Ira Toyota of Danvers

Some of the worst customer service you'll ever find. People in supervisory roles talk to you as if you are extremely stupid, with a condescending tone and better than you attitude. Most notably the People in supervisory roles talk to you as if you are extremely stupid, with a condescending tone and better than you attitude. Most notably the GM. Possibly The worst person in sales I've talked to in my entire life. More

I had coupon for oil change and wipers blades that is the reason I visited there. they really helped me very well to me. and I did tires rotation too at the same time. it was little late than I expected but reason I visited there. they really helped me very well to me. and I did tires rotation too at the same time. it was little late than I expected but overall was great. More

Excellent service today for my first check up on a Toyota Rav4. When the dealership reached out to set up the appointment they were demanding on the appointment timing even though we are well below the serv Rav4. When the dealership reached out to set up the appointment they were demanding on the appointment timing even though we are well below the service mileage requirement. They were much better today in person. When I leased the car last year, no one told me that the service was included at no charge in my deal. I had to call to get his info. More

Third time trying to get an oil change at this joke of a dealership. First 2 I had to just get my car and leave because even with an appointment for an oil change only and advised I was waiting, I was told dealership. First 2 I had to just get my car and leave because even with an appointment for an oil change only and advised I was waiting, I was told 5 hours and 3 hours. Today I have an appointment for noon. After I sign in I’m told 2 hours Never again. This is the worst run dealership I have ever been to I advise anyone to look elsewhere for a reputable business. More

Issac was an awesome sales person and we purchased because he was very easy to work with. because he was very easy to work with. More

I am usually intimidated when going to a dealership for service. I have not always had the best experience at Ira, but today Angel my service advisor was very helpful and made my experience great. Angel wa service. I have not always had the best experience at Ira, but today Angel my service advisor was very helpful and made my experience great. Angel was professional knowledgeable, and very personable. More

Great experience Sean Leonard was exceptional - his knowledge and commitment to meeting my needs exceeded my expectations. knowledge and commitment to meeting my needs exceeded my expectations. More

Ira works very hard to keep customers happy. If anything is not to My satisfaction they go out of their way to fix and make me happy and not inconvenience. I always recommend to Anyone who If anything is not to My satisfaction they go out of their way to fix and make me happy and not inconvenience. I always recommend to Anyone who is interested in Toyota or Toyota repairs More

good service they help me and I appreciate it to you and help Allah alot help Allah alot More

Everytime I go there for service, it’s a total nightmare. Myself and my family have purchased many cars there , it always get worse , not better. Even with an appointment, I waited almost 3 hours , in the Myself and my family have purchased many cars there , it always get worse , not better. Even with an appointment, I waited almost 3 hours , in the waiting room area , for just an oil change , and an inspection sticker. You go to valvoline service centers , you drive in and it’s 15 minutes at the most ! Most people in Ira waiting room are complaining about it as well !!!! Why bother with an appointment when it still takes three hours for a simple oil change and an inspection sticker ? this is totally unacceptable. I always dread going to Ira for any kind of service !! More