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Ira Toyota of Danvers

Danvers, MA

4.4
1,623 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,623 reviews

July 12, 2024

Very professional staff , very friendly staff , the treatment was a client very good !!! 👍 Thank you. More

by leslyllanten
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Morgan
Jul 13, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We hope to see you soon!

July 12, 2024

The work on the vehicles is top-notch; however, something needs to be done about keeping customers appointments. I waited over 2 1/2 hours. What is the point of making an appointment when you have to wait th More

by Thopap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fazal Mann
Jul 19, 2024 -

Ira Toyota of Danvers responded

Thopap, We appreciate your kind words about the quality of our work. We understand your frustration about the wait time, and apologize for the inconvenience. Keeping appointments on time is a top priority for us, and we’re committed to improving our scheduling process. We value your business and would like to make it right. Please contact me at mgiovanni@Group1Auto.com if you would like to discuss this further and schedule a more convenient time for your next visit. Thank you for your feedback. Mark Giovanni General Manager

July 12, 2024

Took five hours for an oil change and tire rotation and to get my ac refreshed, I know they were busy but they told me the wait was 2 hours so I waited and then they said another 2 hours. Long day. More

by Sfav55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Taveraz
Jul 19, 2024 -

Ira Toyota of Danvers responded

Sfav55, We apologize for the extended wait time for your recent service. We understand how frustrating it can be to spend more time than expected at the dealership, and we appreciate your patience. We are constantly working to improve our efficiency and reduce wait times. Your feedback is valuable to us as we strive to enhance our service. We hope you will give us another opportunity to provide you with a better experience. Thank you for your understanding. Mark Giovanni General Manager mgiovanni@Group1Auto.com

July 12, 2024

Gary was excellent and Jessie was great at explaning financial situation hope if we have questions we will get same responce More

by jmccapo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Cooper
Jul 13, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to Gary and Jesse here at Ira Toyota of Danvers! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 12, 2024

Service Advisor Denise Breen and Manager Bill Collier are both wonderful. I would highly recommend both of them. More

by peabodysteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen
Jul 13, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We hope to see you soon!

July 12, 2024

I am still a bit perplexed that I made an appt a week ago, and when I arrived I was told it was going to be a 2 hour wait for just an oil change! Why not a heads up prior to my scheduled time? More

by garfj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander in Service Dept
Aug 14, 2024 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize the duration didn’t meet with expectations. We’re glad to review the details however we’re unable to reference this visit with the information provided. We value your business and you’re welcome to contact the team or the general manage Mark Giovanni at 978-739-3718.

July 12, 2024

Brought my car in today. Always great service with Matt B and Toyota Danvers! Nothing but the best! More

by Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buonomo
Jul 14, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 11, 2024

Denise Breen and Bill Collier are wonderful people to deal with at this specific dealership. Down to earth and they don’t try to add unnecessary extras. That makes the trip to have your oil changed wond More

by peabodymarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen. Bill Collier
Jul 13, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! We look forward to your next visit! Take care!

July 11, 2024

I took my car in exchange for oil and repair a rear-view mirror on the left side but nothing was solved the oil they changed it but they left a large lichen of oil the vehicle is very expensive so that its More

by Carlos Argueta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Collier
Jul 12, 2024 -

Ira Toyota of Danvers responded

Carlos Argueta, Thank you for your feedback and we apologize for any issues. As your vehicle is back to resolve the concerns, we are hopeful this will be resolved to your satisfaction. We appreciate your business and understanding. Should you ever need any further assistance you’re welcome to contact me. Mark Giovanni General Manager 978-739-3718

July 10, 2024

Not happy with being charged for diagnostics under warranty work for a defective coil which showed up on a scan More

by george.minasian@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Collier
Jul 12, 2024 -

Ira Toyota of Danvers responded

george.minasian@comcast.net, Thank you for your feedback and we apologize for any concern here. Thank you for reviewing this further with the manager and being resolved accordingly. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 for any further concerns. Thank you.

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