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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,130 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,130 reviews

June 19, 2025

Found some Coffee spill on the interior after service. The car was not washed at end of the service. At least they should provide car wash coupon. More

by Raju.iict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota Danvers
Report | Print
Jun 22, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback. Thank you for reviewing with us further and look forward to providing a clean at your convenience. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you have any further concerns.

June 18, 2025

Tom Chase was an excellent service advisor. Very informative and professional. He was reassuring over the smallest of my concerns and well prepared with encouraging answers. More

by vhjermyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Chase
Report | Print
Jun 19, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2025

Staff is courteous and friendly. My appointment was on time. They just didn’t fix what needed fixing More

by Jmrrn09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
June 17, 2025

Was very happy with the service provided to us by both the car salesman and the finance manager Absolutely love my new almost new gold certified used car. I feel safe and confident with our purchase and More

by Pegeth123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
June 14, 2025

Too long of a wait. Almost 4 hours! For a battery cable recall and oil change. More

by bsme5585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
Report | Print
Jun 17, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the duration didn’t meet with the expectations. We have reached out to you directly to further review the details. We strive for a timely experience and appreciate your patience with the process. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you ever need any further assistance.

June 13, 2025

Appreciate the limo service home while car was being worked on. Quick and courteous service. More

by Piccolo1
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jun 14, 2025 -

Ira Toyota of Danvers responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2025

Had my 10,000 miles checked. Work was completed in reason time and Will was very accommodating. Thank you Will More

by Maryann.aresco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Report | Print
Jun 14, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 12, 2025

Everything went well - disappointed in such a beautiful day didn’t take it thru car wash More

by derquiza
Service Time
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Jun 17, 2025 -

Ira Toyota of Danvers responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Mark Giovanni General Manager mgiovanni@Group1Auto.com

June 11, 2025

Going on 6 1/2 hours for a yearly check up inspection sticker , oil change Putting a set of new tires on Also finally getting my second key programmed on my 2024 tundra Limited. I made a 6:20 am ap More

by Karl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Even
Report | Print
Jun 13, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any delays. We appreciate your patience as we strive for a timely experience. We also offer complimentary Lyft and shuttle services as needed for extended wait times. Your satisfaction is important to us and you're welcome to contact the team or the general manager Mark Giovanni directly at 978-739-3718.

June 10, 2025

I was in for an inspection sticker. They even gave my car a wash as well. More

by diflynn15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Mahan
Report | Print
Jun 12, 2025 -

Ira Toyota of Danvers responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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