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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,614 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,614 reviews

November 20, 2024

Went in for service at Ira Toyota, They were knowledgeable and professional and went above and beyond to get us back on the road . We are visiting from Florida and they treated us like family. S More

by Paul_r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Chase
Report | Print
Nov 21, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

November 19, 2024

I am so happy with my today's service at IRA Toyota Danvers,not only today always More

by Sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Report | Print
Nov 21, 2024 -

Ira Toyota of Danvers responded

Hello Sunny, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

November 19, 2024

Great service. Highly recommend to everyone. My service advisor was very helpful. Made me feel very comfortable. More

by Ritabrochu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Report | Print
Nov 21, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 16, 2024

Great people and customer service. However, I always feel I'm paying more than I would if I shopped around. More

by tina.e.cochran
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 19, 2024 -

Ira Toyota of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 16, 2024

Took 2 and a half hour for an oil change. Offer q complementary wash, forgot to wash it, which made me wait even more. I had to cancel the plans that I had after the dealer appointment due to More

by j_diaz2784
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Arena
Report | Print
Nov 21, 2024 -

Ira Toyota of Danvers responded

j_diaz2784, Thank you for the feedback and we apologize for any concerns. We have reached out to you directly to review this further. We appreciate your patience and are sorry for any delays. We hope to speak to you soon and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you ever have any further concerns.

November 15, 2024

Experience was great. I walked away after making the deal feeling like I was treated right. More

by Brysonstockdale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dick
Report | Print
Nov 18, 2024 -

Ira Toyota of Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

Today’s experience was fast and efficient I was happy with everything My service advisor was amazing More

by Csnwy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Chase
Report | Print
Nov 18, 2024 -

Ira Toyota of Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 15, 2024

Outstanding welcome the minute I came into the service department without an appointment. I had waited 2 1/2 hrs before a AAA road service came to start my car and I went to the Toyota Service. I moved More

by Shirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Fair
Report | Print
Nov 18, 2024 -

Ira Toyota of Danvers responded

Hi Shirley, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

To begin with I had an appointment. Three and a half hours to diagnose a nail in a tire and replace with a new tire? More

by Blrea31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Nov 18, 2024 -

Ira Toyota of Danvers responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

I waited 3 hours for an oil change and a tire rotation, I could have flown to Jacksonville Florida in that time. I'm not one to leave reviews or to get people in trouble but that is just ridiculous More

by Jbscoops15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listing names
Report | Print
Nov 18, 2024 -

Ira Toyota of Danvers responded

Jbscoops15 Thank you for your feedback and we apologize the duration didn’t meet your expectations. We are glad to review this further however we’re unable to reference the visit with the information provided. We appreciate your consideration and you’re welcome to contact the team or Mark Giovanni, general manager directly at 978-739-3718.

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