Ira Toyota of Danvers

I just got the Venza and Ricky Arora was my sale person. He was very profesional, and help me dealing with all issues in getting the car to my standard. I use this dealer to service all of mine Toyota's. He was very profesional, and help me dealing with all issues in getting the car to my standard. I use this dealer to service all of mine Toyota's. They treat you with respect and I will definitly service my car there. More

Ricky was very patient, he showed us all the models we were interested. He explained the features of each and the differences. He explained the pricing, both purchase and lease, and what models had fact were interested. He explained the features of each and the differences. He explained the pricing, both purchase and lease, and what models had factory programs. He did not pressure us and provide the information we needed to make an informed decision. More

I am very late in filing this. I bought a new car at IRA in Novemner. The entire staff, and especially Rich Davis were great about every aspect of the shopping and buying experience. They worked with me a in Novemner. The entire staff, and especially Rich Davis were great about every aspect of the shopping and buying experience. They worked with me and showed great concern for my special needs, my budget and my time line. Best of all, they were very professional in dealing with my desire to shop other autos (and even had me take the car I was considering to a dealer up the street) and treated me much better than the other dealer/brand I was considering. I felt they were honest, committed, friendly and concerned. More

My husband and I leased a Honda in 2005 after hearing about Keith Henderson from family. Our lease is up and after returning to Honda we learned that Keith was gone. We were very discouraged by the level about Keith Henderson from family. Our lease is up and after returning to Honda we learned that Keith was gone. We were very discouraged by the level of service we received at Honda. At 6am one morning I saw the Toyota commercial and there he was at Toyota Danverse. We made contact that same day and the rest is history! We are now riding in a GREAT Toyota RAV4 and very satisfied with the service we received from Keith. It really didn't matter what type of car it was. We trusted Keith enough to know that he would guide us in making the RIGHT choice for us. If you're looking for a down to earth professional who knows what he's talking about....Keith Henderson is the one to see. No matter what dealership he's at. When this lease is up i'll be looking to find him again! Jeremy & Nicole More

Alex Arias, Sales Consultant at Toyota Danvers is Outstanding! Alex was part of a great team in helping my husband and I through the Toyota experience. He made sure that we were fully informed ab Outstanding! Alex was part of a great team in helping my husband and I through the Toyota experience. He made sure that we were fully informed about Toyota the company as well as the RAV4 that we eventually leased. I am normally the type to write out all of my questions before a meeting and ready to shoot them off to the sales person. Between meeting Alex, test driving the SUV and receiving the keys, there wasn't one question to ask. He was very informative, polite and all around welcoming to us. Thank you for the outstanding service! Jeremy & Nicole More

Mr.GM, I have to let you know that your salesman Ricky Arora is the most professional and polite individuals I have ever dealt with while purchasing a New Tacoma. I was nervous and afraid while purchasing Arora is the most professional and polite individuals I have ever dealt with while purchasing a New Tacoma. I was nervous and afraid while purchasing new truck. I never purchased Toyota before, my friends have Tacoma. Went to see what you have in inventory in lot. He caught my eyes and greeted me. He is Top Notch, courteous and a genuine troubleshooter for understanding what the customer needs are. His congenial personality coupled with his knowledge of toyota vehicles sets him apart from his peers. I was trying to get another quote from lynn but he just didn't allow me to go and see what is in the market. If I were you I would keep a close eye on this individual. If I was in your shoes I would be grooming him for Higher positions. Your business would certaintly prosper. He definitely informed me of toyotas commitment to customer satisfaction. All in all I ended up buying new Tacoma. On next occasion for Inspection sticker he was very delited to see me. I promised him if I receive a survey will give you excellent review. I am very happy. Many thanks, my hat is off to you and your staff. More

My family has bought around 10 cars from this dealership and has never been disappointed. However, I went to look at buying my second new car from them and had a horrible experience. The entire time I was t and has never been disappointed. However, I went to look at buying my second new car from them and had a horrible experience. The entire time I was there I felt extremely pressured into looking at a car that I was not interested in at all. When I offered my budget, they brought a sales manager out who wanted to know how I got my price, how I calculated it because it was ridiculous. So I left and went to Ira Subaru where they surpassed my expectations and met my price for a more expensive (and better) car. I am disappointed to say that after the experience I had here, I will look at other Toyota dealerships before I consider going back again. If I ever go back to Toyota again that is, I love my Subaru more! So maybe it was for the best. More

In all of the years that I have been purchasing automobiles your salesman, Ricky Arora made this my best car buying experience ever. He is definitely a people person! He will go to any end to find automobiles your salesman, Ricky Arora made this my best car buying experience ever. He is definitely a people person! He will go to any end to find you an answer. He will help you out in any way he can without being pushy. He is absolutely a plus for Ira Toyota. My wife and I purchased an Avalon from him and decided to buy another small car for a daily commute. I had his card but couldn't find on time So called Ira and hookedup with a nice guy Cesar. I asked Ricky's phone number to buy a new car because we love him he is a nice person and very helpful in deed. Cesar was helpful gave me a good price as well Informed ricky to contat me. We set an appointment with Ricky to buy a new car he was glad to hear from us. Since that time I told my granddaughter about him. She had been to other car dealers and said what a pleasure it was to deal with Ricky and other staff at Ira. His experience in the automobile industry makes him very well suited for his job. He does anything to get going and get ahead of the curve. In simple terms he is a very hard working, knowledgeable, pleasant, and also a very nice guy. Called me few times to make sure that I am happy with my new car and his provided services. I told him Ofcourse you did a great job we are very happy. He took the time to make sure that my car is ready on time and time of picking up, meet with a manager Ahmad was very pleasant too. We told him he did excellent job, we are very happy with Ricky and overall experience at Ira. It was very appreciated. We will definitely go to him for our next cars! Thank you, More

Bait and Switch. Made to 2 visits to IRA Danvers. Ricky sat down quoted price of 20,600 on a 2009 Toyota Camry. I countered with 20,000. They switched the price to 22,600. I objected after the sales man sat down quoted price of 20,600 on a 2009 Toyota Camry. I countered with 20,000. They switched the price to 22,600. I objected after the sales manager claimed he discovered a "mistake" and walked out. They (the sales manager) not Ricky called me back the next day and then offered a basic Camry for $200 dollars over the first quoted internet price that brought me to IRA. Was there last Friday and Saturday 3/28/2009. I saw an elderly couple next to me walkout after a high pressure pitch. Update after posting on dealerrater.com the sales manager called back again for the second time. We worked a deal out... we went back. I got into a jam with the sales manager again. The deal was finally done after some brief showroom theater. Ricky could not have been nicer. The GM couldn't have been nicer. Ricky called everyday for three days to make sure we were happy. I would buy there again. However a certain someone there needs to go to charm school. Everyone else was good or excellent to deal with. More

Ricky Arora was very helpful, quick and instrumental in helping me decide what was the best vehicle that fit my lifestyle and needs for my family. My sister bought a car from Ricky and she referred me to helping me decide what was the best vehicle that fit my lifestyle and needs for my family. My sister bought a car from Ricky and she referred me to go to him. I really and truly appreciate the courteous and professional skills that Ricky displayed with me at all times. Didn't have the color and vehcile in stock, he promised with in a week you will have it but i got in 3 days. He also gave me a good deal and well equiped 4 runner. I just love it. You don’t meet a sales man like that every day. Buying a car can be a headache and Ricky Arora made this deal go smooth. Other salesmen should follow his lead. He is truly an asset to the company. Once again thanks Ricky. More