.com

August 01, 2024

Very professional, knowagable, communicate well with customers, good scheduling, prompt,, honest, will use again in service of my Camry More

by Camry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Leal
Aug 02, 2024 -

Ira Toyota of Hyannis responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2024

Really appreciated the excellent customer service and friendliness of the team. They were able to diagnose and solve my issue quickly and efficiently. Everyone was very helpful. More

by Kleeser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 02, 2024 -

Ira Toyota of Hyannis responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2024

This IRA dealership is great. ... The one in Orleans not so much. I would recommend IRA Hyannis More

by Fred
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzalez, Jessica Tatara, David Prunier
Jul 31, 2024 -

Ira Toyota of Hyannis responded

Hello Fred, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 25, 2024

Contacted J. R. in sales about a vehicle we liked, negotiated a decent deal, closed out all the paperwork with David who was very courteous, professional and orga More

by Kimmyray2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The older gentleman who drove the shuttle van was great, John Riley, David Gavin
Jul 27, 2024 -

Ira Toyota of Hyannis responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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