Ira Toyota of Hyannis

Nicole in the service department handled our issue perfectly. It took nearly two weeks to get the parts and Nicole made sure to keep us notified every step of the way. She was very apologetic when th perfectly. It took nearly two weeks to get the parts and Nicole made sure to keep us notified every step of the way. She was very apologetic when the repair took longer than expected. More

Outstanding sales team- great and highly personalized customer service - I’ll buy my next car here customer service - I’ll buy my next car here More

Ira Toyota offered prompt, courteous and friendly service! I had no appointment yet their service staff were excellent! service! I had no appointment yet their service staff were excellent! More

I had a special situation and my salesman Danny went above and beyond to accommodate me. above and beyond to accommodate me. More

This review is about the service department. I’ve used them before. My wife owns a Toyota and she uses them too. I got an email offering a $29.95 oil change for my Tacoma. When they wrote i I’ve used them before. My wife owns a Toyota and she uses them too. I got an email offering a $29.95 oil change for my Tacoma. When they wrote it up, they said it was up to 5 quarts. Any extra oil, they would charge me for. It took 6 quarts. They charged me $20 for one quart of oil. I sat and waited for that oil change for 90 minutes. Never again. I will not ever bring my truck to them for an oil change again. More

It started well had appt. For 8:15am tire sensor replacement. The advisor said he'd call if there was a change do to the diagnostic. Okay, I left. A hour later I'm checking so For 8:15am tire sensor replacement. The advisor said he'd call if there was a change do to the diagnostic. Okay, I left. A hour later I'm checking something on my phone I see I've gotten a text from mechanic about other things. I was told I'd receive a call from the advisor not a text from the mechanic. I called and declined the other services. When I returned at 10:30am they had done nothing complete waste of my time. Then had to tie up my friend who was giving me a ride. The car was ready at like noon for a tire sensor. I SHOULD HAVE RECIEVED A CALL FROM THE ADVISOR NOT AN INDEPENDENT TEXT FROM THEECHANIC THEN THEY DIDNT UNDERDTAND I ONLY WANTED THE SENSOR DONE RETURNED THE CAR TO THE LOT AND I HAD TO START ALL OVER AGAIN. The job completed I left. POOR DELAGATION OF COMMUNICATION. Should not have taken 4hours for a tire sensor. More

Sales man great. Finance/extra guy does not listen. He is annoying to say the least. Car was not perfect at delivery. Windshield could have been cleaner. Sticker s Finance/extra guy does not listen. He is annoying to say the least. Car was not perfect at delivery. Windshield could have been cleaner. Sticker still on interior light. More

Paguei por um serviço que não foi efetuado, pois não sei se esqueceram de fazer ou agiram de má fé, mesmo, não fazendo o balanceamento das rodas que pedi para colocarem no eixo traseiro. Infelizmente o padr se esqueceram de fazer ou agiram de má fé, mesmo, não fazendo o balanceamento das rodas que pedi para colocarem no eixo traseiro. Infelizmente o padrão Toyota de Qualidade, não está sendo respeitado. More

Service tech was very friendly and knowledgeable. Made you feel like he cared about what you had to say. Made you feel like he cared about what you had to say. More

Friendly courteous service in the service department. Comfortable waiting area also. Service rep was helpful Comfortable waiting area also. Service rep was helpful More