Ira Toyota of Danvers

Best service ever. Always kept in the loop. Usually don't take my cars to a dealership but this one only goes to the dealership and I couldn't be more satisfied. Always kept in the loop. Usually don't take my cars to a dealership but this one only goes to the dealership and I couldn't be more satisfied. More

I've never purchased a new vehicle and of course I was very apprehensive. My concern was that I could only afford a used pick up truck. After speaking with a sales rep and a manager i began to explore a n very apprehensive. My concern was that I could only afford a used pick up truck. After speaking with a sales rep and a manager i began to explore a new 2024. They helped me figure out what I could afford and it fit my budget. No pressure for me and they took care or all the paperwork, registration, sticker. From sales to service I was very comfortable at IRA Toyota Danvers. Thanks to to Vadim and Mark. More

Friendly service…very professional. Fair rates for a dealership service. Kept me aware about problems/potential problems with my car. Fair rates for a dealership service. Kept me aware about problems/potential problems with my car. More

Great experience. Quickly welcomed me, gave me clear information and made the process easy to understand. Quickly welcomed me, gave me clear information and made the process easy to understand. More

The guy who served for me is so bad presentation his words are like disrespectfull. I will never comeback again. words are like disrespectfull. I will never comeback again. More

Setting the appointment, dropping the car off was quick and easy and got the car back in a timely manner and easy and got the car back in a timely manner More

Great service from Rick Harper. He was very knowledgeable and explained what was going to be done and offer other services that my car was going to need in the future. He was very knowledgeable and explained what was going to be done and offer other services that my car was going to need in the future. More

Made an appointment and it took them 3 hours hours to get an oil change and maintenance. Would not go here. Service advisor, Denis Breen was extremely rude and kept making sure I knew the place closed at 5:3 an oil change and maintenance. Would not go here. Service advisor, Denis Breen was extremely rude and kept making sure I knew the place closed at 5:30 and she didnt even bother to call me at 5:30 when my car was ready. More

Before my service, I requested that the staff refill the wiper fluid, brake fluid, and engine coolant. However, after an hour and a half, I noticed that the wiper fluid had not been refilled. I had to ask t wiper fluid, brake fluid, and engine coolant. However, after an hour and a half, I noticed that the wiper fluid had not been refilled. I had to ask the service staff again to complete this task, which they finally did. I raised this issue with the service manager, but he did not acknowledge the mistake or offer an apology. Instead, he continuously insisted that there was no error on their part. A similar incident occurred during my previous service in 2023. Even a staff member left garbage in my car despite conducting an inspection. Due to these recurring issues, I see no compelling reason to continue using your dealership's services. I believe your shop needs to make significant improvements in the quality and reliability of its service. More

Service rep Angel Pimmental courteous and friendly. Explained asssement and costs before proceeding. Able to address questions knowledgably, Appreciate being treated with dignity m. No ageism there. Explained asssement and costs before proceeding. Able to address questions knowledgably, Appreciate being treated with dignity m. No ageism there. An asset to Toyota More