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Ira Toyota of Danvers

Danvers, MA

4.4
1,765 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,765 reviews

July 11, 2024

I took my car in exchange for oil and repair a rear-view mirror on the left side but nothing was solved the oil they changed it but they left a large lichen of oil the vehicle is very expensive so that its More

by Carlos Argueta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Collier
Jul 12, 2024 -

Ira Toyota of Danvers responded

Carlos Argueta, Thank you for your feedback and we apologize for any issues. As your vehicle is back to resolve the concerns, we are hopeful this will be resolved to your satisfaction. We appreciate your business and understanding. Should you ever need any further assistance you’re welcome to contact me. Mark Giovanni General Manager 978-739-3718

July 10, 2024

Not happy with being charged for diagnostics under warranty work for a defective coil which showed up on a scan More

by george.minasian@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Collier
Jul 12, 2024 -

Ira Toyota of Danvers responded

george.minasian@comcast.net, Thank you for your feedback and we apologize for any concern here. Thank you for reviewing this further with the manager and being resolved accordingly. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 for any further concerns. Thank you.

July 10, 2024

Good customer service and an accommodating sales force (and a helpful general manager as well!). More

by gb_goSox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Jul 11, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 10, 2024

Very efficient. Appointment was on time. Don’t have to wait very long. Comfortable seating with a delicious egg sandwich. More

by ssvicari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robelo
Jul 11, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2024

Great service. Very nice service area. Service man knew his stuff. They offered me a lift car home. They called me when the job was finished. They asked if I n More

by thomaskench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department!!!
Jul 11, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2024

Man who booked my appt was first ever “testy, very close to snotty, when I questioned detailing inside only costing nearly $200. It was $75- Bruce was awesome?? Broken high WS wipers didn’t carry to 7/9- b More

by Mdclarkson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
Jul 26, 2024 -

Ira Toyota of Danvers responded

Mdclarkson. Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. I hope one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. Mark Giovanni General Manager mgiovanni@Group1Auto.com

July 09, 2024

Great services, fabulous prices and very efficient with time. I’ve been to multiple dealers and this is one of the best. More

by Sam.abraham4159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Jul 10, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 09, 2024

Great service. Very prompt and responsible customer service representatives. Easy to set up appointments comfortable waiting area. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jul 10, 2024 -

Ira Toyota of Danvers responded

Andy, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2024

I love ira toyota of danvers for 14 years i bien whith they are realy profesional People and they take care my car all the time . More

by Galdamezronal79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No work there any more
Jul 10, 2024 -

Ira Toyota of Danvers responded

Hi, we are so happy to read such a great review about Ira Toyota of Danvers! We hope you have a great day!

July 09, 2024

This Toyota dealership is very good. The advisors of the dealer care about the customers. More

by thanhdoan123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mahan
Jul 10, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ira Toyota of Danvers

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