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Ira Toyota of Danvers

Danvers, MA

4.3
2,193 Reviews

99 Andover St

Danvers, MA

01923

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Showing 2,193 reviews

July 30, 2025

Very rude service rep named Edwin “Eddie” which was so surprising until Bill the manager was involved. Now I see where the service rep’s behavior comes from. The fish stinks from the head as the old sayi More

by Shaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin service rep and bill the manager
Aug 01, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concern. The team is working in good faith regarding the claim for the vehicle. We apologize for any concerns with the staff. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you have any further concerns.

July 30, 2025

Excellent service. Always courteous and very thorough. Bruce Brewer is the Best service manager. I wouldn’t bring my car anywhere else. Thank you! More

by pml01923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Jul 31, 2025 -

Ira Toyota of Danvers responded

Hi, thanks for your praise and kind comments about Bruce. Until the next time we meet, take care!

July 30, 2025

Ira Toyota is a large and successful dealership with loads of inventory and employees to help with the inevitable corporate issues we all face as car lessees and buyers. I have had to deal with various More

by bram.lutton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Taveras and Jesse Martinez
Aug 01, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to Anthony and Jesse here at Ira Toyota of Danvers! We do hope we can be of assistance in the future. Take care!

July 29, 2025

Excellent professional salesman, John did a great job! Look forward to working with them in the future. More

by Q186
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Arena
Jul 29, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. Please don't hesitate to reach out if there's anything additional we can do for you.

July 29, 2025

Professional, efficient and easy! Great place to buy a car! Special shout out to John Arena for wonderful service! More

by Eced2002@aol.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John arena
Jul 29, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. Please don't hesitate to reach out if there's anything additional we can do for you.

July 27, 2025

complete department of service that no one know s how to fix (?repair) gps/ radio! three times and it still does not function correctly HELP More

by paulapfect
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
alpesh patel,,,,brian crowley
Jul 30, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we’re sorry to hear of this concern. We are here to make this right however we’re unable to reference this issue with the information provided. Please contact the team directly to work on resolving the issue and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

July 27, 2025

Great service all around. Food onsite, ride if needed, very comfortable place to sit for the duration of your service. Nice people working the service counter. More

by Ctocci6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh
Jul 28, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2025

Upgrade your car washer system. . Great Electrified your welcome bay with deals of week be helpful.. And more information on bay parking drive in .. More

by paulyork37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great
Jul 28, 2025 -

Ira Toyota of Danvers responded

Hi, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2025

Unable to close glove box after visit. Estimated wait time was significantly more than predicted More

by kjsummers31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 30, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any issues. Thank you for reviewing this further with us directly and we appreciate your understanding.  Your information is helpful for us to improve operation. We look forward to seeing you in the future and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you ever have any further concerns.

July 25, 2025

Great service. Gus Nocci went out of his way to help me. Came in on his day off to get my car ready. More

by Jamesfarrell113
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Nocci
Jul 26, 2025 -

Ira Toyota of Danvers responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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