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Ira Toyota of Hyannis

Hyannis, MA

Overview
Reviews
Vehicles
4.5
1,236 Reviews
Call Dealership (774) 327-6100
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1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,236 reviews

January 27, 2026

Very responsive to questions. Well staffed to handle customer needs. No feeling of being rushed. On time. More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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January 24, 2026

I recently went to Hyannis Toyota and they would not honor the coupons on their website for an oil change. They said since my car was Lexus it did qualify which I think is crazy since Lexus and Toyota a More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dealt with service and employee not listed , Justin Brandt
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January 24, 2026

Brought my car in for noise in the front end. Technician took the car for a ride, came back a few minutes later said it was most likely a wheel bearing needed to put it up on the left to double c More

by Bob
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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January 24, 2026

Primary concern was not fixed, spent too much time looking for other things to sell me. Now I have to bring it back again, not happy. More

by BBURG53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katy
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January 24, 2026

Overall, a good experience. Some delay in adding side body molding and getting new registration, state inspection sticker but it was only one day.i didn’t have this experience t More

by KAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gustavo Martins
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Jan 25, 2026 -

Ira Toyota of Hyannis responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 21, 2026

My comments follow on my previous comments . Today's experience is the same as mentioned before . Excellent! I highly recommend ira Toyota of Hyannis More

by B & L
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 22, 2026 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Jan 22, 2026 -

B & L responded

You earned it !

January 20, 2026

Service Manager was very helpful and friendly. Was in and out on time even though I was told they were a bit short staffed (holiday) today More

by MaryBenoit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the gentleman’s name who assisted me
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Jan 21, 2026 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2026

Service provider was knowledgeable and friendly. Technician did a very good job and it was done in a reasonable time. More

by tmara992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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Jan 18, 2026 -

Ira Toyota of Hyannis responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 14, 2026

Very easy to schedule service. Service was prompt and done well. Everyone was polite and helpful. Very happy with whole process. More

by Capekelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy and Katie in service
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Jan 15, 2026 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 13, 2026

Overall I've had great service at this location. This time was not so good. Coordinating a appointment for new tires at the same time as a my regular maintenance couldn't be done. And when I ask More

by Sheppardtravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My issues are with your service reservation program.
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Jan 16, 2026 -

Ira Toyota of Hyannis responded

Hello Travis, Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. I am unclear if you had scheduled your appointment on our website or if you'd called and gotten an agent . I tried to schedule a maintenance service and mount and balance 4 tires from our online scheduler found on our website, but there is no option for the mount and balance 4 tires. I will look into that. If the appointment had been made through a call center agent, there should not have been a problem with doing the work you'd mentioned in one appointment. We do require a credit card number when ordering a part (or tires) or to hold a component or tires for you so that another person cannot get those items. I do see that you had come in on January 10th to have the tires done and the maintenance that would have been due at that time was a 75,000 mile service, which is basically a tire rotation service, which had not been done. We are sorry for your frustrations and hope that your next visit will go much more smoothly. Sincerely Marlaine Ruby IRA Toyota Hyannis Customer Relations Manager mruby@group1auto.com

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