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Ira Toyota of Hyannis
Hyannis, MA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 04, 2025
Unpleasant service center personnel. Drop off policy was not explained by Sarah at drop off at 8:30am. Car was ready at 3:00pm. Kenny (day manager) was indifferent. When I picked the car Drop off policy was not explained by Sarah at drop off at 8:30am. Car was ready at 3:00pm. Kenny (day manager) was indifferent. When I picked the car up I told Sarah that the personnel should be more pleasant. She sarcastically responded “have a nice rest of your day “! This request was sent with my incorrect last name. When I called multiple times I was greeted with “highest level of customer care”!! More
by Katherine
Employees Worked With
Sarah Richards
October 02, 2025
Our salesperson Gustavo was fantastic. Very quick, thorough, knowledgeable, friendly, smart, professional, and responsive. Willing and able to help at any time with any issue. I really fel Very quick, thorough, knowledgeable, friendly, smart, professional, and responsive. Willing and able to help at any time with any issue. I really felt taken care of. Trust him when he tells you how long it will take to deal with all the paperwork involved in buying a car! He also made a real social connection with us when we got chatty about each others' personal lives. I loved how as soon as we told him the names we'd given to our old trade-in car ("Friend"), and the new Prius Plug-in Hybrid we were buying ("Nina"), he started using them every time he referred to either car. And how he immediately agreed that I could leave a personal note in Friend for whoever happens to buy it. There were a small number of procedures he got wrong and questions he couldn't answer, but he was always quick to take responsibility and explain that it was because he was new at the dealership. I am confidant that within a few months he'll learn pretty much everything he needs to know, because he's so dedicated and intelligent. If Gustavo reflects how this dealership chooses and trains its salespeople, it's a good place to shop. The one thing I'd suggest is they could be a little more forward in emphasizing the relative decarbonization benefits of various cars and driving modes. Let's rise above politics and recognize that our carbon footprint is a matter of human survival! More
by pianotroubadour
Employees Worked With
Gustavo Martins
October 01, 2025
Purchased the vehicle on Saturday and they had it registered, inspected, detailed and ready for pickup on Monday. Craig was excellent, very helpful, knowledgeable and professional. He spent the time registered, inspected, detailed and ready for pickup on Monday. Craig was excellent, very helpful, knowledgeable and professional. He spent the time after the sale to set up my Toyota Connect and explain many of the features of my new vehicle. More
by Mjaynes54
Employees Worked With
Craig Kinney
September 27, 2025
I have never filet this comfortable at a dealership. There was never any pressure by Gustavo the salesman. He was very informative and well versed on the vehicle specifications. All the staff at the dea There was never any pressure by Gustavo the salesman. He was very informative and well versed on the vehicle specifications. All the staff at the dealership were friendly and I would recommend Ira Toyota of Hyannis to anyone More
by Charlie
Employees Worked With
Gustavo Martins
