Ira Toyota of Danvers

I waited two hours for a tire rotation, this is ridiculous, and it makes me not want to return for service in the future. ridiculous, and it makes me not want to return for service in the future. More

Not what it used to be. I’ve bought many cars from this dealership over the years and my most recent purchase has changed my opinion completely. Sales process was painful an I’ve bought many cars from this dealership over the years and my most recent purchase has changed my opinion completely. Sales process was painful and riddled with misinformation, delays, and somewhat unscrupulous sales practices. Service department is completely overwhelmed by volume of cars. 2 hours to get tires rotated with an early morning appointment. When I arrived at my last appointment, they told me it would be several hours before they could even take the car in! Lastly, the quality of Toyota is just not the same. Lots of plastic, squeaks, wind noise, etc.. It’s really too bad. Have loved Toyota and its quality for many years, but it seems it’s time to move on. More

3 hours for tire rotation, oil change and inspection sticker. The technician left my driver side dirty. Did not use protection. I don’t get an oil sticker with the date for next appointment and I missed sticker. The technician left my driver side dirty. Did not use protection. I don’t get an oil sticker with the date for next appointment and I missed a pressure tire nut. More

Very nice and patient, good service. clean and quiet waiting room and nice vending machine. clean and quiet waiting room and nice vending machine. More

I loved the excellent service I have ever received; I loved the videos describing during the inspection. Thomas was very professional. Thanks. loved the videos describing during the inspection. Thomas was very professional. Thanks. More

I can’t recommend Ernst (my Sales Associate) enough. He is very down-to-earth and easy to talk to. While communicating with him, I always felt I got a better picture of the car sales process and about t He is very down-to-earth and easy to talk to. While communicating with him, I always felt I got a better picture of the car sales process and about the exact quality of vehicle I was purchasing. After I made my final purchase and found there was still a lingering issue with my car that hadn’t been addressed, I informed Ernst and he immediately went to bat for me. With no additional expense, he resolved the issue and my car now looks as good as new. My finance manager, Jesse Martinez, was also extremely helpful in bringing my car back to the dealership and getting it serviced. He gave me clear and informative advice when I went about choosing my warrantee plan for my vehicle. More

Will was great. He helped me with my car service. I booked an appointment with David but somehow I got will but he is still great He helped me with my car service. I booked an appointment with David but somehow I got will but he is still great More

On time, thorough about what done, clear about what was done very courteous and professional done very courteous and professional More

The waiting is too long for an oil change. But the service is excellent and coffee is good. But the service is excellent and coffee is good. More

Rick Harper was a wonderful help. He’s a good listener, caring and carefully explains things. He took great care of me. He’s a good listener, caring and carefully explains things. He took great care of me. More