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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,623 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,623 reviews

August 02, 2024

In 10 years I have had the same Service Advisor, Alex Pendleton. He is pleasant, professional and provides excellent service. I have never been disappointed with the service I received from this Dealer More

by drwesleyroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Pendleton
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Aug 02, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! Feel free to reach out to us if you need anything. Have a wonderful day.

August 02, 2024

Everyone was very friendly and explained everything very well. It was my first experience on my own purchasing a vehicle and everyone there was very easy to work with. More

by Gasolinespill
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hitesh Patal and Sebastian (I cannot remember his last name)
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Aug 02, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2024

I am alway happy with the great service that Alex Pendleton provides and the service department. More

by patricia.bellone6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiman Varoqua
Report | Print
Aug 02, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to Alex here at Ira Toyota of Danvers! We are always more than happy to assist you if anything else comes up. Take care!

August 01, 2024

Bruce is a great person to work with! He’s honest, reliable and very understanding! More

by pkimball12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
Report | Print
Aug 02, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2024

Dealership was very pleasant and very clean to wait in while my car was being serviced More

by Smiscows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
Report | Print
Aug 02, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2024

Excellent advice, work and service. Matthew Buonomo was my go to person. His recommendations were very helpful. More

by elfmagicuser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Buonomo
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Aug 01, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with Matthew! Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2024

Keep up the good work. (Tom) who took care of me was the definition of a gentleman. More

by jenniefanaracherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom 10
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Aug 01, 2024 -

Ira Toyota of Danvers responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2024

Pleasant staff. No appointment required for state Inspection sticker but I was in and out in under an hour on what appeared to be a extremely busy morning. More

by lindah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Alcantara
Report | Print
Aug 01, 2024 -

Ira Toyota of Danvers responded

Hello Lindah, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2024

I am convinced regardless more or less stars I rate it will not make any difference More

by Ssunnaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not important
Report | Print
Aug 01, 2024 -

Ira Toyota of Danvers responded

Ssunnaro, Thank you for the feedback and we would like to know more about your concern. We have reached out to you directly and hope to connect with you soon. We appreciate your business and your feedback is important to us. You’re welcome to contact our team or the general manager Mark Giovanni at 978-739-3718. Thank you.

July 30, 2024

As always IRA Toyota did a great job. Service Advisor communicated there would be a long wait(upwards to 3 hours). He offered me a ride. Although 3 hours for a scheduled oil change seem More

by searoy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Aug 01, 2024 -

Ira Toyota of Danvers responded

searoy2, Thank you for your feedback, and I appreciate hearing that your advisor took care of you, but I also want to apologize that our service fell short of your expectations, concerning the extended wait time for an oil change. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. Should this ever be an issue again, please feel free to reach out to me. Best Regards, Mark Giovanni General Manager mgiovanni@Group1Auto.com

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