Ira Toyota of Danvers

Bought and serviced three Toyota’s from IRA. Obviously, they must be doing something right. Curren is a “tops” Service Rep. Obviously, they must be doing something right. Curren is a “tops” Service Rep. More

Why do you over charge for parts and labor. I was quoted $1245. For brakes. My son in law can order the parts and do the job for half the price. He owns an auto body shop. I was quoted $1245. For brakes. My son in law can order the parts and do the job for half the price. He owns an auto body shop. More

Wait was far too long for a checkup and oil change. Didn’t even get a car wash this visit. Didn’t even get a car wash this visit. More

First thing is the salesman I worked with Sebastian was fantastic. He never pushed vehicles or services that I was not interested in. He understood my reasons for looking for a new vehicle, but never tried fantastic. He never pushed vehicles or services that I was not interested in. He understood my reasons for looking for a new vehicle, but never tried to really push the buying of the vehicle. The only reason I gave the dealer a 4 star is more in relation to the pulling of 2 separate credit checks done by Akeem in finance. I did express my pre approval and desire to only be done from capital one and still had Toyota’s ALLY bank pull a full credit check. More

Terrible and lied to and no call back from service manager not good service when lied to manager not good service when lied to More

As a relative of the late Ira Rosenberg, I am pleased to observe that the tradition of top-notch service he began is being carried on so well! I am the new courier for Christianbook, so having a safe and d observe that the tradition of top-notch service he began is being carried on so well! I am the new courier for Christianbook, so having a safe and dependable vehicle is imperative, as I transport not only things, but people!. Occasionally I stop by unexpectedly with our company's van when a mechanical question comes up, and am always courteously received. The service reps really listen when I describe an issue and never make me feel rushed, or that my questions are beneath their notice. They go beyond the usual few terse words, talking about themselves, their backgrounds, how they came to be at this workplace, what their jobs mean to them, and even asking me about mine. That's something you don't experience nowadays. On this particular date, I had been hearing a new noise for a few days. Even though the vehicle was operating fine and no indicator lights had come on, I wanted to get to the bottom of it. As it turned out, there was quite a bit of major work to be done! IRA personnel made the process easy, the work was done to satisfaction, and was even completed in advance of the date they had given me! An added service that they perform is to provide a lift from and to my workplace, which helps immensely. As a literal part of the IRA Family, I highly recommend this dealership to everyone! More

Very good service job well done thank you so much I will look forward for the next service look forward for the next service More

Everyone was very nice and Clint is the greatest. This is my second car in a month that I bought from him. I will never see anyone else but Clint. He’s a very nice guy. He takes his time and listens This is my second car in a month that I bought from him. I will never see anyone else but Clint. He’s a very nice guy. He takes his time and listens to what we want. He’s a great salesman. Even after we go home he keeps us informed on what’s going on. I will only shop at the Toyota in Danvers and always see Clint. I’m very happy with my purchase. More

Very poor communications and follow through in service department. Could use some help in accountability management. department. Could use some help in accountability management. More

Excellent service Department! Helped me in deciding what needed to be done now versus later Helped me in deciding what needed to be done now versus later More