Ira Toyota of Danvers

I recently had the worst experience trying to buy a car through IRA Toyota, and I feel compelled to share my disappointment. I was made to wait for almost a month without any clear communication or updates through IRA Toyota, and I feel compelled to share my disappointment. I was made to wait for almost a month without any clear communication or updates, and even after all that, there wasn’t the slightest acknowledgment or apology for the delay. The communication with the dealer was equally frustrating—disorganized, unresponsive, and lacking basic courtesy. It felt as though my time and interest in making a purchase were not valued at all. Buying a car should be an exciting and smooth process, but this experience was anything but that. I strongly recommend avoiding IRA Toyota if you’re looking to buy a car. Save yourself the frustration and take your business somewhere that values customer service and respects your time. This was truly a disappointing and unprofessional experience. More

I waited more than 3 hours for a simple service appointment with nothing wrong with the car appointment with nothing wrong with the car More

This time I don’t like Ira Toyota Danvers, service was poor based on my experience poor based on my experience More

This was my 2nd visit seeing Rick Harper as my advisor, he is always so corteous, professional and well prepapred to answer questions or find answers. He communicates effectively. As a Toyota customer fo he is always so corteous, professional and well prepapred to answer questions or find answers. He communicates effectively. As a Toyota customer for the last almost 20 years, this is one of the best service departments I have visited. Thanks everyone! More

The wait time for an oil change appointment (3 Hours? 0720 AM? Not the first time, maybe the last. I purchased my car at this dealership in 2017 and have been a regular customer since. I am repeatedly di 0720 AM? Not the first time, maybe the last. I purchased my car at this dealership in 2017 and have been a regular customer since. I am repeatedly disappointed. More

Nice waiting area. Customer service was excellent. I’m glad I bought my car here. Customer service was excellent. I’m glad I bought my car here. More

My service advisor, Lynda Fair, was informative, professional, and helpful to me above and beyond everything I could wish for. Thank you Lynda! professional, and helpful to me above and beyond everything I could wish for. Thank you Lynda! More

My service manager, Mr Gomes was polite, efficient and personable. I am more than satisfied with my vehicle repairs personable. I am more than satisfied with my vehicle repairs More

I am in FL and the car I leave in Gloucester is at my son's and I would not start. He had it towed ti IRA. Mr Brewer did a great job communicating with me and my son and everything worked out. Great job. son's and I would not start. He had it towed ti IRA. Mr Brewer did a great job communicating with me and my son and everything worked out. Great job. More

Great service, Consultant Advisor Mr Alcantara very professional! Excellent coffee machine as a complimentary! Very easy to schedule online! Thank you all professional! Excellent coffee machine as a complimentary! Very easy to schedule online! Thank you all More