Ira Toyota of Danvers

About 4 months ago , our 2021 Venza had a knocking. in the front. Service claimed nothing was wrong. Service appt , we mentioned that knock was still evident. Now we’re told struts and bearings need rep in the front. Service claimed nothing was wrong. Service appt , we mentioned that knock was still evident. Now we’re told struts and bearings need replacing. The warranty is up at this time . Still waiting 3 days to see if Toyota will cover this repair. More

The dealership rep, Aiman Varoqua, was extremely helpful in the process of buying the car as well as ensuring we received the car as expected. in the process of buying the car as well as ensuring we received the car as expected. More

Gary Cooper is the best He made the experience easy Professional and helpful Knowledgeable friendly Professional and helpful Knowledgeable friendly More

I saw the vehicle I wanted online, more than three thousand less than any other dealership. They actually delivered the car to me in Maine, 1 1/2 hour drive. thousand less than any other dealership. They actually delivered the car to me in Maine, 1 1/2 hour drive. More

Angel, my service writer was awesome and was able to process my wheel and tire claim in a timely manner! The service department outside of Angel, I would not recommend. Can’t be trusted to perform a s process my wheel and tire claim in a timely manner! The service department outside of Angel, I would not recommend. Can’t be trusted to perform a simple mount and balance 1 tire. 1. All the wheel weights fell off of the wheel by the time I got home. 2. 3 out of 5 lug nuts were loose and 2 were torqued way beyond factory specifications. 3. Tire was installed inside out. Meaning the tire had (outside) and (inside) marked on the tire and the technician installed them incorrectly. Outside of this technician being incapable of such a simple repair, I would never bring my vehicles back here unless it is for warranty/recall purposes. More

I read the dealer's code of ethics on the wall that they had posted one of the things they mentioned was integrity and how they wouldn't hide anything Every time I called to get an interest rate for my loan had posted one of the things they mentioned was integrity and how they wouldn't hide anything Every time I called to get an interest rate for my loan they would not tell me or give me a dollar amount of my monthly payment it made it very difficult for me during the process Also whenever I was told I would get any answer from them it was always much later than what they told me When I went to pick the car up they told me that I would be there for about a 1/2 an hour I was there for 3 and a 1/2 hours So although I felt like I got a good deal on a good car the process was extremely difficult and not satisfying at all More

Poor service and I don’t trust Ira Toyota of Danvers anymore. After two consecutive services at this dealership I am not sure if they are even doing the services I am paying for. 1st aske for oil change anymore. After two consecutive services at this dealership I am not sure if they are even doing the services I am paying for. 1st aske for oil change and tire rotation and noticed that tire rotation was not completed, confirmed after reviewing the cameras with the service manager. 2nd time, they didn’t even bother to reset the maintenance message showing in the screen and I had to ask for car’s keys since the service advisor was too busy talking to his coworkers even though my cars was parked for more than 15 minutes. More

Requested service was successfully completed and communication was good as well. Not sure what else to say. Always appreciate both good service and communication. communication was good as well. Not sure what else to say. Always appreciate both good service and communication. More

My original tech was not available. 4 of the 5 advisors in the area ignored me as I stood waiting. The 1 advisor who did acknowledge me had 2 other customers he was assisting. He d 4 of the 5 advisors in the area ignored me as I stood waiting. The 1 advisor who did acknowledge me had 2 other customers he was assisting. He directed me to the service manager who didn't seem to interested in helping me either. After dealing with 3 more employees I was able to pay for my repairs. Those were done awesomely and my car was cleaner then I brought it in. I asked where my car was and was told it was outside and pointed to a door. No one went.over what was done nor did anyone actually help.ke find my car. Luckily I saw it on the way in, otherwise, I would have been left to wonder the lot. I was very disappointed in this experience. My advisor, David Rojas, was awesome. The work done on my car was done well. It was the pick up that was issue for me More

Very pleased with the service performed (with no surprises). Will be coming in for additional needs in prep for winter driving. surprises). Will be coming in for additional needs in prep for winter driving. More