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Ira Toyota of Danvers

Danvers, MA

4.4
1,623 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,623 reviews

August 09, 2024

Rick was efficient and knowledgeable. Very good rep.. kept me updated all along the way and made sure I was aware of all options for service More

by Tone43626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service
Aug 11, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy to hear you had such a positive experience with Rick! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2024

Always very pleased with the service I receive at IRA Toyota in Danvers Ma, because I never had to return to the severs shop to correct the same problem I originally had More

by ollie4873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rojas, David
Aug 10, 2024 -

Ira Toyota of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

August 08, 2024

Scott who was checking tires was very thorough but also very friendly and answered my questions. More

by marcfrigon76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott at tires check
Aug 10, 2024 -

Ira Toyota of Danvers responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2024

There was no pressure to buy a car and Ernst Jean-Jacques was great to work with More

by bsartanowicz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernst Jacques
Aug 10, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 07, 2024

Just went to IRA Toyota for recall service. Easily scheduled appointment. Service was performed on the low end of the projected timeframe. Service manager was a good experience. More

by 1117dmurphy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Aug 09, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Ira Toyota of Danvers

August 06, 2024

Good dealership and service is good…but slow! ! It always seems every time I go in for an oil change and tire rotation, something else always pops up and costs me a lot more money! More

by Gee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Aug 13, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concern. We strive for a timely experience and to ensure you are aware of any good faith recommendations. We are glad to review and details further however are unable to reference the visit with the information provided. We hope to speak to you soon and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

August 06, 2024

We were there for a regular maintenance that was supposed to take about 2 hours and ended up taking 4. Poor communication around why things were taking so long. More

by nealg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Aug 11, 2024 -

Ira Toyota of Danvers responded

nealg, Thank you for your feedback and we appreciate your understanding. Thank you for speaking further with us directly and we appreciate your business. We look forward to seeing you on your next visit. In the event you ever have any concerns, you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

August 06, 2024

Met Angel He listened and reviewed all No pressure Excellent with explanations Although an expensive visit since needing a lot completed, it was a positive experience Kudos to Angel More

by cgsklarz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Pimemtel in Service
Aug 09, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!

August 04, 2024

Mr. Clint Yang is an outstanding salesman, and his service is comprehensive and satisfying. I highly recommend Clint Yang as your salesman to help you buy your car. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Yang
Aug 07, 2024 -

Ira Toyota of Danvers responded

Hello Adam, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. Thanks for the recommendation, and have an amazing day!

August 03, 2024

I booked an appointment for 10am , got there , it’s a first come first served appointment s. And that was okay I was there for only a new key fob which had to be paired with my car Waited 2 hrs , then More

by May
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Mahan
Aug 06, 2024 -

Ira Toyota of Danvers responded

May, Thank you for your feedback and we apologize for the duration concern. We appreciate your patience and are glad the management team made things better for you. We value your business and we’re here if you need any further assistance. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you ever have further concerns.

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