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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,622 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,622 reviews

August 21, 2024

Today service was good and they gave me a ride to my home Have been disappointed by lack of food options esp when I heard what Lexus and Subaru have available free More

by Laurel.eisenhauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
See service. Angel
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Aug 22, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the café offerings didn’t meet your expectations. Ira Toyota of Danvers has a full-service café offering many prepared foods that include, eggs, omelets, breakfast + lunch sandwiches, burgers, wraps, salads, pizza, various daily specials, snacks, beverages, and shakes at very reasonable prices, and also complimentary coffee, etc. We have reached out to you directly to further review this concern and to review additional suggestions to improve the offerings. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

August 21, 2024

The service that i just received was excellent. Very easy dealing with them. I would use again More

by bdeschenes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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Aug 24, 2024 -

Ira Toyota of Danvers responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 20, 2024

Excellent service and representatives. A little pricey but I trust Ira Toyota and would highly recommend them to family and friends. More

by Scanlon-1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil
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Aug 24, 2024 -

Ira Toyota of Danvers responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

August 19, 2024

Slow services and never find the first problem. My Truck have make a noise and they fixed another stuff but the noise still there. More

by Brendall Castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilman , Oliver Encarcion
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Aug 23, 2024 -

Ira Toyota of Danvers responded

Brendall Castillo, Thank you for your feedback and we apologize this was not addressed to your satisfaction. We appreciate that the vehicle is currently here and we’re working to resolve this issue. Thank you for working with us further to correct this concern. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 if you need further assistance.

August 18, 2024

Extremely rude, sexist and condescending. The service team desperately needs sensitivity training on autism and neurodiversity. Pretty disappointed in every single service interaction I’ve ev More

by brass.shields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bianca is the only employee that actually helped me and didn’t treat me with disrespect, thank you bianca
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Aug 19, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the interaction didn’t meet with your expectations. Thank you for speaking with us further on this matter and Bianca was able to serve you accordingly. The team strives to provide a professional and inviting business environment. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 for any further assistance.

Aug 19, 2024 -

brass.shields responded

That’s honestly hilarious because I told Bianaca to have him call me personally. Don’t make an autistic person jump through more hoops. Have a beautiful day!

August 18, 2024

Toyota service was super accommodating. Very happy with their customer service. Would definitely recommend them. More

by Jvgardner.4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service.
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Aug 23, 2024 -

Ira Toyota of Danvers responded

Hello, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!

August 17, 2024

I've been coming to this dealership for about 8 years. And I'm in the process of possibly purchasing a vehicle as well More

by Markscalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure
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Aug 19, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 17, 2024

Customer service was punctual and responsive leading up through the sale. There were minor issues that needed to be addressed after the sale and the follow up by the dealership has been disappointing. More

by EverettMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Isaac Ruiz
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Aug 19, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. We are glad to resolve any outstanding issues however we’re unable to reference this with the information provided. You satisfaction is important to us and you’re welcome to contact the team or the general manager Mark Giovanni directly at 978-739-3718.

August 16, 2024

Nate was very pleasant All the staff was very pleasant. All my needs and concerns were met. More

by shrniacono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Report | Print
Aug 18, 2024 -

Ira Toyota of Danvers responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

August 16, 2024

Very happy the work was completed on time, and very good explanation of what was needed. More

by mary.maryk59988
Recommend Dealer
Yes
Employees Worked With
Edwin, service dept.
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Aug 18, 2024 -

Ira Toyota of Danvers responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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