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Ira Toyota of Danvers

Danvers, MA

4.4
1,659 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,659 reviews

August 30, 2024

I found the used truck I was looking for. The sales man was great showing the truck all the way through the buying process. The finance manager was also very thorough and helpful. Thamks for More

by Vinny S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie in finance , Ernst Jacques
Sep 05, 2024 -

Ira Toyota of Danvers responded

Hi Vinny, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2024

I had my 50,000 mile service done, along with state safety inspection. It was a 2 1/2 hour service due to backlog of vehicles. . The work was performed and all was well. I was happy in the process. More

by paul.martin020520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A few different service providers
Aug 29, 2024 -

Ira Toyota of Danvers responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 29, 2024

Terrible experience. 2 hours for a new tire is too long. I complained about the wait and the sales guy said he didn’t need my attitude and said go back to the waiting roo More

by ryanmorrison
Purchase Time
Recommend Dealer
No
Employees Worked With
Don’t remember the name. My name is Ryan Morrison
Sep 01, 2024 -

Ira Toyota of Danvers responded

ryanmorrison, Thank you for your feedback and we apologize for any communication concerns. Upon review, the team did the best they could to address any concerns, and as noted the manager was able to finalize the transaction. We have reached out to you directly to review further. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you need further assistance.

August 28, 2024

Kenwind our salesman was amazing . He went above and beyond to get everything done for us. More

by Figsa15
Recommend Dealer
Yes
Employees Worked With
Kenwind Henriques
Aug 31, 2024 -

Ira Toyota of Danvers responded

Hi, thanks for your praise and kind comments about Kenwind. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

I’ve been coming to this dealership for a while. I have two cars which include a brand new 2024 Prius Limited and I have a Toyota MR two 2004 and I bring in for service. Everybody does a great job. More

by Rcole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dick
Aug 31, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

I was greeted with a smile and my SUV was taken cared of immediately upon arrival. Angel & Curran were phenomenal. I always feel welcomed and confident when I get my Toyota serviced here because it always r More

by Chimmy Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curran, Angel
Aug 31, 2024 -

Ira Toyota of Danvers responded

Hi Chimmy, thank you for your kind review; we are happy to pass along your comments to Angel and Curran here at Ira Toyota of Danvers! Feel free to reach out to us if you need anything. Have a wonderful day.

August 27, 2024

I had a great experience today as I always do at Ira Toyota! Nate Bergnot is my service agent. He takes very good care of my car for me! More

by meredith zahlaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Bergmot
Aug 31, 2024 -

Ira Toyota of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 27, 2024

Some of the worst customer service you'll ever find. People in supervisory roles talk to you as if you are extremely stupid, with a condescending tone and better than you attitude. Most notably the More

by Marco0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni
Aug 31, 2024 -

Ira Toyota of Danvers responded

Marco0703, Thank you for sharing your feedback. We have reviewed the communications and any staff involved with this concern strived to be respectful, professional, and polite throughout. We are here if you would like to further review any issues. Mark Giovanni General Manager mgiovanni@IraMotorGroup.com

Aug 31, 2024 -

Marco0703 responded

I went to a different dealer who reviewed the issues and fixed it free of charge, along with being honest, pleasant, and helpful. A lot less than your $4300 scam and with none of your, yes you specifically GM Mark, condescending, smarmy, better than attitude.

August 26, 2024

I had coupon for oil change and wipers blades that is the reason I visited there. they really helped me very well to me. and I did tires rotation too at the same time. it was little late than I expected but More

by neupane838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Aug 31, 2024 -

Ira Toyota of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 26, 2024

Excellent service today for my first check up on a Toyota Rav4. When the dealership reached out to set up the appointment they were demanding on the appointment timing even though we are well below the serv More

by William House
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Aug 31, 2024 -

Ira Toyota of Danvers responded

Hi William, thank you for taking the time to leave a review for us at Ira Toyota of Danvers. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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