Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,250 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

Directions

By Type

Showing 2,250 reviews

September 14, 2025

My appointment was at 10:40 and my wife waited close to five hours for an oil change, filter change, and tire repair. This is ridiculous. She was also told that no inspection sticker could be given due to More

by Maryannechappel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Sep 17, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for not meeting the expectations. We strive for a timely experience and we appreciate your patience during the peak period. The team must adhere to state inspection guidelines accordingly. We appreciate your business and are following up further to review the concerns. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

Sep 17, 2025 -

Maryannechappel responded

Five hours is unreasonable and again, you should not take appointments for more vehicles than you can handle. Since the website asks if the person will be waiting for the vehicle, you know in advance how many people will be waiting. The waiting rooms were so full there were not even places to sit! In addition, the car passed inspection easily on the way home (an unnecessary step that added more time and inconvenience) and it never should’ve been in question. It was a cosmetic issue with a part that had dislodged and needed to be put back into place. It had no effect on the safety of the vehicle.

September 13, 2025

Great services in accommodating me with my car, and giving details of what is needed regardless of the busy schedule. More

by Faithfully1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Chase
Report | Print
Sep 15, 2025 -

Ira Toyota of Danvers responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 12, 2025

The services received were great. Customer Care was good as well. Time spent waiting was appreciated More

by gladysnk58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabiana Mansa
Report | Print
Sep 14, 2025 -

Ira Toyota of Danvers responded

Hello, thank you; we appreciate your feedback! We hope you have a great day!

September 11, 2025

Great service, reasonable pricing always professional in on time with delivery My service contact is Bruce Brewer and he has been excellent over the last five years. I would highly recommend them. More

by Rickskiff5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Report | Print
Sep 14, 2025 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

September 10, 2025

Always great service. Bruce is always so friendly and helpful. The price was also great. More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Report | Print
Sep 12, 2025 -

Ira Toyota of Danvers responded

Hi Terri, thanks for your praise and kind comments about Bruce. Until the next time we meet, take care!

September 10, 2025

It’s my good experience with them. They are very nice people and good service. More

by yasadman
Recommend Dealer
Yes
Employees Worked With
Eddy
Report | Print
Sep 11, 2025 -

Ira Toyota of Danvers responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2025

Excellent service with professional staff and outstanding management. Very satisfied with service. I recommend Ira Toyota to everyone. More

by janrcox76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Collier, Alex Pendleton
Report | Print
Sep 11, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 06, 2025

Jason was very good. He explained everything we needed to do and was consice about it. More

by bruceslustig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dick
Report | Print
Sep 07, 2025 -

Ira Toyota of Danvers responded

Hello, we're happy you found our staff Jason to be so supportive during your experience here at Ira Toyota of Danvers. We are always more than happy to assist you if anything else comes up. Take care!

September 06, 2025

Great service I purchased a rav4 l got it next day when promised. Anthony taveras was my salesman great guy.im very happy with my new rav4. More

by zanonamass
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony taveras
Report | Print
Sep 07, 2025 -

Ira Toyota of Danvers responded

Hello, we're happy you found our staff Anthony to be so supportive during your experience here at Ira Toyota of Danvers. We are always more than happy to assist you if anything else comes up. Take care!

September 05, 2025

I had purchased a free oil and tire rotation plan last visit. They charged me for both this time anyway. I should never have bought that plan rip off More

by Brucemalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mahan
Report | Print
Sep 12, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize this wasn’t processed correctly. Thank you for speaking further with us and glad we were able to resolve this matter. We appreciate your business and understanding. You’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

Sep 13, 2025 -

Brucemalley responded

I received a call and refund, so I guess it was just an honest mistake. Toyota is the best.

1
...
29
30
31
...
225