Ira Toyota of Danvers

Angel did a great job getting all my service work completed on my schedule. Recommended completed on my schedule. Recommended More

Great work will recommend to family and friends and will definitely be back for future services definitely be back for future services More

Edwin was very helpful. Services is very good took care of me very well I was pleased. Services is very good took care of me very well I was pleased. More

I really appreciated Joel going above and beyond with our purchase! He was kind and helpful and very responsive without being pushy purchase! He was kind and helpful and very responsive without being pushy More

La persona que me atendió fue excelente 👌 y me brindó la información correcta muy amable me brindó un buen servicio información correcta muy amable me brindó un buen servicio More

Making an appointment online was quick and easy. I was 30 minutes late to my appointment and everyone greeted me with smiles. I was finally getting work done that was deemed urgent 4 months prior. M I was 30 minutes late to my appointment and everyone greeted me with smiles. I was finally getting work done that was deemed urgent 4 months prior. My car was making a horrible noise as it entered the bay doors. Steve, my service provider made me feel welcome and gave accurate time and money estimates. Instead of car shaming me for being neglectful with car maintenance, Steve assured me I was getting it done and the car was in pretty good shape! Also the Lyft rides to and from are an amazing perk. I have been and always will be a loyal customer for this dealer! More

Pleasant and capable people. Smiling and willing to listen. Work done in timely fashion when promised Smiling and willing to listen. Work done in timely fashion when promised More

*Warning to potential buyers* My encounter with Ira Toyota in Danvers began on December 8, 2023 and left me completely dissatisfied. I went in for a deal on a used 2021 RAV4 with 37,000 miles, transpa Toyota in Danvers began on December 8, 2023 and left me completely dissatisfied. I went in for a deal on a used 2021 RAV4 with 37,000 miles, transparency in the numbers presentation process was notably lacking. Instead of thoroughly explaining the figures, they handed me the paper and just asked for my decision. Negotiating through unnecessary add-ons like the resistall cleaning program and nitro fill in the tires, I reached a reasonable price and secured financing with a substantial down payment. However, my joy was short-lived. Two weeks later on Christmas Eve, the car experienced acceleration issues, resulting in a complete malfunction with various warning lights, including the check engine light. This unexpected breakdown disrupted my holiday plans. Post-Christmas, bringing the car to the service center revealed transmission issues. (surprising given the low mileage) I was even more surprised to see that they almost didn't give me a rental, but all of a sudden found one after I pressed the matter of needing to have a vehicle. After a few days, I decided it's best to get a new car because the current one is proving unreliable just weeks after signing the deal. I sought resolution in a new 2024 RAV on December 30, 2023. Approaching Fausto, the general sales manager, after being unable to meet the general manager, Mark Giovanni, I explained the issues with the 2021 car. Expressing my interest in trading it due to reliability concerns, Fausto presented two trade-in deals, emphasizing they aimed to "make things right." During the deal review, multiple attempts to explain the numbers involved several people, causing confusion. Eventually, Fausto clarified that I was getting a "full refund", but my down payment was still no where to be found. Despite involving Mark Giovanni, his disinterest and use of car dealership jargon with no care to translate added frustration. After 3 to 4 hours of back-and-forth, I SIGNED the deal for the new RAV that was not on the lot. This meant I would need to wait for the car to come in. In the meantime they started the process on the deal by taking a copy of my license and I gave them consent to pull my credit again (since it was LESS than 30 days). Expecting the car on January 15, 2024, on January 10, the service center informed me the 2021 car was ready for pickup. Contacting the sales department, I was told the new car, due on the 15th, was on the truck and available for pickup on January 12. Curiosity led me to inquire about my credentials and the APR over the phone, but the salesperson couldn't provide clear details, directing me to Fausto. When he called back, he mentioned Toyota removed rebates in the new year, altering the deal numbers. I just stated that I would see what all of that was when I came in. Visiting the dealership on Friday, I discovered they were preparing new paperwork for a different deal. Fausto explained the removal of Toyota's rebates, frustratingly deviating from the initially SIGNED deal from 12/30 with my signature AND management approval. Despite three weeks without a car due to the faulty 2021 RAV4, negotiations resumed, with Fausto offering a $500 deduction. Frustrated by the deviation from the originally SIGNED deal, I returned their loaner car and kept my 2021 RAV4. In conclusion, I am disappointed and completely frustrated with the dealership for selling me a faulty car. Even if it was claimed to be a "rare occurrence" I just wanted get another car that was more reliable and thought I would have had that in the NEW deal that I SIGNED and it was "approved" with a signature from management. What's the point of signing anything if you can just automatically decide to change it at any point? Is that even legal? Regardless of the change in Toyota's rebate program in the new year I signed the papers before the new year even started on the 30th. Choose a dealer that values your time, money, and signature More

Had the worst service experience had appointment for oil change at 720 am didn’t get out till 1030 it wouldn’t have been that bad but I got a text about the needs of my car at 830 so I declined any other ma change at 720 am didn’t get out till 1030 it wouldn’t have been that bad but I got a text about the needs of my car at 830 so I declined any other maintenance at this time so why did it take an extra 2 hours to get my car back????! More

I was very disappointed in the service here. I went in for a windshield wiper issue, a maintenance, and a state inspection. The first two went smoothly, but the inspection was like pulling teet I went in for a windshield wiper issue, a maintenance, and a state inspection. The first two went smoothly, but the inspection was like pulling teeth. I waited 2 hours and received a text saying the car passed inspection and my advisor would notify me when my car was ready for pickup. I ended up waiting another hour only to find out my car did NOT pass due to a fog light being out; turns out this went unnoticed until the inspection was finished and the text was sent out. By this time it was past 4:00 on a Saturday and it was too late for them to change the bulb and finish inspection. I made a follow-up appointment for the following Monday (today) to finish the job. At the time I made the appointment, I was told it would be about 1.5 hours. When I showed up for the appointment, I was told about 2 hours. It was 3 hours by the time I had finally been notified my car was ready… for a simple fog light change and inspection. In what world is this acceptable? More