Ira Toyota of Danvers

I was texted this week of a service offer for my 2 year 25k mile service. I made the appointment for the service and when I got to the dealership this morning, I was told “they won’t honor that service “, 25k mile service. I made the appointment for the service and when I got to the dealership this morning, I was told “they won’t honor that service “, because the mileage was higher and I am a little past my 2 year. I wasn’t offered any discount or coupon for the service, let’s not forget , I was texted about the service special .I have always been faithful to IRA for my services on this truck and my past truck. I will think twice on this dealership on my next truck purchase. Sales folks are good but service is the worst !! More

Waited over 3 hours for and oil change and inspection and was scheduled.not coming back was scheduled.not coming back More

Took my car in for a nail in my tire. They “claimed” they looked at it, told me my tire wasn’t punctured, didn’t need to be replaced or a plug. Free of charge. I was good to go. Thought They “claimed” they looked at it, told me my tire wasn’t punctured, didn’t need to be replaced or a plug. Free of charge. I was good to go. Thought this was too good to be true but hey great news. I got home and happened to look at my tire and the nail was still there. Called back, the woman I was dealing with was surprised and agreed the nail should have been taken out. When she called me back she danced around what happened and asked me to come back in. She didn’t even deal with me and I was sent to someone else who also danced around what happened trying to tell me it was normal that they sent me home with the a nail in my tire. Ultimately he agreed it was their bad. They pulled the nail and I ended up needing a brand new tire. He tried to make me feel better saying he’d give me a discount for the inconvenience. He took $100 off but he definitely up charged me because the tire still cost me $250 after the discount and on line the exact same tire was $250 or less. I wasted my whole afternoon going back and forth for them to just feed me lies and treat me like I’m an idiot. Don’t trust them. I will never go back. More

Great employees… worked with Bruce B… excellent customer service! No surprises.. honest! He is great service! No surprises.. honest! He is great More

I have purchased my last theee cars with Aiman and he’s the best around. He’s responsive, easy gojng (no pressure), knowledgable, and an overall delight. I will always recommend Aiman to anyone looking t the best around. He’s responsive, easy gojng (no pressure), knowledgable, and an overall delight. I will always recommend Aiman to anyone looking to get a Toyota! More

Did a wonderful job with my detailing. Edwin was super nice and helpful. I was constantly kept updated too! Edwin was super nice and helpful. I was constantly kept updated too! More

I went in for an oil and filter change and was those it wasn’t needed since we have synthetic oil. So I asked the to change my serpentine belt and rotate the tires due to the high mileage. Our service writ wasn’t needed since we have synthetic oil. So I asked the to change my serpentine belt and rotate the tires due to the high mileage. Our service writer was honest. More

The service rep was very friendly and helpful as well as professional. A very nice waiting area made the wait very comfortable professional. A very nice waiting area made the wait very comfortable More

Helpful Friendly Took care of my concerns even though I didn’t purchase my vehicle there I didn’t purchase my vehicle there More

Good buy talk but uneeded add in made it hard to agree will consider now. will consider now. More