Ira Toyota of Danvers

Sloppy work, tires that were replaced look dirty and with a white residue. Not happy about it. There was no a complimentary car wash either. The bill got much higher then the estimate. a white residue. Not happy about it. There was no a complimentary car wash either. The bill got much higher then the estimate. More

I t was an easy drop off, quick service, and pleasant service staff. Have been going there for years. service staff. Have been going there for years. More

I needed three light bulbs. I checked in at 12:45 pm and left four hours later and they hadn’t even put the bulbs in yet. Great coffee horrible service! I checked in at 12:45 pm and left four hours later and they hadn’t even put the bulbs in yet. Great coffee horrible service! More

Tom Chase was extremely helpful as a service rep. Very responsive and attentive throughout the process. Very psych he's there. Very responsive and attentive throughout the process. Very psych he's there. More

Oil change & tire rotation. 8:20 appointment. 12:30 still waiting. Not coming back. Been through this every time I have service here 8:20 appointment. 12:30 still waiting. Not coming back. Been through this every time I have service here More

Brought truck in for service and was told “I should have you out of here by 10:00”. At 12:05 it was ready…. No explanation and no apology. Canobie Lake Toyota is closer and I think I’ll try there next ti you out of here by 10:00”. At 12:05 it was ready…. No explanation and no apology. Canobie Lake Toyota is closer and I think I’ll try there next time. More

Waited 5 hours for (4) new tires & alignment, after 2-1/2 hours I was told "40 mins" you will be done, well I bought (4) new (very expensive tires) and was told they couldn't align them now, I told them no t hours I was told "40 mins" you will be done, well I bought (4) new (very expensive tires) and was told they couldn't align them now, I told them no they are brand new tires on 22" rims and the truck needs to be aligned, another 1-1/2 hour goes by and was told they don't have the tool to align my truck...at a Toyota dealership you don't have the tool to align a 2023 Tundra? I guess they found the tool and I was at the dealership from 2:30 PM to 7:30 PM for (4) new tires and alignment. Absolute horrible experience, several other customers were upset because of similar circumstances. They gave me (1) tire for free but they were also supposed to do a recall but that didn't get done either. They even had the audacity to ask me to take a picture of the tires on the truck so they could post to dealer social media! As I was the last person at the dealership I overheard staff joking about upset customers and mocking them for being upset. More

Customers service is horrible. I sent a text asking a question and get no reply back. I sent a text asking a question and get no reply back. More

Worst service I have ever received, came in on Monday, made an appointment for next day for new tires and alignment, took them 4-1/2 hours to complete, made an appointment for next day for new tires and alignment, took them 4-1/2 hours to complete, More

Our sales rep Gary was extremely helpful and very accommodating into all of our needs. He went out of his way to make sure we were comfortable and not pressured. He had answers for all of our questi accommodating into all of our needs. He went out of his way to make sure we were comfortable and not pressured. He had answers for all of our questions and we had many. John, our finance person was also very helpful and informative. A pleasure to work with. Overall, it was an excellent transaction. As I’ve always experienced that Ira. More