Ira Toyota of Danvers

My first new car buying experience, and IRA completely fulfilled my worst expectations. My wife and I went in to look around. We were considering a Highlander, but also a Subaru Forester XT and a Honda fulfilled my worst expectations. My wife and I went in to look around. We were considering a Highlander, but also a Subaru Forester XT and a Honda Pilot. The salesman was very rude and pushy. He treated my wife like a second-class citizen, which annoyed me. IRA pulls tricks like "this deal is good today only" and other such high-pressue tactics. They did a bait-and-switch on me, too. I ended up buying my car there because I got a ridiculously good deal. But I blasted them on their review with Toyota. In return, I got harassing phone calls from Cynthia in the PR department. She did her best to put an IRA spin on everything, and never even had the class to admit that IRA had blown it. (My review was very detailed, and she couldn't refute any of the issues, but just made excuses.) They ended up sending me an apology some four weeks later with a free oil change coupon. Needless to say, there's no way I'm going to let these jokers work on my car. I'd consider buying again just becuase, since they're such high volume sellers, you can get a good price. But be prepared for a high-anxiety experience and go in there swinging! More