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Ira Toyota of Danvers
Danvers, MA
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After a poor experience last time I was hesitant to return here. However the oil change offer was very attractive so I took a chance. Today I was pleased with the service- that I was respected and that return here. However the oil change offer was very attractive so I took a chance. Today I was pleased with the service- that I was respected and that the work was performed to my satisfaction. More
I was extremely disappointed in my service today and for the length of time it took to complete a few basic items. I arrive at about 7:00 am. I was originally told it would take 1.5 hours for service. T the length of time it took to complete a few basic items. I arrive at about 7:00 am. I was originally told it would take 1.5 hours for service. The person checking me in did not discuss the dealer recommendations for service, just sent me a text. I had to hunt down to discuss. I do feel the added labor charges were excessive and they had me sitting in waiting room to justify. The person never came and got me, sent a text when done. I did not receive text until noon. I was also shocked at the amount the dealer wanted to charge to replace spark plugs! Quick google search proves it was double the normal price. The vehicle was barely rinsed off. This dealership has gone down hill since I bought my vehicle here. More
First visit for 6 month checkup car was ready but they didn’t come and get me till an 1 1/2 hr later . Went for my year oil change they saw my sticker was September so said they could do that I said ok. didn’t come and get me till an 1 1/2 hr later . Went for my year oil change they saw my sticker was September so said they could do that I said ok. My car was totally fine but they didn’t realize I guess my back plate was light. So went ahead with sticker and I got a rejection. Wish they noticed before then I would have called registry for new plate and got sticker around my way instead I had to order plate and go back up there to get sticker. A lot of wasted time More
Had a low tire warning on car before I needed to take an elderly family member in for chemo... Edwin Alcantara from service was super helpful and got things checked out quickly and made sure the car was saf elderly family member in for chemo... Edwin Alcantara from service was super helpful and got things checked out quickly and made sure the car was safe to get my mother in law in for treatment.. Thanks so much for your help! Much appreciated! More
Very easy to make appointment given many optional dates and time slots. Work completed on time with all being professional and courteous. Vehicle waiting for me on arrival. and time slots. Work completed on time with all being professional and courteous. Vehicle waiting for me on arrival. More
As usual, no complaints! Gotta love it when you show up for a 30,000 mile service w/o an appointment and you're welcomed with open arms! Love the excellent staff, comfy waiti Gotta love it when you show up for a 30,000 mile service w/o an appointment and you're welcomed with open arms! Love the excellent staff, comfy waiting area and the clean facilities. Make mine IRA Toyota! More