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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
1,855 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,855 reviews

June 20, 2025

Four and half hours for oil change,tire rotation, then my phone notified me the vehicle left the dealer and was 7 miles away, I have a very expensive accurate GPS tracker, it don't lie, it gave pings every 1 More

by jrhandy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrible
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Jun 24, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we’re sorry to hear of this concern. We’re glad to further review the details however we’re unable to reference this visit with the information provided. In the event a road tests occur they it would be needed to ensure resolution of any concerns accordingly. We appreciate your business and welcome you to contact us to review this further. You’re welcome to contact the team or the general manager Mark Giovanni directly at 978-739-3718.

June 19, 2025

Ira Toyota is excellent in terms of service, competence, and professionalism. I appreciated their efficiency as well. More

by Inabody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Leonard
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Jun 20, 2025 -

Ira Toyota of Danvers responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2025

Always courteous, prompt and professional. Explain things well and never feel pressured. Very thorough approach. More

by Tynghouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Jun 21, 2025 -

Ira Toyota of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

June 19, 2025

Found some Coffee spill on the interior after service. The car was not washed at end of the service. At least they should provide car wash coupon. More

by Raju.iict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota Danvers
Report | Print
Jun 22, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback. Thank you for reviewing with us further and look forward to providing a clean at your convenience. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you have any further concerns.

June 18, 2025

Tom Chase was an excellent service advisor. Very informative and professional. He was reassuring over the smallest of my concerns and well prepared with encouraging answers. More

by vhjermyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Chase
Report | Print
Jun 19, 2025 -

Ira Toyota of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Danvers! Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2025

Staff is courteous and friendly. My appointment was on time. They just didn’t fix what needed fixing More

by Jmrrn09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
June 17, 2025

Was very happy with the service provided to us by both the car salesman and the finance manager Absolutely love my new almost new gold certified used car. I feel safe and confident with our purchase and More

by Pegeth123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan
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June 14, 2025

Too long of a wait. Almost 4 hours! For a battery cable recall and oil change. More

by bsme5585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
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Jun 17, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the duration didn’t meet with the expectations. We have reached out to you directly to further review the details. We strive for a timely experience and appreciate your patience with the process. Your satisfaction is important to us and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 should you ever need any further assistance.

June 13, 2025

Appreciate the limo service home while car was being worked on. Quick and courteous service. More

by Piccolo1
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jun 14, 2025 -

Ira Toyota of Danvers responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2025

Too expensive for hourly rate of diagnostic. Was told to bring my suv in on a Saturday for an 11:40 a.m. appointment and they didn't look at my vehicle all day...closing at 4pm and weren't goin More

by cagosto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
Report | Print
Jun 13, 2025 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize the experience didn't meet with your expectations. The concern had complexity involved with the solution which effected the time and cost. Your satisfaction is important to us and we have contacted you directly to further review the concern. We hope to connect soon and you're welcome to contact the general manager Mark Giovanni at 978-739-3718.

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