Ira Toyota of Danvers
Danvers, MA
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I was pleasantly surprised by how smoothly my service appointment at Ira Toyota went. I usually bring my car elsewhere for service, but I had a recall issue that needed to be handled at the dealership, s appointment at Ira Toyota went. I usually bring my car elsewhere for service, but I had a recall issue that needed to be handled at the dealership, so I scheduled that to be done, plus an oil change and routine multi-point inspection. I was leery of being pressured with suggestions for additional services based on the age and mileage of my car, as this had been my experience before at various dealerships over the years, but service advisor Rick Harper was very respectful of my choices, not only that I typically get my car serviced elsewhere, but also that I didn’t want anything else done that day. He did explain to me a service “deal” from Toyota corporate (as opposed to Ira Toyota specifically), which I’m guessing he is required to present to all customers, but he did not pressure me at all about it when I declined the offer. When the technician was done working on my car, I was relieved that Rick did not show me a list of unexpected and expensive repairs that “needed” (in their words) to be done—again, an experience I’d had elsewhere. All was fine, with no surprises on the cost, so off I went, a happy customer. More
Always get great service from Toyota of Danvers. Very impressed with my service advisor Angel Pimentel. He is very professional, knowledgeable and friendly. Very impressed with my service advisor Angel Pimentel. He is very professional, knowledgeable and friendly. More
I had such a great experience buying a car from IRA Toyota. They had lots of cars in stock with competitive pricing. My sales person Richie M. was fantastic and kept us informed every step of the way. Toyota. They had lots of cars in stock with competitive pricing. My sales person Richie M. was fantastic and kept us informed every step of the way. I wouldn’t hesitate from buying from them in the future. More