Ira Toyota of Danvers

It was a great place to visit for a new car and everyone was really nice and helpful. I bought a RAV4 and our salesman Kenny Ouen went out of his way to help us with everything that we did not know about. was really nice and helpful. I bought a RAV4 and our salesman Kenny Ouen went out of his way to help us with everything that we did not know about. I'd recommend it to anyone out there looking for a car because the prices arent bad at all. More

I had a very pleasant experience at IRA Toyota. The Sales Rep was very helpful, could answer all my questions. I did purchase a 2009 Corolla. I am very pleased with my new car. Duarte even called to check on Rep was very helpful, could answer all my questions. I did purchase a 2009 Corolla. I am very pleased with my new car. Duarte even called to check on me and my new car. This is the 3rd Corolla I have purchase from IRA, 2 were new and 1 was used, 2 years old. I will continue to go back to IRA for all my future Corollas. Thank you Duarte, and thank you IRA. I am a very happy customer. More

A couple of weeks ago my wife & I stopped by unannounced as we approached the showroom we were greeted kindly by Duarte Oliveira. We stopped by just to see if I could comfortably fit in a New Camry. We to as we approached the showroom we were greeted kindly by Duarte Oliveira. We stopped by just to see if I could comfortably fit in a New Camry. We told him what we were interested in & he proceeded to access a V6 which he explained the benefits & we were off on a test drive. Toyota has definitely changed the design so my 6'4" frame fit wonderfully. Back in 2004 we tried sitting in a camry but I didn't fit. We told him we were here just to try it out. No pressure. We returned last sunday to try the v6 again after test driving an accord the day before. I did a carsdirect quote on line where I received a good price via Robin Duquette. My wife & I presented the quote but before we left Ira we agreed on a better price with Duarte and his management. Duarte was repectful of our needs as well as a great guy to deal with. In fact everyone we met were pretty cool. I would recommend friends and family to Ira Toyota of Danvers MA!! More

Went to Ira Toyota to have our oil changed. Very strange experience in that we walked into the service area where there was a flurry of activity. Not being overly sensitive, but no one said anything to us, experience in that we walked into the service area where there was a flurry of activity. Not being overly sensitive, but no one said anything to us, which is unusual. No greeting, no anything. Another couple came in just a few seconds after us and a service representative passed us by to greet them. We knew that the newly arriving couple hadn't been there prior to our arrival because they were behind us when we pulled into the dealership. Not a nice feeling I'm afraid. Couldn't figure out why we were being completely ignored. The other couple was greeted, asked to have a seat and given lunch (just kidding about the lunch part). To make a short story even shorter, we eventually decided to leave. Maybe they thought we were going to ask for money or something if they approached us. Won't being going back to IRA - not a good experience at all. Made us feel like we weren't welcome there and we're all set with that. More

Ira Toyota has always done a great job on servicing my cars. They are very competitive on the cost and will stand behind their work. They can almost always have an appointment for the next day. This i cars. They are very competitive on the cost and will stand behind their work. They can almost always have an appointment for the next day. This is very different than all the others in the area. Even when they are busy they are able to get my car done in a reasonable time. The dealership is very impressive with its own coffee shop built in, they even give you a free drink ticket with your service. The people are friendly and easy to work with. I have talked to the mechanics at times and they would show me what is going on with my car. If you do service with them you will not be sorry. I have not bought a car from them yet so i can not tell you about the sales. I will try them when i am ready to buy. Peabody, MA More

In September, my fiance and I were in the market for a car. We found a 2002 Camry for $16000 at Ira in Danvers. The miles were low - under 30k. We thought, wow! This is a great deal! We got approved and w car. We found a 2002 Camry for $16000 at Ira in Danvers. The miles were low - under 30k. We thought, wow! This is a great deal! We got approved and when we sat down with the finance guy, he worked us over so hard. We purchased the second best extended warranty plan, and the toyota care maintenance plan. The warranty was over $2k. The maintenance plan was about $1500. The finance guy was sleezy. We just wanted to get out of there. Fast forward to January 30. Our Camry got totaled. We looked for a new Camry, and found one at Woburn Toyota and Foreign Motors. 2007, 7k miles. The price was right, so we got it. When we met with their finance guy was when we found out just how BADLY we got worked over by Ira. With Woburn, we got the BEST extended warranty for $600 LESS than the 2nd best at Ira. The Toyota Maintenance plan was about $400 LESS. So in the end, we are paying LESS per month for a car with 20k less miles and that is 5 years newer. Talk about getting bent over on optional services. On top of this, we went to Ira on 2/1 to cancel the extended warranty plan. I found out today that the company that handles that did not get the request to cancel until 2/21. I then also find out that the funds have been available to Ira since 2/25, so that they could reconcile the warranty program and pay the money to Toyota financial. This is the LAST thing we are waiting for to pay off the loan on a car that has been totaled for nearly two months. And Ira is just sitting on it. I have been telling EVERYONE, do not go to Ira. Go about 30 minutes down 95 to Woburn Toyota. They were FANTASTIC and we had an AMAZING experience. More

