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Ira Toyota of Danvers

Danvers, MA

4.4
1,656 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,656 reviews

September 30, 2024

Great people and facility, I felt welcomed the whole time. Your people are super nice and caring. More

by Willrdun
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It sure
Oct 05, 2024 -

Ira Toyota of Danvers responded

Hi, we are so happy to read such a great review about Ira Toyota of Danvers! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

The staff member who coordinated my service at the dealership was rude and condescending. The service itself was fine but the face to face customer-staff interaction during the check-out was completel More

by M1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Oct 05, 2024 -

Ira Toyota of Danvers responded

M1, Thank you for the feedback and we apologize for any concern with an associate. We would like to research this matter further however we’re unable to do so with the information provided. The team should be communicating with professionalism and respect. You’re welcome to contact us directly to go over further details. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718. Sincerely.

September 30, 2024

I could tell they searched through my car. They left stuff all over in the passenger seat and coins were left in my cup holder. Very disappointed about that More

by olga_yaghmourian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Pimentel
Oct 05, 2024 -

Ira Toyota of Danvers responded

olga_yaghmourian, Thank you for your feedback and we apologize for any confusion. Thank you for speaking with us further and allowing us to review that the glove compartment needed to be removed for the servicing. We apologize that everything was not returned to its original position. We appreciate your business and understanding. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you have any further concerns.

September 29, 2024

Service was good, complimentary car wash. Easy to schedule and plan. Comfortable waiting area available More

by eclouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Oct 02, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

September 28, 2024

Great service. Angel was top notch. Provided timely updates and walked me thru the whole process. Well done…… More

by acp1331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Oct 02, 2024 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

Tom Chase is the BEST service advisor I have ever met! I'm really thankful. He did a fantastic job today with great recommendations for the things my car needed. Next time I come I will want to see nobody More

by Alessandra Cunha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Chase
Oct 02, 2024 -

Ira Toyota of Danvers responded

Hello Alessandra, we're happy you found Tom to be so supportive during your experience here at Ira Toyota of Danvers. Feel free to reach out to us if you need anything. Have a wonderful day.

September 28, 2024

Good customer service everything good only problem with long time for service thank you so much More

by elmustafa yassine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Dec 13, 2024 -

Ira Toyota of Danvers responded

Thank you for your review and we apologize for the longer than anticipated wait times. If there is anything we can help with in the future please let me know.

September 27, 2024

Good service, large facility. The sales people were helpful and attentive. Quick process if you see a car worthwhile More

by maxjarmbruster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Encarcion
Sep 30, 2024 -

Ira Toyota of Danvers responded

Hi, we are so happy to read such a great review about Ira Toyota of Danvers! We hope you have a great day!

September 27, 2024

My salesman Kledion Tare was very knowledgeable and Helpful. He answered all my Questions and made the whole process easy and enjoyable. More

by Tony
Recommend Dealer
Yes
Employees Worked With
Kledion Tare
Sep 30, 2024 -

Ira Toyota of Danvers responded

Hi Tony, we're happy you found Kledion to be so supportive during your experience here at Ira Toyota of Danvers. If you have any further questions, please give us a call. We're always happy to help!

September 27, 2024

Very friendly sales people. I got a good deal on a new car here. The people here went out of their way to be very accommodating. More

by anastos
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abdou Ouhaj
Sep 27, 2024 -

anastos responded

Very friendly salesmen. Concerned about keeping the customer satisfied.

Sep 27, 2024 -

anastos responded

Great salesmen. Prompt service from dealership. Abdou made the whole experience very enjoyable Will recommend him to others wanting to purchase a vehicle

Sep 30, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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