Ira Toyota of Danvers

I read the dealer's code of ethics on the wall that they had posted one of the things they mentioned was integrity and how they wouldn't hide anything Every time I called to get an interest rate for my loan had posted one of the things they mentioned was integrity and how they wouldn't hide anything Every time I called to get an interest rate for my loan they would not tell me or give me a dollar amount of my monthly payment it made it very difficult for me during the process Also whenever I was told I would get any answer from them it was always much later than what they told me When I went to pick the car up they told me that I would be there for about a 1/2 an hour I was there for 3 and a 1/2 hours So although I felt like I got a good deal on a good car the process was extremely difficult and not satisfying at all More

Poor service and I don’t trust Ira Toyota of Danvers anymore. After two consecutive services at this dealership I am not sure if they are even doing the services I am paying for. 1st aske for oil change anymore. After two consecutive services at this dealership I am not sure if they are even doing the services I am paying for. 1st aske for oil change and tire rotation and noticed that tire rotation was not completed, confirmed after reviewing the cameras with the service manager. 2nd time, they didn’t even bother to reset the maintenance message showing in the screen and I had to ask for car’s keys since the service advisor was too busy talking to his coworkers even though my cars was parked for more than 15 minutes. More

Requested service was successfully completed and communication was good as well. Not sure what else to say. Always appreciate both good service and communication. communication was good as well. Not sure what else to say. Always appreciate both good service and communication. More

My original tech was not available. 4 of the 5 advisors in the area ignored me as I stood waiting. The 1 advisor who did acknowledge me had 2 other customers he was assisting. He d 4 of the 5 advisors in the area ignored me as I stood waiting. The 1 advisor who did acknowledge me had 2 other customers he was assisting. He directed me to the service manager who didn't seem to interested in helping me either. After dealing with 3 more employees I was able to pay for my repairs. Those were done awesomely and my car was cleaner then I brought it in. I asked where my car was and was told it was outside and pointed to a door. No one went.over what was done nor did anyone actually help.ke find my car. Luckily I saw it on the way in, otherwise, I would have been left to wonder the lot. I was very disappointed in this experience. My advisor, David Rojas, was awesome. The work done on my car was done well. It was the pick up that was issue for me More

Very pleased with the service performed (with no surprises). Will be coming in for additional needs in prep for winter driving. surprises). Will be coming in for additional needs in prep for winter driving. More

I had a difficult and unfortunate situation when purchasing but the salesman was amenable in trying to make things better. The 1 star is because the service center is AWFUL. After purchasing my car purchasing but the salesman was amenable in trying to make things better. The 1 star is because the service center is AWFUL. After purchasing my car the dealership emailed me multiple times saying I get free oil changes and service - upon bringing it in they said it wasn’t meant for me and I should’ve known that and tried to charge me almost $200 😒 Scheduled an oil change for 12pm today and it was there until 4:30. Workers told my husband they were calling me saying it was done “two hours ago” when they called me at 3:30 asking if I wanted to get x,y,z done - I declined and asked if it was done yet and they said not yet. Mind you, this was the only communication I received from them and I picked up immediately. Unfortunately, we’re learning that with Toyota Danvers, it is a consistently terrible experience. More

Great service and excellent way of being open and welcoming and not pushy or rude. Kedwin is a very good salesperson. Thanks to him we bought the new RAV4 Hybrid welcoming and not pushy or rude. Kedwin is a very good salesperson. Thanks to him we bought the new RAV4 Hybrid More

Bought my car from Johnny Urena at Ira Toyota in Danvers. The whole transaction was easy and transparent. Johnny provided courteous and professional service throughout the whole buying process, I highly reco The whole transaction was easy and transparent. Johnny provided courteous and professional service throughout the whole buying process, I highly recommend him! More

Easy to book with and great service. Fast and reliable. Will be back again in future Fast and reliable. Will be back again in future More

Work done was fine . Service managers are sales men . They want to get the most out of you now . They don’t care about the customer’s . I got a service coupon for a 55 th Service managers are sales men . They want to get the most out of you now . They don’t care about the customer’s . I got a service coupon for a 55 thousand mile service for $179.00 no oil change and I added the oil change service and total was around $279 .00 he had calculated that other services had to be done with the transmission and something else bringing the bill up to over $700.00 . Then during inspection they noticed I needed the drive belt replaced . In my mind the drive shouldn’t have to be replaced, I only had about 55000 miles on the car . I googled Toyota to find out that the drive belt should be good for over 60000 miles . When I questioned that he told it didn’t have to be changed at that time . There no option given to have it done later . He could have in the things found the drive belt is discolored or worn and might need to replaced in 7 or 8000 miles . So my service charged that I thought was going to be less than $300.00 was now over $900.00 dollars . Every time I bring my car for service they always surprise you with something else has to be done . I’m 78 years old retired and on a fixed income . Why couldn’t the report have said you don’t have to replace the drive belt now you could have done when you come in for your next oil change? More