Ira Toyota of Danvers

I made an appointment online for a simple oil change and inspection. They told me 1-1/2 to 2 hours. It took 3-1/2 hours. Service writer was not very pleasant nor informative to the delay. Finally after inspection. They told me 1-1/2 to 2 hours. It took 3-1/2 hours. Service writer was not very pleasant nor informative to the delay. Finally after I received the text from the tech with my report, I waited for him to come get me. I then went to find him. Looks like he had left, and my paper work and keys were just sitting on his desk. Spoke with the service manager. Guess they had a hard day keeping up with work. But that's when you service writer should be telling me they can't do it and reschedule before I even got there at 1:00 pm. And your your online calendar shouldn't have accepted an appointment for that time. I generally like the dealership, and their managers seem technically solid. But this was not a good experience today. More

Nothing but great things to say about every staff member! Sebastian Pereyra worked with me to find my new car and I could not be happier with the service. He was attentive, knowledgeable, patient, and very k Sebastian Pereyra worked with me to find my new car and I could not be happier with the service. He was attentive, knowledgeable, patient, and very kind. Along with him, i was helped by Cesar and Jesse (finance) as well. They were equally as wonderful to work with. Great team overal More

Called last minute about needing a battery and other work done. They said they would fit me in. Wait time was going to be a couple of hours. The order d me a Lyft back home at no charge. done. They said they would fit me in. Wait time was going to be a couple of hours. The order d me a Lyft back home at no charge. More

Excellent service easy transaction will deal again Mark and Kenny were great and knowledgeable Thank you and Kenny were great and knowledgeable Thank you More

Three hours to get an oil change this dealer obviously needs to learn respect for the customer's time needs to learn respect for the customer's time More

Received excellent service in every way, shape and form during my recent as well as previous visits. during my recent as well as previous visits. More

Davis was an excellent help with everything that was needed during this visit to the dealer. Thank you needed during this visit to the dealer. Thank you More

Not responsive when trying to call them after leaving messages. Communication b horrible. Nightmare experience. messages. Communication b horrible. Nightmare experience. More

Best service ever. Always kept in the loop. Usually don't take my cars to a dealership but this one only goes to the dealership and I couldn't be more satisfied. Always kept in the loop. Usually don't take my cars to a dealership but this one only goes to the dealership and I couldn't be more satisfied. More

I've never purchased a new vehicle and of course I was very apprehensive. My concern was that I could only afford a used pick up truck. After speaking with a sales rep and a manager i began to explore a n very apprehensive. My concern was that I could only afford a used pick up truck. After speaking with a sales rep and a manager i began to explore a new 2024. They helped me figure out what I could afford and it fit my budget. No pressure for me and they took care or all the paperwork, registration, sticker. From sales to service I was very comfortable at IRA Toyota Danvers. Thanks to to Vadim and Mark. More