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Ira Toyota of Danvers

Danvers, MA

4.4
1,749 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,749 reviews

March 08, 2025

Angel went above & beyond! He knew the wait times to long for 3 young kids to. Bear. He was also very sensitive to our financial needs. The kids said he really was an Angel!!! More

by Winky80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Pimentel
Mar 10, 2025 -

Ira Toyota of Danvers responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2025

Dealership tried to pull a fast one on me today. Trade value of my vehicle was $8000.00 (NADA, Bluebook, and Cargurus average) and the vehicle I was looking to purchase was $10100.00 leaving about More

by Rosco
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Sales, Service
Mar 13, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. We are glad to review this in further detail however we’re unable to reference any interaction with the name provided. The team works in good faith with market-based pricing and offers. We appreciate your consideration and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to further review these issues.

March 07, 2025

Just bought a new car and only spent a half day from deciding on the best for us to paperwork of Finance More

by Tryshalynch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fazal
Mar 09, 2025 -

Ira Toyota of Danvers responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 06, 2025

Richie was great. That basically says it all. Also your business manager for the loan was also great at handling everything. This is my second Toyota and I love my More

by melchiorreannamae
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richie Morgan, Virgilio Ribola
Mar 06, 2025 -

melchiorreannamae responded

Richie was great. That basically says it all. Also your business manager for the loan was also great at handling everything. This is my second Toyota and I love my first that is a 2006.

Mar 06, 2025 -

melchiorreannamae responded

I think there is an error in that I have already sent a response as is shown above and yet they are looking for another response.

March 06, 2025

Clean, organized and staff were friendly. Accepted without appointment. Conducted an inspection, without my request or permission. I didn’t like that. More

by Yellow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise
Mar 09, 2025 -

Ira Toyota of Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

I went in without an app, and they took care of me. Super friendly staff, a pleasure to do business w them. More

by Anariffel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Mar 09, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2025

Recall appointment- after getting ride there and back/ leaving car there- they call that there was no part in stock- could they have not checked that before making appointment— extremely inconvenient More

by alan_a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
Mar 09, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for this concern. This should have been handled better and we apologize for the inconvenience. We value your business and hope to rebuild your trust. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

March 05, 2025

I am now at 15 years with my truck and it still drives like the day it was new. More

by cklcraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Mar 09, 2025 -

Ira Toyota of Danvers responded

Hello, thank you so much for the review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 04, 2025

I stopped without an appointment and was thankful they were able to fix my car so I could travel out of state the next day. More

by ksahovey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buonomo
Mar 09, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 03, 2025

Way to long of a wait every time I take my truck in for service More

by Pete
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda
Mar 08, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the concerns. We strive for a timely experience and this visit should have been shorter. We have reached out to you directly to further review the issues. Your satisfaction is important to us and we hope to communicate further. You are also welcome to contact the general manager Mark Giovanni at 978-739-3718

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