This has to be the worst car dealership ever. We were looking for a new Tundra. We had already been to another dealer so we had an idea what we wee looking at. The salesman flat out lied on options avail looking for a new Tundra. We had already been to another dealer so we had an idea what we wee looking at. The salesman flat out lied on options available and even types of vehicle available. He said we absolutely could not get a Tundra without the TRD package here in New England. We I told him I knew we could get it and had actually seen them on other lots he insisted that I was wrong and that we could not get the vehicle I wanted. All the sales tricks from bringing in more managers, finance people etc. I am surprised he did not throw the keys to my trade in on the roof of the building so I would have to buy his truck in order to get home. If you want a good experience go to either Toyota of Portsmouth N.H.(this is where I finally bought my truck and wife's Camry) or Lexington (Massachusetts) Toyota. They were both very friendly and very honest. They will find the vehicle you want and work with you to get the best More

It was a pain, not a pleasure, dealing with this dealership. I dealt with Rani Sarkar. She and I played email tag and it got off to a bad start. First, I emailed her the EXACT specifications I wa dealership. I dealt with Rani Sarkar. She and I played email tag and it got off to a bad start. First, I emailed her the EXACT specifications I wanted: " - 2008 - Prius - Touring - Exterior: Seaside Pearl - Interior: Does not matter (grey or bisque) - Timeframe: within 1 month - Down payment: x-xK - Financing terms: 48 months " Then I get this email.... " Thanks for taking the time to list out your specification on your vehicle search. Have you driven the Prius yet? What options are you specific to? Are you open the the basic model not touring? " She later says I need to come in to discuss financing terms and locating a car. (why do I need to come in to just locate a car???) Anyway, I reply... " Hi Rani, I have driven in the Prius before and would definitely like to stay with the 2008 Touring edition (for it's upgraded features including tuned suspension, high intensity headlights, and the larger wheels). This will be a safer car for me as I drive north to go skiing once a month or more. I would prefer to get as much information as possible over the phone and email as I can. Right now, I do not own a car, so just getting to a dealer is difficult. " She replies.... " Let me know when you are available to come in to sit down with a manager so I can be sure he ready. At this time you need to come in so we can run a locate for color and go over your credit and which bank/lender gives you the best rate. Everything in regards to your vehicle search is already noted, all you need to do is come in to go over your options with a manager. " Again, I have no idea why they persist on me coming into the dealership so they can search for a car. Either way, I didn't like it. So I called their other IRA dealership to get a quote and information... Rani didn't like that much because here's the next message I get.... " I just spoke to a colleague of mine, who informed me that you called and spoke to him in regards to pricing and that you are about a month out on your purchase? I am assuming that you don't have a ride to come in today to go over a locate and closer on pricing with a general manager in the showroom if you are calling around. Is there something I missed? Is there a reason you called in the general number to speak to Anthony rather than me directly? " Needless to say, I gave up with this lady. Other reasons I would not buy from them: 1) bad ratings on this site 2) very high number of BBB complaints (32 over the past 3 years) In the end I purchased from Lexington Toyota. I would recommend Lexington or Acton (salesman @ Acton was very nice, even though I did not buy from them). More

My experience was all positive. Everyone I dealt with at this dealership was friendly and helpful. I had so many questions and they were able to answer every one. I never felt any pressure to buy or make this dealership was friendly and helpful. I had so many questions and they were able to answer every one. I never felt any pressure to buy or make a decision quickly. I left to test drive another type of car without any hassle. I returned to buy the car and was very satisfied with the price of the car and how smoothly the negotiations were. I would recommend this dealership to my friends and family for it's overall experience! More

I have bought three cars from them. This car is a lemon. It has been problematic since the day I bought it, alignment, suspension, belts. They have not stepped up, not a once. I brought it back to the und It has been problematic since the day I bought it, alignment, suspension, belts. They have not stepped up, not a once. I brought it back to the under the lemon law and they lied to me. I brought it back for the same problem after the lemon law had expired and they still lied to me and now I have a 2005 Toyota 4Runner that I do not feel safe selling. The only recourse I have is to trade it in because it's such a piece of shit. I actually drove to IRA today to get trade in information and they were trying to offer me about $6,000 less than retail on a low mileage, piece of shit car that I do not drive. Spoke to the David Rosenberg and everybody underneath him and nothing was done to satisfy this. More