Ira Toyota of Danvers

Took 1 hour and 45 minutes for an oil change I had an appointment at 1:20 and the job wasn’t finished until 3:05 pm. The sales person tried to sell me a battery and a tire rotation after I insisted I was appointment at 1:20 and the job wasn’t finished until 3:05 pm. The sales person tried to sell me a battery and a tire rotation after I insisted I was only there for an oil change. I will no longer be bringing my car to this Toyota dealership. In addition the sales person (Denise) was rude and condescending. Overall I was very disappointed More

Alex is fantastic! He is extremely knowledgeable on my Toyota Sienna and gave great advice on the services. He is extremely knowledgeable on my Toyota Sienna and gave great advice on the services. More

Great customer service! Angel at the service dept went above and beyond to make sure the service was not only done right but the customer was satisfied. Angel at the service dept went above and beyond to make sure the service was not only done right but the customer was satisfied. More

Alex Pendleton was very helpful. He gave timely updates and helped assure timely repair of my car. He gave timely updates and helped assure timely repair of my car. More

My experience was working with a professional staff member who listened to my requests and work was completed in a timely manner. member who listened to my requests and work was completed in a timely manner. More

Courtesy and polite. The Agent (Rck) was well diligent to explain maintenance details. He reported progress status several times. The Agent (Rck) was well diligent to explain maintenance details. He reported progress status several times. More

Fast, reliable, efficient, friendly. Even washed my car during the oil change service (I was not asking about it) Even washed my car during the oil change service (I was not asking about it) More

I had a hard time dealing with the advisor. When I called in the morning to schedule the appointment, I spoke to Andrew. When I arrived I met with Angel, i told him I’m looking for Andrew, he s When I called in the morning to schedule the appointment, I spoke to Andrew. When I arrived I met with Angel, i told him I’m looking for Andrew, he said he’s Andrew. I was going to have an oil change. He recommended to change the battery. IRA Toyota had special for oil change and battery replaced, he gave me a hard time to use both specials, he told me I can use only one special not both. When I told him let me talk to the manager, he decided I can use both specials. At the end I had a $25.00 dollar coupon I receive every month from ira Toyota, he said I can’t use it. As a customer I don’t want to deal with that advisor anymore More

Excellent service and transportation to and from. Thorough inspection of car, estimate of repairs provided with prices and listed by most important. Matt is incredibly honest and helpful! Thorough inspection of car, estimate of repairs provided with prices and listed by most important. Matt is incredibly honest and helpful! More

All the people that I have dealt with in sales and service have been courteous, professional, and good at their jobs service have been courteous, professional, and good at their jobs More