Ira Toyota of Danvers

These guys keep my 16year old car in great shape. I call it “car spa.” I bought it new and still go back here. I call it “car spa.” I bought it new and still go back here. More

This place is always my family members first choice for choosing new car since they have more than available than other stores choosing new car since they have more than available than other stores More

El servicio es bueno Pero te ensucian todo el carro por dentro. Deberían tener mas cuidado. dentro. Deberían tener mas cuidado. More

Made an appointment for my first service for 2pm and told the advisor that I was going to wait for it. When I got to the dealer around 1:30 I told them I had an appointment and that I'd like to wait. They to the advisor that I was going to wait for it. When I got to the dealer around 1:30 I told them I had an appointment and that I'd like to wait. They told me it'd be about an hour. It ended up being a hair over four hours. Four hours for an oil change, tire rotation and fluid top off is egregious when you have an appointment. Further, when I got back in my vehicle, the tech managed to not only get it pretty filthy, they changed virtually every setting in it...seats, mirrors, lights, radio, AC had all been adjusted. How is that necessary? To top it off, I got no paperwork or explanation of what was done, nor verification that it was actually done. I figured maybe it would go to my email, but 3 days later it still hasn't. They also set my tire pressures at 45+ when 36 is recommended. I have a bunch of free service but I will either be doing it myself or bringing it elsewhere. More

I purchased a used SUV they say they go over it but when I got home found a bolt in front tire. Suppose to wash they didn’t. Spray ed the tires with black shine got it all over the aluminum rims I had when I got home found a bolt in front tire. Suppose to wash they didn’t. Spray ed the tires with black shine got it all over the aluminum rims I had to go to car wash to get it off. Not happy plus have to go back for sticker!! Waited all day to pick it up. More

Great service and staff. The team member was sbleto squeeze me in on the day of call. The team member was sbleto squeeze me in on the day of call. More

We always take our car here. They have always taken very good care of us. They have always taken very good care of us. More

Service was slow and the gentleman coordinating my account was rude and uncommunicative. He left out valuable timing information that caused a good deal of stress. account was rude and uncommunicative. He left out valuable timing information that caused a good deal of stress. More

Everything was excellent except that I couldn’t get a sticker for my car because of a computer problem sticker for my car because of a computer problem More

IRA does a great job. I've been satisfied with the communication and work, but concerned about the time it takes to execute. They try to help with options for local tran I've been satisfied with the communication and work, but concerned about the time it takes to execute. They try to help with options for local transport, but if the unexpected job is going to take 7 or 8 hours, they just need to give you a loaner. More