Ira Toyota of Danvers

Received sales post card by direct mail. I made appointment online stating all I had chosen quickly from the postcard. Service writer wrote it all down, tallied up the bill and asked me to I made appointment online stating all I had chosen quickly from the postcard. Service writer wrote it all down, tallied up the bill and asked me to sign off with price shown before even starting, I did so. Was told wait would be 2 hours. Fine. I trust the service writer knows his job and would have informed me of any issues but..... no... AFTER two hours and all work supposedly done, service writer tells come in to tell me I can't combine sales items and asked for more money. I was then directed to the Service Manager and both with attitude "decided" to just let it go. The only part I obviously appreciated. I had ordered online the complimentary multipoint inspection, front and rear pads only change, and the OEM oil & filter change. but..... when I finally read my receipt, it stated I had refused to have the back brakes done and only the front, a complete lie, why would anyone ask to do half the chosen deal?... so now I'm concerned they were not done. ( a safety concern ) My appointment was made online, and I had written it all out front and rear pads, etc., etc. as the postcard indicated. ( I have proof of this ) I'm concerned that now I still may need rear pads and unfortunately, like returning soup at a restaurant to have it spat in, I'm unable to trust Ira with my service work and this is my forever Toyota home. I was frustrated when I left and NO, I was in no way hostile or enraged just highly disappointed. More

Very poor customer service. I requested to repair a tire and the employee refused my request and told me to buy a new tire and then he canceled my appointment and put me at the I requested to repair a tire and the employee refused my request and told me to buy a new tire and then he canceled my appointment and put me at the end of the line and I waited 2 hours to only get an oil change. More

Have had good luck with them for all my service needs. The people are very friendly and keep you in the loop about what’s going on. The people are very friendly and keep you in the loop about what’s going on. More

Prompt, efficient, effective communication, pro-active. Explained options and and advised on the best path forward Explained options and and advised on the best path forward More

This dealership acts in a professional manner. They were able to accommodate my schedule and kept me apprised of what they found. They were able to accommodate my schedule and kept me apprised of what they found. More

Ive been bringing my trucks here since 2008. Denise my service consultant is TOP NOTCH and always fair and honest. Denise my service consultant is TOP NOTCH and always fair and honest. More

Always good service! I have bringing my cars there for years and they provide quality service I have bringing my cars there for years and they provide quality service More

Went in for service at Ira Toyota, They were knowledgeable and professional and went above and beyond to get us back on the road . We are visiting from Florida and they treated us like family. S knowledgeable and professional and went above and beyond to get us back on the road . We are visiting from Florida and they treated us like family. Special thanks to our service advisor Tom Chase. More

I am so happy with my today's service at IRA Toyota Danvers,not only today always Danvers,not only today always More