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Ira Toyota of Danvers

Danvers, MA

4.4
1,622 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,622 reviews

September 17, 2024

After a poor experience last time I was hesitant to return here. However the oil change offer was very attractive so I took a chance. Today I was pleased with the service- that I was respected and that More

by MOdonn5639Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
Sep 20, 2024 -

Ira Toyota of Danvers responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 16, 2024

I was extremely disappointed in my service today and for the length of time it took to complete a few basic items. I arrive at about 7:00 am. I was originally told it would take 1.5 hours for service. T More

by Long Wait
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Pimentel
Sep 21, 2024 -

Ira Toyota of Danvers responded

Long Wait, Thank you for your feedback and we apologize for any concerns. We are glad to look further into these concerns however we’re unable to reference the visit with the information provided. We strive for a timely experience with cost-effective services as well as a car wash cleaning when possible. We appreciate your business and if you ever have any further concerns you are welcome to contact the general manager Mark Giovanni at 978-739-3718. Thank you.

September 16, 2024

First visit for 6 month checkup car was ready but they didn’t come and get me till an 1 1/2 hr later . Went for my year oil change they saw my sticker was September so said they could do that I said ok. More

by Linm70
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Sep 21, 2024 -

Ira Toyota of Danvers responded

Linm70, Thank you for your feedback and we apologize for any concerns. We have contacted you directly to further review the issues. We hope to connect soon and we appreciate your business. You are also welcome to contact the general manager Mark Giovanni at 978-739-3718 should you ever have any further issues.

September 14, 2024

The service was quick the waiting area was clean the had fresh coffee and the restroom were well keep More

by brosario2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
Sep 16, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2024

The service was very good everyone treated me nicely. I have no complaints at all. More

by julianjeannot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fazal Mann
Sep 15, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2024

They took my car in right waya and fixed the problem the workers where very friendly and I was very satisfied with the service More

by Lsmith214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NOt sure
Sep 15, 2024 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2024

Had a low tire warning on car before I needed to take an elderly family member in for chemo... Edwin Alcantara from service was super helpful and got things checked out quickly and made sure the car was saf More

by SteveC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Alcantara
Sep 15, 2024 -

Ira Toyota of Danvers responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 12, 2024

Very easy to make appointment given many optional dates and time slots. Work completed on time with all being professional and courteous. Vehicle waiting for me on arrival. More

by Ammagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom (last name?), Linda Fair
Sep 14, 2024 -

Ira Toyota of Danvers responded

Hi Ammagen, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 12, 2024

Very knowledgeable Service Advisor, Nate Brungot, pleasure to deal with. Prompt or actual service time estimates. More

by Phil42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate brungot
Sep 14, 2024 -

Ira Toyota of Danvers responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 12, 2024

As usual, no complaints! Gotta love it when you show up for a 30,000 mile service w/o an appointment and you're welcomed with open arms! Love the excellent staff, comfy waiti More

by jeffottaviano01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Patel
Sep 14, 2024 -

Ira Toyota of Danvers responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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